Related Manuals for Whirlpool ADVANTECH CL-8
Summary of Contents for Whirlpool ADVANTECH CL-8
- Page 1 CL-8 ™ ADVANTECH Commercial Laundry Products Software User’s Manual SOFTWARE MANUAL PART 8524743A...
- Page 2 All product names and services identified throughout this book are trademarks or registered trademarks of their respective companies. ® Registered trademark/ ™ Trademark of Whirlpool, U.S.A. © 2004 Whirlpool Corporation Part No. 8524743A ® ™ Whirlpool ADVANTECH Management Software Version 1.13...
- Page 3 THE ADVANTECH™ PRODUCT LINE CEE2760KQ CGE2761KQ CEE2790KQ CGE2791KQ CAE2762KQ CSP2770/2771KQ...
- Page 4 CWLL082B Sales literature Whirlpool Corporation publications are available to support ADVANTECH™ Commercial Laundry For on-line access to all pertinent Whirlpool commercial laundry service information, go to: http://cltpsc.whirlpoolcorp.com/techinfo/techinfonew/literature.htm Enter as complete a model number as possible and then click search Note: Canadian model numbers begin with a “Y”...
- Page 5 Table of Contents...
-
Page 6: Table Of Contents
Table of Contents ™ ADVANTECH OVERVIEW ™ ADVANTECH Commercial Laundry Product... 2 ™ ADVANTECH PC System and Handheld Requirements ... 5 Minimum PC System Requirements ... 6 Minimum Handheld Requirements... 6 ™ ADVANTECH MANAGEMENT SOFTWARE INSTALLATION ™ Installing ADVANTECH Management Software ... 8 Installing DCOM95 for Windows "95"... - Page 7 DATA EXCHANGE BETWEEN THE PALM COMMERCIAL LAUNDRY PRODUCTS Overview... 38 Starting the Handheld Software and Logging In ... 38 Initializing Machines... 40 Using the Send Setup Command... 43 Using the Get Audit Command ... 44 Using the Utilities Command... 45 Using the One Touch Command...
- Page 8 APPENDIX Passwords and IDs ... 76 Backing Up the Management Software... 77 Reinstall Procedures... 78 Audit Discrepencies ... 79 Possible Exceptions... 80 Report Types ... 81 Exporting Reports ... 84 TROUBLESHOOTING INFORMATION GLOSSARY INDEX ™ ADVANTECH SOFTWARE QUICK REFERENCE SHEET SUPPORT AND CONTACT INFORMATION...
-
Page 10: Advantech™ Overview
ADVANTECH™ Overview... -
Page 11: Advantech Commercial Laundry Product
™ ADVANTECH Commercial Laundry Products ® Whirlpool ADVANTECH products allows the use of a Palm also referred to as a Personal Digital Assistant (PDA), for washer and dryer installation, setup, setting special vend prices, washer and dryer software upgrades, and transferring data to and from a personal computer (PC). - Page 12 Commands for the Management Software, installed on the PC, can be entered by using either the keyboard or the mouse. Commands for the Handheld Software will be entered using the stylus (provided ™ with the Palm handheld) to “tap” on the Palm handheld screen.
- Page 13 Set Up Instructions Audit and (Templates) Service HotSync® Brand x Software interface required 1. Smart Cards see page 29 2. Set Up Instructions (templates) see page 28 3. Audit Data see page 47, Service Data see page 59 4. Handheld Software Installation see page 14 ®...
-
Page 14: Advantech ™ Pc System And Handheld Requirements
™ ADVANTECH PC System and Handheld Requirements... -
Page 15: Minimum Pc System Requirements
Minimum PC System Requirements ® • Pentium 233 MHz MMX processor • CD-ROM drive • 32 MB of RAM • Dedicated minimum of 2.5 GB of hard drive space to store report information • One of the following operating systems: ®... -
Page 16: Advantech ™ Management Software Installation
™ ADVANTECH Management Software Installation... -
Page 17: Installing Advantech ™ Management Software
™ ADVANTECH Management Software Installation Installing ADVANTECH The Management Software is used to interpret audit data collected from your ADVANTECH laundry products. It must be installed before the Handheld Software can be downloaded to the Palm handheld. The Management Software and the HotSync prior to attempting a PDA data transfer. - Page 18 Click on Next again to begin the software installation. Several windows will flash on the screen. No user input is necessary until you see the End User License Agreement screen, pictured below. 10. Select the Yes checkbox, then click on Next . 11.
-
Page 19: Installing Dcom95 For Windows "95" Users
™ ADVANTECH Management Software Installation ™ Installing ADVANTECH Management Software (continued) Important: Before proceeding to install the Handheld Software, the Palm HotSync owner’s manual for more information. Installing DCOM95 DCOM95 is a file that allows ADVANTECH Management Software to run on the Windows operating system. - Page 20 Hints: Depending on your PC setup: • • • 10. After the PC has restarted, eject the CD. ™ ADVANTECH Management Software Installation CD Drive The Explorer window may look slightly different. The DCOM95.exe filename may appear as DCOM95 . The letter that represents the CD drive may be different.
- Page 21 ™ ADVANTECH Management Software Installation NOTES:...
-
Page 22: Advantech ™ Handheld Software Installation
™ ADVANTECH Handheld Software Installation... -
Page 23: Installing Advantech ™ Handheld Software
Owner ID file will have to be deleted before the Management Software can be reinstalled. See Appendix for reinstall procedures or contact the Whirlpool Technical Assistance Team at: 1-800-NO Belts (1-800-662-3587) > Option 5 ™ Handheld Software ™... - Page 24 Note: information at this time, click on the Additional locations can be created later. ™ ADVANTECH Handheld Software Installation If you’re not ready to enter the location If you are using the preferred monitor resolution (1024x768 pixels or higher,) you should be able to view all 6-command buttons in the upper right corner of your screen.
- Page 25 ™ ADVANTECH Handheld Software Installation Note: The User Name , shown here as Service Person #1, was defined during the Palm change the User Name, see the Palm owner’s manual. 10. The Waiting for HotSync window appears. ™ The ADVANTECH Palm Application Installer dialog box appears.
- Page 26 11. If the Users dialog box appears, prompting you 12. Once the HotSync 13. Tap the Reset button, located on the Palm 14. The HotSync 15. On the Palm ™ ADVANTECH Handheld Software Installation to select a user, then select the appropriate user name.
- Page 27 ™ ADVANTECH Handheld Software Installation NOTES:...
-
Page 28: Advantech ™ Management Software Setup
™ ADVANTECH Management Software Setup... -
Page 29: Management Software Overview
™ ADVANTECH Management Software Setup Management Software Overview Once you have completed the installation of the Management and Handheld Software, you are ready to begin setup of the Management Software. The Management Software stores databases on your PC to help you manage your laundry locations, machine setups, audits, exceptions, and service data. - Page 30 The Management Software screen allows you to execute commands by using either the menus, located in the upper left, or the command buttons, located in the upper right. Also located on the left side of the screen is the Location: drop-down list. This list is used to specify which laundry location you wish to work with in the Management Software.
-
Page 31: Locations
™ ADVANTECH Management Software Setup Locations Locations machines. Setup, audit, exception, and service data are all stored and reported by location. Creating a New Location In addition to creating the Owner ID the first time you launch the Management Software, you are also prompted to enter New Location Info . -
Page 32: Editing Location Information
Editing Location Information Deleting a Location Important: Deleting a location also deletes template setup and audit data associated with the location. ™ ADVANTECH Management Software Setup Verify that the correct location appears in the Location: drop-down list located in the upper left of the screen. -
Page 33: Passwords
™ ADVANTECH Management Software Setup Passwords Passwords protect your data from unauthorized user access. The first time you launch the Management Software you are prompted to enter an Owner ID . There are several other types of passwords that, in conjunction with the Owner ID , produce multiple layers of security for the Management and Handheld Software. -
Page 34: Setting The Access Control Password
Setting the Access Control Password conjunction with the Owner ID to protect your machines from unauthorized user access. Unlike the Owner ID , the Access Control Password can be changed. Important: If a service person loses a PDA, it is recommended that you change your Access Control Password immediately, re-sync all of your PDAs, and re-initialize all of your machines to install the new password. -
Page 35: Setting Service Person Ids And Passwords
™ ADVANTECH Management Software Setup Setting Service Person IDs and Passwords Service Person IDs control access to the Handheld Software, located on the PDA. These IDs give the owner/operator the ability to track service person activity. An ID should be created for each service person using a PDA. -
Page 36: Setting The Software Update Password
The process will copy new software from the PDA to the control board of the machine by n infrared beam. This will only be required if Whirlpool issues new machine control board software also called firmware . The Software Update Password is not mandatory and should only be used for additional security. -
Page 37: Machine Templates
™ ADVANTECH Management Software Setup Machine Templates Machine Templates are created and managed within the Management Software. Template information includes machine settings such as base cycle price and base cycle time for machines at a certain location. A single location can have multiple templates created to assist in resource balancing and usage management. - Page 38 The following options can be set for either a New Washer or New Dryer Template (defaults are listed below the option): Option Base Cycle Price* ($1.00) Base Cycle Time (cannot be changed on washer) Value of Coin 1 ($0.25) Value of Coin 2 ($1.00) Coinslide Coin1 Coinslide Coin2 Coin Drop Installed**...
- Page 39 ™ ADVANTECH Management Software Setup New Washer Template options, defaults are listed below the option: Option Description Estimates the time it takes to fill a machine during wash or rinse cycles. This time is added to the Base Cycle Time . An Estimated Fill Time estimated fill time can be obtained from the audit results by (0 seconds)
-
Page 40: Editing An Existing Template
Editing an Existing Template Deleting a Machine Template ™ ADVANTECH Management Software Setup Click the appropriate Existing Washer Template or Existing Dryer Template tab. Select the washer or dryer template to be edited from the Select a Template: drop-down list. Make the appropriate changes to the template. -
Page 41: Special Prices Overview
™ ADVANTECH Management Software Setup Special Prices Overview The New Washer and New Dryer Templates enable you to create up to three special vend prices for your machines. For example, you could adjust prices for specific time periods when the machines are under or over-utilized, or set the machine to turn itself off for a specified time period. - Page 42 Note: you save the template. Important: You will not be prompted to save the template before exiting the Machine Setups window. It is important that you remember to click on Save before exiting, or all of your template information will be lost! ™...
- Page 43 ™ ADVANTECH Management Software Setup Special Price Examples Special Price set to reflect an under-utilized machine (default price is $1.00) Special Price set to reflect an over-utilized machine (default price is $1.00) Special Price set to turn a machine off for a specified time period...
-
Page 44: Hotsync Process Between The Management Software And The Palm Handheld
® HotSync Process Between the ™ Management Software and the Palm Handheld... -
Page 45: Download Machine Setup Data To Palm ™ Handheld Via A Hotsync ® Process
™ ADVANTECH Management Software HotSync Downloading Machine Setup Data to the Palm Once you have setup your passwords, locations, and templates you can download the information from the PC to the PDA via the HotSync be in Open-Access Mode until the first HotSync operation is performed. -
Page 46: Data Exchange Between The Palm
™ Data Exchange Between the Palm ™ Handheld and ADVANTECH Commercial Laundry Products... -
Page 47: Overview
Overview Starting the Handheld Software and Logging In Once you have completed the initial setup of the Management and Handheld Software, and have downloaded the data to the Palm ready to upload the information to the ADVANTECH commercial laundry products. Part of this process requires the initialization of each machine so data can be exchanged between the Palm ™... - Page 48 Tap on Continue . The Select a location: window appears. Select the appropriate location , then tap on Continue . After logging in and selecting the appropriate location, the following screen appears. The Select a command screen is where you can choose to Initialize a machine, Send Setup template information, Get Audit data, use Utilities features, or use the One Touch command.
-
Page 49: Initializing Machines
Data exchange between PDA & Machine Initializing Machines Initialization prepares a machine for use with the Management Software. Before machine initialized, it is in Open-Access Mode . This means any PDA with the Handheld Software installed can access your machines. So it is very important to initialize your machines as soon as possible. - Page 50 Aim the handheld much like you would aim a TV remote control. Be sure to locate the infrared port on the device that you are using and understand the direction of its beam to ensure a successful data transmission. Ensure that the distance between the PDA and the infrared receiver on the machine is less than 5-inches.
- Page 51 To initialize a machine: Aim the PDA at the machine’s infrared receiver. Tap on Initialize , located on the Select a command screen on the PDA. The Initialization screen appears. To create a different ID, use the Graffiti PDA to delete and re-enter a new ID number. Verify that you are aiming at the machine’s infrared receiver then tap on OK when the ID is correct.
-
Page 52: Using The Send Setup Command
Using the Send Setup Command Hint: An easy way to keep track of machine names is to begin with the first machine to your left as you enter a location and work clockwise around the room, or physically mark the machine with a property tag or magic marker. -
Page 53: Using The Get Audit Command
Using the Send Setup Command (continued) Using the Get Audit Command When the operation is complete, tap on Back to return to the Select a command menu. Note: The Management Software will not recognize the setup data you assigned to the machine until you have taken an audit and performed a HotSync operation, to download it back to your PC. -
Page 54: Using The Utilities Command
Using the Utilities Command The Utilities command, located on the Select a command screen, displays options for managing your machines. Many of these options can also be accessed directly from the control board on the machine. • Service mode - Places the machine into Service Mode. -
Page 55: Using The One Touch Command
Using the One Touch Command • Get setup - Allows the service person to “clone” a machine. For example, if a control board needed to be replaced on a machine, the service person could clone the setup data from an existing machine in order to copy the current template to the new control board. -
Page 56: Audits
Audits... -
Page 57: Overview
Overview Uploading Audits Viewing Audits After audit data has been uploaded from the machines to the Palm downloaded back to the PC and analyzed using the Management Software. Up to 500 machine audits can ™ be stored on the Palm handheld before a HotSync operation is required. - Page 58 Important: For coin-operated machines it is imperative that coins are collected every time an audit is taken. Audits record how many coins should be collected and documents that information Timestamp in the Service Data. Before viewing an Audit, verify the correct location is selected from the Location: drop-down list.
- Page 59 The View Audit Details tab displays the following information: Option Description Displays information about Machine ID number , Collection General Information Date , and Service Person . Revenue Displays both Interval and Cumulative revenue information. Displays the Interval and Cumulative number of coins Coin Counts collected.
-
Page 60: Viewing Histograms
Viewing Histograms Histograms show hourly cycle counts for a selected machine, which may be helpful in determining peak usage. This option is only available for synced audit data, not manual audit data. On the View Audit Details tab: Click on Histogram . The Audit Cycle Histogram window appears. -
Page 61: Creating A Manual Audit
Creating a Manual Audit Occasionally you may need to add audit information manually in the Management Software. For example, if your PDA stops working and you need to record that a coin collection was taken. From the View Audit Details tab: Click on Create Audit . -
Page 62: Audit Problems
Existing Machines Audit Problems If audit problems are present on the View Audit Details tab, they will appear highlighted in red and a View Problems button will be displayed. See Appendix section for a complete list of audit discrepancies. Click on View Problems to view details. The Problems…... -
Page 63: Viewing An Existing Machine
Once a machine template has been created, the information has been downloaded to the PDA via the ® HotSync process, and audits have been taken, information about specific machine templates can be viewed in the Management Software. This information resides on the Existing Machines tab of the Machine Setups dialog box. -
Page 64: Exceptions
Exceptions... -
Page 65: Overview
Overview Viewing Exceptions Exceptions keep track of audit information such as when a free vend was given, or when the A/C power was lost. This data can be viewed for an entire location or for individual machines. Each machine keeps track of the 100 most recent exceptions. This data is automatically collected during a machine audit. -
Page 66: Creating A Manual Exception
Creating a Manual Exception Select the Specific Machine option, and choose a machine name from the drop-down list. Check the Create New Exception checkbox. The bottom half of the window displays the Create a new exception: options. Select an exception: from the drop-down list, and select a Date on the calendar. -
Page 67: Deleting An Exception
Deleting an Exception Select an exception by single-clicking on the appropriate exception on the grid. Click on Delete Exception from within the Exceptions dialog box. Important: You will not be given a warning to complete this action. -
Page 68: Service Data
Service Data... -
Page 69: Overview
Overview Viewing Service Data Service Data is a record of when services, such as coin collections, were performed. Like Exceptions, Service Data is collected during a machine audit and can be viewed for an entire location or for a specific machine. -
Page 70: Entering Service Data Manually
Entering Service Data Manually Occasionally you may need to add service data information manually in the Management Software. For example, if your PDA stops working and you need to record that a coin collection was taken. Select the Specific Machine option, and choose a machine name from the drop-down list. -
Page 71: Deleting Service Data
Deleting Service Data Select service data to be deleted by single- clicking on the appropriate service data on the grid. Click on Delete Service Data . Click on OK to close the confirmation window. Important: You will not be given a warning to complete this action, however you will receive a confirmation that the action has been successfully completed. -
Page 72: Reports
Reports... -
Page 73: Overview
Before viewing a Report , verify the correct location is selected from the Location: drop-down list. Click on Reports . The Whirlpool ™ ADVANTECH Reports dialog box appears. - Page 74 The following table describes the types of reports that can be created. See Appendix for a complete listing of report types. Option Description Creates a report based on an Existing Washer or Dryer Setup Reports Template , Comprehensive Machine Listing , or Machines Deviating from Templates .
-
Page 75: Exporting Reports
Exporting Reports Previewed reports can be exported to a separate file for use within a third-party software program. It is assumed that if you are using third-party software to analyze the Management Software reports that you will build/supply the interfaces necessary for the information to be displayed in a meaningful way. -
Page 76: Printing Reports
Printing Reports Before printing a Report , verify the correct location is selected from the Location: drop-down list. Click on Reports . The Whirlpool ADVANTECH Reports dialog box appears. Click on the check boxes to select which type of report, or reports, you wish to create. If no report... - Page 77 Reports NOTES:...
-
Page 78: Updating Control Board Firmware
Updating Control Board Firmware... -
Page 79: Downloading Firmware To Pda
Firmware Update Downloading Firmware to PDA Whirlpool Corp makes critical updates to embedded control programming available to users of the product. Updates can be performed on previously installed units using properly programmed PDAs & the ADVANTECH™ Back Office Software installed on... -
Page 80: Installing Downloaded Firmware To A Machine
12. Select Process ISP . 13. Then select Yes . 14. Check the box: Include ISP File 15. Press the Hot Sync button on the cradle or the cable to sync the computer with the PDA. 16. Click on OK after the ISP File is downloaded Installing Firmware On a Machine 1. - Page 81 4. On the PDA, open the ADVANTECH™ application by tapping on the icon shown. 5. Choose Select Location, and then pick the appropriate location from the list. 6. Choose UTILITIES , and then select Re-program. 7. Aim the PDA’s IR beam into the IR receiver on the machine, located just to the right of the cents position in the display (circled in the display below).
- Page 82 Firmware Update NOTES:...
- Page 83 Firmware Update NOTES:...
-
Page 84: Appendix
Appendix... -
Page 85: Passwords And Ids
Passwords and IDs The following table outlines the Passwords and IDs required when using the Management and Handheld Software. Password/I Description Used to prevent unauthorized access to your ADVANTECH commercial laundry products by Owner ID any PDA that has not been synced with your copy of the Management Software. -
Page 86: Backing Up The Management Software
All files that should be backed up have a .mbd extension, and are located in the installation directory. The default installation directory is listed below: C:\Program Files\Advantech\Whirlpool Advantech\DB-Report. Select Start , Programs , Windows Explorer . Navigate to the default installation directory for the Management Software, unless you specified a different location at the time of install. -
Page 87: Reinstall Procedures
Select Start , Settings , Control Panel . Double-click on Add/Remove Programs . Scroll through the list of programs, located at the bottom of the window, until you find Whirlpool ADVANTECH , located in the Add/Remove Program Properties dialog box. Single-click to select Whirlpool ADVANTECH . -
Page 88: Audit Discrepencies
Audit Discrepencies Message Appearing in Audit Reconciliation Problems Window Coin 1 Counts: current vs. previous audit Coin 2 Counts: current vs. previous audit Topoff Counts: current vs. previous audit Cycle Counts: current vs. previous audit Special Counts & Normal Cycle Counts vs. Cycle Interval Counts Revenue Counts: current vs. -
Page 89: Possible Exceptions
Possible Exceptions Exception Cause AC power off Unplugged or AC failed AC power on Plugged in or AC turned on Audit table lost Coin drop 1 pulse too Bad coin, fishing of drop, or incorrect coin acceptor set up. short Coin drop1 pulse too Bad coin, fishing of drop or incorrect coin acceptor set up. -
Page 90: Report Types
Report Types Below are examples of reports that can be generated from each of the four categories of reports in the Management Software. Category: Setup Reports • Existing Washer Templates • Existing Dryer Templates • Comprehensive Machine Listing • Machines Deviating from Templates... - Page 91 Category: Exception Reports • Comprehensive Exception List • Exceptions per Machine Category: Audit Reports • Last Audit per Machine • Audit Data per Machine • Audit Data per Location • Audit Cycle Histograms • Audit Data per Service Person...
- Page 92 Category: Service Data Reports • Service Data per Machine • Service Data per Location...
-
Page 93: Exporting Reports
Exporting Reports Reports can be exported to the following file formats: • Character-separated values • Comma-separated values (CSV) • Crystal Reports (RPT) • Data Interchange Format (DIF) • Excel 2.1 (XLS) • Excel 3.0 (XLS) • Excel 4.0 (XLS) • Excel 5.0 (XLS) •... - Page 94 Appendix NOTES...
- Page 95 Appendix NOTES...
-
Page 96: Troubleshooting Information
Troubleshooting Information... - Page 97 If you experience problems with the software, consult this list for troubleshooting tips. Problem • Connection between PDA and laundry machine fails. • PDA appears to be locked up. • PDA Sync with Management Software fails. • Audit Problems button displays in Audit View. •...
-
Page 98: Glossary
Glossary... - Page 99 Access Control Password – Password used in conjunction with the Owner ID to protect laundry machines from unauthorized PDA access. Aux Device – SMART Card, network device, or other. Coindrop – Coindrops have slots into which coins are deposited one at a time. Coinslide –...
- Page 100 Service Person ID – ID used to control access to Handheld Software. Service Switch – See Service Tech Sheet or Service Manual/Job Aid for more details. Software Update Password – Password provided by Whirlpool Corporation to be used when installing new control software on a laundry machine. ™...
- Page 101 Glossary NOTES:...
-
Page 102: Index
Index... - Page 103 Audits Uploading ... 55 Viewing... 55 Backups ... 82 Contact Information... See Support Cumulative Audits ... 55 Dryer Templates... See Templates End cycle... 50 Exceptions Creating... 66 Deleting ... 66 Viewing... 65 Existing Machines ... 61 Get Audit Command... 49 Get setup...
- Page 104 Quick Reference...
-
Page 105: Advantech
™ ADVANTECH System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them when they go to retrieve machine audits. ™ ADVANTECH Whenever coin collections are taken from laundry machines an audit should be taken using a PDA equipped with ADVANTECH Software. - Page 106 ™ ADVANTECH System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them when they go to retrieve machine audits. ADVANTECH Aiming the PDA (continued) Aim the handheld much like you would aim a TV remote control. Be sure to hold the PDA at a ninety-degree angle to the machine’s control panel.
-
Page 107: Support And Contact Information
WARRANTY CLAIMS STATUS or MISSING PARTS 1-800-no-belts (1-800-662-3587) > OPTION 4 or: www.cltpsc.whirlpoolcorp.com > Warranty Claims TECHNICAL ASSISTANCE CENTER FOR WHIRLPOOL CL PRODUCTS 1-800-no-belts (1-800-662-3587) > OPTION 5 CONTACT THE WHIRLPOOL CL TECHNICAL COMMUNICATION MANAGER www.cltpsc.whirlpoolcorp.com > Technical info > Tech Support —... - Page 108 Support and Contact Information Archway Part No. CWLL086A Whirlpool Part No. 8524743A...