Dell PowerEdge 1750 Installation And Troubleshooting Manual page 43

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See
your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
1. Run the appropriate online diagnostic test. See
If the test fails, continue to the next step.
2. Run the SCSI controllers test and the hard drive tests in the system diagnostics. See
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
3. If the integrated SCSI host adapter controls the SCSI hard drives, restart the system and press <Ctrl><a> to enter the SCSI configuration utility
program.
NOTE: If your system has an optional RAID controller card installed, restart the system and press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>,
depending on the utility. See the documentation supplied with the controller for information about the configuration utility.
4. Ensure that the primary SCSI channel is enabled, and restart the system.
5. Verify that the device drivers are installed and configured correctly. See the operating system documentation.
6. Remove the hard drive and install it in another drive bay.
7. If the problem is resolved, reinstall the hard drive in the original bay. See
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier. See
Hard Drives" in "Installing Drives."
If the problem persists, the SCSI backplane board has a defective connector. See
8. Format and partition the hard drive. See the operating system documentation.
9. If possible, restore the files to the drive.
If the problem persists, see
Troubleshooting an Optional Integrated RAID Controller (ROMB Card)
Problem
Error message indicates an integrated RAID controller problem.
l
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See
your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.
1. Run the appropriate online diagnostic test. See
If the test fails, continue to the next step.
2. Enter the System Setup program and ensure that the integrated RAID controller is enabled. See "Using the System Setup Program" in your User's
Guide.
3. Ensure that the RAID controller is configured properly. See the RAID controller's documentation for information about configuration settings.
If the problem is not resolved, continue to the next step.
4. Remove the bezel, if present. See
5. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
6. Open the system. See "Opening the System
7. Ensure that the ROMB card is properly installed.
See "Installing a ROMB Card" in "Installing System Options."
8. Close the system. See "Closing the System
9. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, continue to the next step.
"Using Server Administrator
"Getting Help."
"Using Server Administrator
"Removing and Replacing the Optional Front
Covers."
Covers."
Diagnostics" in "Running System Diagnostics."
"Running the System Diagnostics."
"Installing SCSI Hard Drives" in "Installing Drives."
"Getting Help."
Diagnostics" in "Running System Diagnostics."
Bezel."
"Installing SCSI