Sunrise Medical Quickie Puma 20 User Manual page 32

32 Guarantee
12 Guarantee
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty conditions, for products to its
customers covering the following.
Warranty conditions:
1. Should a part or parts of the product require repair or replacement as a result of a manufacturing
and/or material fault within 24 months, then the affected part or parts will be repaired or replaced
free of charge. The warranty will only cover manufacturing defects
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of
the nature of the difficulty. Should you be using the product outside the area covered by the Sunrise
Medical customer service agent, repairs or replacement will be carried out by another agency as
designated by the manufacturer The product must be repaired by a Sunrise Medical designated
Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide
a warranty in accordance with these warranty conditions for the remaining warranty period for the
product in accordance with point 1.
4. For original spare parts which have been fitted at the customer's expense, these will have a 12
months guarantee, (following the fitting), in accordance with these warranty conditions.
5. Claims from this warranty shall not arise, if a repair or replacement of a product or a part is required
for the following reasons:
a. Normal wear and tear, which include but is not limited to the following parts where fitted;
batteries, armrest pads, upholstery, tyres, brakes shoes, ferrules, etc.
b. Any overloading of the product, please check the EC label for maximum user weight.
c. The product or part has not been maintained or serviced in accordance with the manufacturer's
recommendations as shown in the user instructions and/or the service instructions.
d. Accessories have been used which are not specified as original accessories.
e. The product or part having been damaged by neglect, accident or improper use.
f. Changes/modifications have been made to the product or parts, which deviate from the
manufacturer's specifications.
g. Repairs have been carried out, before our Customer Service has been informed of the
circumstances.
6. This guarantee is subject to the law of the country in which the product was purchased from
Sunrise Medical"
* Means the Sunrise Medical facility from which the product was purchased.
Puma 20