Contacting Support - HP EliteDisplay E24d G4 User Manual

Table 3-1 Common issues and solutions (continued)
Issue
Data transfer speeds through
USB or Ethernet are slow.
Headphones or other audio
devices connected to the
docking station do not
produce sound.
A microphone connected to
the docking station does not
work.
The graphics application does
not detect the external
monitor.
The external monitor cannot
be set as the primary monitor
when using some Intel
graphics applications.
Resolution does not look
correct for the extended
monitor.

Contacting support

To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any
other cables that shipped with your monitor.
28 Chapter 3 Support and troubleshooting
Possible cause
The docking monitor is set to Power
Saver mode.
Multiple high-resolution monitors are
connected to the docking station.
An audio device is connected to the
headphone jack on the docking
monitor, but the docking station is
not the default audio device.
A microphone is connected to the
docking monitor, but the docking
station is not the default audio
device.
Some graphics applications do not
detect external monitors connected
to the docking station.
Older Intel graphics applications do
not support setting the external
monitor as the primary monitor.
The extended monitor's resolution is
incorrect.
Solution
Disconnect the docking monitor from the computer, and then
reconnect it.
Set Power Mode to Performance in the OSD.
Disable high-resolution mode or disconnect a monitor.
Set the docking monitor as the default audio device in the
computer settings, or connect the audio device to the
computer.
Set the docking station as the default audio device in the
computer settings, or connect the microphone to the
computer.
Configure the external monitor.
Download the latest Intel drivers from
support.
Change the USB-C configuration in the OSD.
Disconnect the USB Type-C cable and reconnect it to the
computer.
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