Supervisor Call - Alcatel-Lucent OmniTouch Contact Center Phone Manual

1. Press the "WrapUp" softkey.
The following screen is displayed:
The "WrapUp" softkey is flashing.
2. To exit from the "WrapUp" state and come back to the Pause state, press the
softkey or wait for the end of the "WrapUp" timer.
3.6

Supervisor Call

Role: This function is used to call the supervisor.
Prerequisites: This function is accessible if your set is in "Idle", "WrapUp" or "Pause between
calls" states.
Procedure:
- The set is in Idle state.
- The set is in WrapUp state.
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