Agilent Technologies SureScan G4900DA User Manual page 59

The following table shows error messages that appear in the Status Log or Scan Log. When an
error occurs, to display additional information, click Tools > Show Recent Errors.
Table 4 Error message in logs
Error message
{*} State Machine unknown error
during state '{*}': {*}.
Activity EjectSlide failed.
Activity InitLoader failed
Activity InitStages failed
Activity LaserWarmup completed
with warnings
Activity LaserWarmup failed.
Activity LoadSlide failed
AutoFocus hold percentage is more
than warning limit
Data system calibration completed
with warnings
Data system calibration failed
Default scan data folder verification
'{*}' failed: {*}
Eject failed: unable to move slide into
cassette.
Failed to create FE project file
Failed to start FE application
Fanspeed error detected: Instrument
operation halted
Fanspeed warning cleared:
Instrument operation resuming
Fanspeed warning detected:
Instrument operation suspended.
Find focus failed
General communication failure.
Green Laser power is not set to
calibrated value
SureScan System User Guide
Description and suggested action
Low-level error. Contact Agilent technical support.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Lasers failed to warm up at calibrated power.
Lasers did not stabilize within a certain time.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Dirt or obstructions on the slide; slide not installed correctly in slide holder.
Indicates data system calibration failure. If the problem persists, call service.
Indicates data system calibration failure. If the problem persists call service.
The default folder has been removed or cannot be accessed. Recreate it or fix the
network connection.
Restart the scanner to attempt to clear fault.
This message indicates FE project file creation failed. Check to make sure the
Feature Extraction program is set up properly.
This message indicates the program failed to launch the Feature Extraction
application. Make sure the Feature Extraction program is installed properly.
Hardware problem — contact Agilent technical support.
Hardware problem — contact Agilent technical support.
Hardware problem — contact Agilent technical support.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Check the LAN cable. Restart the scanner and the Scan Control program.
Laser power has been reduced. Compensation was applied to the output TIFF. The
green laser may fail soon.
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