Customer Information; Customer Information Customer Satisfaction Procedure - Chevrolet Malibu 2021 Owner's Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . 320
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Online Owner Center . . . . . . . . . . . . . . . . . . 321
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Roadside Assistance Program . . . . . . . . . . 322
Scheduling Service Appointments . . . . . . 323
Courtesy Transportation Program . . . . . . 323
Collision Damage Repair . . . . . . . . . . . . . . . 324
Publication Ordering Information . . . . . . 326
Radio Frequency Statement . . . . . . . . . . . 326
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 327
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 328
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Event Data Recorders . . . . . . . . . . . . . . . . . . 328
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Infotainment System . . . . . . . . . . . . . . . . . . 329
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
Customer Information
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive
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