Watchguard SOHO SOHO and SOHO | tc User Manual page 61

OK, ping is not working.
If you cannot ping the local network address of the remote SOHO,
take the following steps to classify the problem:
1 Ping the public address of the remote SOHO.
For example, at Site A, ping 68.130.44.15 (Site B). You should get a
reply. If not, verify the Public Network Settings of Site B. If they are
correct, verify that computers at Site B can access the internet. If you are
still having trouble, contact your ISP .
2 Once you can ping the public address of each SOHO, try
pinging the local address.
From Site A, ping 192.168.112.1. If the tunnel is up, you should get a
reply from the remote SOHO. If not, re-check the Local Settings page.
Make sure that the local DHCP addresses ranges do not overlap. For
example, IP addresses on either side of the tunnel must not be the same.
How do I obtain a VPN Feature Key?
Feature keys come inside the box when you buy a WatchGuard
SOHO|tc. They can also be purchased online at:
http://www.watchguard.com/sales/buyonline.asp
How do I enable a VPN Tunnel?
Full instructions for enabling a VPN tunnel can be found online:
http://www.watchguard.com/support/interopvpn.asp
User Guide 2.3
Frequently asked questions
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