Overview; Using Function And Navigation Keys - Alcatel-Lucent OmniTouch Contact Center Phone Manual

Standard edition, agent on reflexes 4035 and e-reflexes 4037 sets

Table of Contents

1.1

Overview

This guide presents the Alcatel-Lucent OmniTouch Contact Center - Standard Edition features

for Alcatel-Lucent Reflexes sets (4035) and e-Reflexes sets (4037).

All the functions described in this guide apply an agent:

Logged on to the CC application

Present in a active group

With a CC phone set

This guide describes the display screens for the Reflexes 4035 set.

For the functions displayed on screen and not described in this guide, refer to the "Business"

guides.

1.2

Agents use three types of phone keys to perform typical CC operations:

Softkeys or dynamic keys: associated with dynamic labels that change according to the

1-1

Table of Contents