Front Panel Led Icons And Error Conditions - Arris SURFboard SBG10 User Manual

Gateway problem
Cannot access the
internet
Wi-Fi devices cannot
send or receive data

Front panel LED icons and error conditions

The SBG10 front panel LED icons provide status information for the following error conditions:
Table 6. Front panel LED icons and error conditions
Led Icon Status
OFF
BLINKING
BLINKING
OFF
OFF
PN 365-095-32809 x.1
Copyright 2016, ARRIS Enterprises, LLC. All rights
Possible solution
Check that all cable and power connections on your Wi-Fi

cable modem and computer are properly connected.
Check that the Power, Online, and Wireless LED icons on

the front panel are lit up solid.
Contact your service provider for assistance.

If the problem continues after checking the coaxial cable and

Ethernet connections and your IP address, check the
wireless Security Mode setting on the Wireless screen.
If you enabled WPA and configured a passphrase on the

Wi-Fi cable modem, be sure each affected Wi-Fi client has
the identical passphrase. If this does not solve the problem,
check if the Wi-Fi client supports WPA.
If you enabled WEP and configured a key on the Wi-Fi cable

modem, be sure each affected Wi-Fi client has the identical
WEP key. If this does not solve the problem, check if the
client's wireless adapter supports the type of WEP key
configured on the Wi-Fi cable modem.
If, During Startup:
Wi-Fi cable modem is not
properly plugged into the
electrical wall outlet
Upstream (send) channel or
Downstream (receive) channel
cannot be acquired
IP registration is unsuccessful
LED is disabled
LED is disabled
reserved.
Chapter 10: Troubleshooting tips
If, During Normal Operation
Wi-Fi cable modem is unplugged
Upstream channel is lost
Downstream channel is lost
IP registration is lost
LED is disabled
LED is disabled
SURFboard SBG10 Wi-Fi Cable Modem User Guide
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