Arris SURFboard SB8200 DOCSIS User Manual
3.1 cable modem
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Also See for SURFboard SB8200 DOCSIS:
- Quick start manual ,
- User manual (28 pages) ,
- Quick start card (2 pages)
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Summary of Contents for Arris SURFboard SB8200 DOCSIS
- Page 1 ® ® SURFboard SB8200 DOCSIS 3.1 Cable Modem User Guide, Revision x.5 P/N 365-095-30000...
- Page 2 CommScope copyrights and trademarks © 2023 CommScope, Inc. All rights reserved. CommScope and the CommScope logo are registered trademarks of CommScope and/or its affiliates in the U.S. and other countries. A list of CommScope trademarks is available at https://www.commscope.com/trademarks. All other product names, trademarks and registered trademarks are property of their respective owners.
- Page 3 DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIALS. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you.
- Page 4 Safety and regulatory information Important safety instructions ■ The model number, serial number, and electrical rating are on a label on the base of the device. ■ Do not locate the device near water. ■ Do not locate the device in direct sunlight or near a heat source. ■...
- Page 5 FCC compliance ARRIS, 3871 Lakefield Dr, Suwanee, GA 30024. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- Page 6 Caring for the environment by recycling When you see this symbol on a product, do not dispose of the product with residential or commercial waste. Please recycle product packaging and this document. Recycling your equipment Some countries or regions have set up systems to collect and recycle electrical and electronic waste items.
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Page 7: Table Of Contents
Table of contents Chapter 1: Getting started................. 8 In the box........................8 Additional items needed (not included)................. 9 System requirements...................... 9 Contact information......................9 Chapter 2: Product overview..............10 Front panel........................10 Rear panel........................11 Cable modem label....................... 12 Chapter 3: Installing the cable modem............ 13 Connect the SB8200 to your computer................ -
Page 8: Chapter 1: Getting Started
SB8200. In the box Before installing your SB8200, check that the following items are included in the box. If any items are missing, visit the ARRIS Support website at https://arris.com/selfhelp assistance. SB8200 package contents... -
Page 9: Additional Items Needed (Not Included)
● Macintosh 10.4 or higher ® ● UNIX ® ● Linux Contact information For technical support and additional ARRIS product information, you may visit ARRIS Support website: https://arris.com/selfhelp. SURFboard ® SB8200 DOCSIS ® 3.1 Cable Modem User Guide DRAFT Revision x.5... -
Page 10: Chapter 2: Product Overview
Chapter 2 Product overview Front panel SB8200 front view SB8200 front panel LED icons LED Icon Flashing Not applicable — icon does not Green: Power is properly connected. flash. Scanning for a downstream Green: Downstream channel is connected in (receive) channel Internet DOCSIS 3.0 mode. -
Page 11: Rear Panel
Chapter 2: Product overview LED Icon Flashing *Blue: Indicates DOCSIS 3.1 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. Rear panel SB8200 rear view SB8200 rear panel ports and connectors Port Name Description Two Ethernet ports for RJ-45 network cable connections... -
Page 12: Cable Modem Label
Cable modem label The cable modem label is located on the bottom of your SB8200. It contains specific cable modem ID that you may need when contacting your service provider or ARRIS Technical Support for assistance. To receive Internet service, you will have to contact your service provider for assistance. You may have to provide the following information listed on the cable modem label: ■... -
Page 13: Chapter 3: Installing The Cable Modem
SBC app. For details on how to set up, refer to the SURFboard Central User Guide for Cable Modems available on the http:// www.arris.com/selfhelp. ■ Using client device (laptop/desktop): If you are using your client device (laptop/Desktop) with a wired Ethernet connection, then see Connect the SB8200 to your computer (page 13). -
Page 14: Establish An Internet Connection
Explorer, Google Chrome, Firefox, or Safari) on the computer. 5. Type a valid URL (such as www.surfboard.com) in the Address bar and then press Enter. 6. The ARRIS SURFboard website should open. If it fails to open, please contact your service provider for assistance. -
Page 15: Chapter 4: Using The Web Manager
Chapter 4 Using the Web Manager The SB8200 Web Manager is available to view and monitor the SB8200 operational status and network configuration settings. Start your SB8200 Web Manager 1. Open any Web browser on the computer connected to your SB8200. 2. -
Page 16: Web Manager Screen Options
SB8200 status screen Note: If you cannot access the HTML pages in the SB8200 Web Manager, please contact ARRIS Technical Support (page 9) for assistance. Note: When logging in to the SB8200 Web Manager, you will be prompted to change the default login password (password). You will have the option to either keep the default password or change it (recommended). -
Page 17: Get Help
Chapter 4: Using the Web Manager SB8200 Web Manager menu buttons ■ The SB8200 menu links are displayed along the bottom of the SB8200 Web Manager screen. To display a specific Web Manager screen, click the menu link. SB8200 Web Manager screen options Screen Option Function Status... -
Page 18: Exit The Web Manager
Chapter 4: Using the Web Manager SB8200 help pages screen Exit the Web Manager To exit the Web Manager: ■ Click Logout in the upper right corner of the web browser window. SURFboard ® SB8200 DOCSIS ® 3.1 Cable Modem User Guide DRAFT Revision x.5... -
Page 19: Chapter 5: Monitoring Your Cable Modem And Protecting Your Connected Network
Chapter 5 Monitoring your cable modem and protecting your connected network Note: You may notice that some of the SB8200 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. -
Page 20: View The Cable Modem Product Information
Chapter 5: Monitoring your cable modem and protecting your connected network 2. Enter the default username in the Enter Username field. admin 3. Enter the current (default) password in the Enter Current Password field. password 4. Enter your new password in the Enter New Password field. 5. -
Page 21: View The Cable Modem Network Connection Status
Chapter 5: Monitoring your cable modem and protecting your connected network View the cable modem network connection status The SB8200 Status screen displays the current connection status of your SB8200 and the downstream and upstream bonded channel connections for receive and send data transmissions. -
Page 22: View The Cable Modem Event Log
Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance. To open the Event Log screen: 1. -
Page 23: Enable Link Aggregation Configuration
Chapter 5: Monitoring your cable modem and protecting your connected network View the Cable Modem Configuration Settings The SB8200 Cable Modem Configuration screen displays the downstream and upstream connection to the network. When your SB8200 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log in to your SB8200. -
Page 24: Reset The Cable Modem Configuration Settings
Chapter 5: Monitoring your cable modem and protecting your connected network 2. To enable Link Aggregation Configuration, click Enable LAG checkbox. 3. Click Apply/Save. Reset the cable modem configuration settings You can restore the factory default configuration settings on your SB8200. This process will delete the current SB8200 configuration settings and take approximately five to 30 minutes to complete. -
Page 25: Chapter 6: Troubleshooting Tips
(page 26) to identify the problem. If you have cable television service, check your television to ensure your cable service is operating properly. If none of the above solutions resolves the problem, visit the ARRIS Support website at https://arris.com/selfhelp for assistance. -
Page 26: Front Panel Led Icons And Error Conditions
Chapter 6: Troubleshooting tips Modem Problem Possible Solution Cannot access WEB GUI Here are some solutions that we recommend you to perform: page when your cable ■ If your router is connected to your SB8200v3 and you prefer to modem is online (with access the WEB GUI through the router, you should then add a Internet connectivity). - Page 27 Chapter 6: Troubleshooting tips LED Icon Status If, During Startup: If, During Normal Operation FLASHING Downstream receive channel Downstream channel is lost cannot be acquired FLASHING Upstream send channel cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost SURFboard ®...
- Page 28 ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
- Page 29 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.