Bose SoundLink AM319182 Owner's Manual page 16

TAB 8, 16 TAB 7, 15
C M
ARE AND AINTENANCE
Problem
My computer does not
recognize the SoundLink™
USB key.
My computer does not
connect with the
SoundLink speaker. The
wireless source light blinks
continuously.
The SoundLink system
does not respond to
remote control commands.
12
TAB 6, 14 TAB 5, 13
• Remove the SoundLink USB key from your computer, wait 30 seconds and insert it again.
• If you are using a USB hub, make sure the hub is powered.
• Try a different USB port. If you are using a powered USB hub, try moving the SoundLink USB key to
a USB port on the computer.
• Remove the SoundLink USB key, restart your computer, and insert the USB key again.
• Refer to the owner's guide, help system, or technical support for your computer to learn how to
detect and install new hardware.
• Decrease the distance between the speaker and your computer.
• If you are using a desktop computer, try moving the SoundLink USB key to a USB port on the front
of the computer (if possible) or use a USB extension cable.
• Remove the SoundLink USB key from your computer, wait 30 seconds and insert it again.
• Disconnect the power supply from the SoundLink speaker, remove the battery from the SoundLink
speaker and install it again. Reconnect the power supply.
• Try restoring the wireless link between the speaker and the USB key. See "Restoring the wireless
link" on page 14.
• Try moving the speaker closer to your computer or away from possible sources of interference such
as another wireless device, a microwave oven, or wireless computer network router.
• Make sure there is a clear path between the remote and the SoundLink system.
• Using a clean, dry cloth, wipe the small lens on the front end of the remote.
• Try the remote from a different location or try changing the location of the speaker. You may be
experiencing interference from bright room lights or sunlight.
• Make sure the remote battery is installed correctly or replace it if it is old.
• Check the SoundLink speaker battery status light. Charge the battery if necessary.
• Make sure your music playback program is selected in the foreground on your computer.
• Be aware that remote commands may not operate Internet radio stations.
TAB 4, 12 TAB 3, 11
What to do
TAB 2, 10 English