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If You Need Service Or Assistance
n
m=
We suggest you follow these
steps:
1.
Before calling for assistance . . .
Performance
problems often result from little
things you can find and fix without tools of any
kind.
if nothing operates:
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See Installation
Instructions.)
l
Have you checked your home's main fuses or
circuit breaker box?
l
Have you checked the electric company for a
power failure?
if the mlcrowave oven wlil not run:
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Is the oven being used as a timer?
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Is the door firmly closed and latched?
. Did you touch START?
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Did you follow the directions exactly?
l
Did you touch STOP/CLEAR
twice to cancel
previous programming?
if the microwave cooking times seem too long:
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Is the electric supply to your home or wall
outlets bw or lower than normal? Your electric
company can tell you if the line vottage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
l
Is the Cook Power at the recommended
setting?
l
Are you allowing for more time when cooking
more food at one time?
if the Dlsplay shows a time counting down but
the oven le not cooking:
l
Is the oven door closed completely?
l
Have you set the controls as a kiichen timer?
if you do not hear the Programming Tone:
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Is the command correct?
if the fan seems to be running slower than
usual:
l
Has the oven been stored in
a
cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If there has been a power interruption,
the
Dlsplay will flash 63:38. Reset the clock. (See
page 11.)
2. if you need assistance*...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere in
the U.S.:
1-300-253-l 301
and talk with one of our trained consultants.
The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary,
recommend
a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022
Please include a daytime phone number in your
correspondence.
3.
if you need
aervIce*...
+
Whirlpool has a nationwide
-.
01
II network of authorized
Whirlpools"' service compa-
8ERvIcE nies. Whirlpool service
technicians
are trained to fulfill
the product warranty and provide after-warranty
service, anywhere in the United States. To locate
the authorized Whirlpool service company in your
area, call our Consumer Assistance
Center
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPIJANCES-NOUSEI-OLD-
ELECTIKAL
APPUANCES-
YUOR
-SERVICE
& REPAM
BAUOM - REPAIMNG
h PARTS
CM
WAsHltUi
MACHlNE$
DRYERS
h IRotern
- sERvlclNG
WHIRLPOOL APPLIANCES
AlJTHORKEO VVHlRLPOUe SERVICE
smflcEa)LYDAMlEs
XYZ SERVICE CO
123 Mapb .._........._. OOOOOW
4. if you are not satisfied with how the
problem was solved*...
l
Contact the Major Appliance
Consumer Action
Panel
(MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major appli-
ance industry.
l
Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
'When requesting assistance,
please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
35
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