AT&T Lucent Technologies PARTNER Plus Installation And Use Manual
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AT&T Lucent Technologies PARTNER Plus Installation And Use Manual

AT&T Lucent Technologies PARTNER Plus Installation And Use Manual

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PARTNER
Communications System
Release 2
Installation and Use
Lucent Technologies -
formerly the communications
systems and technology
AT&T
units of AT&T
Lucent Technologies
®
Plus
Bell Labs Innovations
518-455-210
Issue 1
May 1991

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Summary of Contents for AT&T Lucent Technologies PARTNER Plus

  • Page 1 Lucent Technologies Bell Labs Innovations ® PARTNER Plus Communications System Release 2 Installation and Use Lucent Technologies - 518-455-210 formerly the communications Issue 1 systems and technology May 1991 AT&T units of AT&T...
  • Page 2 518-455-110 Copyright© 1991, AT&T Issue 1 All Rights Reserved May 1991 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules.

  • Page 3: Table Of Contents

    Contents About This Guide Overview Managing the System Features and Capabilities System Components Auxiliary Equipment Installing the Hardware Important Safety Instructions 2-ii Line and Extension Numbering An Example System Setup Installing the Control Unit Installing Phones and Devices Assembling System Phones Programming Overview System Programming...
  • Page 4 Using Auxiliary Equipment Fax Machines Answering Machines 5-10 Modems 5-12 Credit Card Scanners Night Service Operation 5-13 Use with PBX or Centrex Systems User Forms Maintenance and Customer Support Maintenance In Case of Difficulty Repair Information AT&T Limited Warranty and Limitation of Liability Product Ordering Information C-10 Specifications...

  • Page 5: About This Guide

    About This Guide PARTNER Plus Communications System: Installation and Use explains what the PARTNER™ Plus Communications System can do, provides instructions for using the system, and shows you how to get the most out of its many features and capabilities. How to Use This Guide If you are a new user, read Chapters 1, 4, and 5 to familiarize yourself with the system’s features, learn how to handle calls, and program your phone.
  • Page 6 Terminology This guide refers to AT&T phones specifically designed to work with the PARTNER Plus system as system phones. System phones include the MLS-34D, MLS-12D, MLS-12, MLS-6, and MLC-6 model telephones. When specific models are discussed, the model numbers are given. You can also use industry-standard telephones with the system.

  • Page 7: Overview

    Overview...

  • Page 8: Managing The System

    Managing the System This guide explains everything you need to know about using your PARTNER™ Plus Communications System. If you are responsible for managing the system—whether you are a receptionist, an office manager, or the “resident expert” on using it—you will find instructions and advice on the following topics: Installing System Hardware.

  • Page 9: Features And Capabilities

    Features and Capabilities The following list provides an overview of the basic features of the system, along with the additional capabilities that you can get by customizing the system: Connects up to 8 outside lines and 24 extensions. Uses interchangeable parts, making the system easy to install, maintain, and upgrade.
  • Page 10 Night Service Group to prevent unauthorized use of telephones after nor- mal business hours while allowing incoming calls to be answered Allows you to make and answer calls during a power failure (with standard phones), while retaining programmed settings for up to four days. (An optional Uninterruptible Power Supply, or UPS, is also available.) Includes a special procedure to customize system operation for Centrex/PBX telephone service.

  • Page 11: System Components

    System Components The system’s modular hardware design makes it easy to install and expand. Figure 1-1 shows the components in a basic system. A brief description of each component follows the figure. Figure 1-1 System Components 1-4 Overview...
  • Page 12 Control Unit The control unit is the heart of the system. It consists of a backplane, a proces- sor module, up to four 206 or 200 modules, and a cover. Backplane. All the system modules slide into the backplane, which chan- nels power to the system.
  • Page 13 buttons. It also has a built-in speaker and microphone, and a display that shows various status information, including the following: Current date, day, and time Number you dialed (when you make a call) Extension calling you or transferring a call to you (when you receive an inside call) Prompts and messages (when you are changing system settings) Elapsed time (during a call)

  • Page 14: Auxiliary Equipment

    Auxiliary Equipment The system works with many telecommunications devices, not only system tele- phones. You can connect almost any industry-standard device to your system, and certain models of other devices, all without expensive adapters or additional phone lines. Industry-Standard Devices Many types of industry-standard, single-line telecommunications devices will For best results, connect any device with more than one Iine as...
  • Page 15 Other Devices You can connect non-standard devices to your system, but only specific models are compatible with the system. Contact an AT&T sales representative for details. These devices include: Loudspeaker paging systems allow you to broadcast a message over a large area, by connecting the paging system to the control unit processor ®...
  • Page 16 Speakerphones provide hands-free two-way operation of the phone without lifting the handset. (The MLS-34D, MLS-12D, and MLS-12 phones have built-in speakers and microphones, eliminating the need for a separate speakerphone.) The system supports the AT&T S203 speakerphone when it is combined on an extension with a standard single-line phone. Telephone-recording device interfaces allow you to record both sides of telephone conversations.

  • Page 17: Installing The Hardware

    Installing the Hardware 2 - i...

  • Page 18: Important Safety Instructions 2-Ii

    Important Safety Instructions Always follow these basic safety precautions when using the system: Read and understand all instructions. Follow all warnings and instructions marked on the product. DO NOT block or cover the ventilation slots and openings. They prevent the product from overheating. DO NOT place the product in a separate enclosure, unless proper ventilation is provided.

  • Page 19: Line And Extension Numbering

    Line and Extension Numbering The way that you install system modules in the control unit determines the numbering of lines and extensions. The system supports up to eight telephone lines, which connect to the top jacks on 206 or 200 modules in the system’s After you turn the system on and the internal battery is fully control unit.

  • Page 20: An Example System Setup

    An Example System Setup Chapter 3), to show the status of up to 24 extensions. To These two pages shows an example system with two 206 modules program the system or system telephones from extension and one 200 module, giving it a capacity of 6 outside lines and up 10, you must use a system display phone (MLS-34D or to 12 extensions.
  • Page 21 CONTROL UNIT NOTE: This sample system Backplane has six lines (1-6) and nine extensions (10-18) Processor Module (center slot) 206 Modules 200 Module (installed to the right of all 206 modules) Line Jacks PAGE Jack (connected Extension Jacks ® to AT&T PagePac Paging System) Music-on-Hold Jack (connected to AT&T...

  • Page 22: Installing The Control Unit

    Installing the Control Unit Before you begin, use the System Planner to decide where phones and other equipment are to be installed, and how the system and phones are to be pro- grammed. Instructions for installing the control unit, telephones, and other equipment are on the following pages.
  • Page 23 Wall mounting is required. B To replace a system module, first A Slide the first 206 module into Mount the backplane on the wall, disconnect the AC power cord from the the leftmost slot of the backplane. (The leaving at least 6 inches clearance at wall outlet, then slide the control unit system will not work if a 206 module is the top and sides and 2 feet at the front...
  • Page 24 Connecting Lines and Extensions A Connect modular line cords to Test the lines. Plug a system A Connect telephone cords to 206 module extension jacks, starting at phone into extension 10. Press the Iine line jack on modules, starting with the top the jack on the leftmost module.

  • Page 25: Installing Phones And Devices

    Installing Phones and Devices Guidelines System phones require at least 2-pair wiring and are compatible with AT&T 4- System Phones pair SYSTIMAX™ wiring. If you need a shorter cord, use AT&T’s 2-foot D4BU-29 mounting cord (available separately—see “Product Ordering Information” in Appendix C).
  • Page 26 Installation Instructions Plug the telephone cord into a Test the telephone for proper Assemble a standard phone or operation. To test the power and lights modular wall jack or directly into a 206 other industry-standard device accord- on a system phone, press and hold the module extension jack.

  • Page 27: Assembling System Phones

    Assembling System Phones Desk Mounting (Stand Required for MLS-34D) Slide the Quick Reference card A Plug one end of the handset To install the telephone stand, under the phone. gently place the phone upside down cord into the jack on the handset and the other end into the small jack on the with the low end of the phone to your right.

  • Page 28: Programming

    Programming...
  • Page 29 Alphabetical List of System and Telephone Programming Procedures For information on a programming procedure, see the page cited in this table. System programming procedures are identified by the procedure code following the procedure name (for example. #305 for Abbreviated Ringing). Telephone programming procedures show only the procedure name.

  • Page 30: Overview

    Overview After you install the system hardware as described in Chapter 2, you can customize the system control unit and telephones to meet the requirements of your business. This chapter explains how to use programming to customize your system. There are two types of programming: System Programming defines how the control unit will work with the telephones and other devices connected to it.
  • Page 31 Dial Mode (#201) identifies any rotary lines in your phone system. Other programming procedures are optional, but strongly recommended if you want to make the most of your investment. See “System Programming Options” in this chapter for details. Changing Settings after Installation If your system was programmed to meet your requirements at the time it was installed, you may still want to change those settings occasionally as the needs of your business change.
  • Page 32 Disallowed List Assignment (#405) assigns a Disallowed Phone Number list to the extension. Use the Disallowed Phone Numbers Lists (#404) procedure to compile lists of outside numbers that extensions can- not dial. Allowed List Assignment (#408) assigns an Allowed Phone Number list to the extension.
  • Page 33 System Programming Read this section before programming your system. "System Programming Options" explains the choices that are available to you; "System Programming Procedures" explains how to perform each System Programming procedure. System Programming Options This section explains how you can set up your system to operate most efficiently, taking into account your company’s telephone service, personnel, and equipment, as well as the special needs of any particular department.
  • Page 34 Controlling Calls on Outside Lines When an extension is allowed access to an outside line, you can use the follow- ing procedures to control calling: Outgoing Call Restrictions (#401) controls calling for all lines available on an extension. You have the following choices: No restrictions allows long distance, local, and inside calling.
  • Page 35 The following procedure can be used to override all dialing restrictions except Night Service with a System Password and Line Access Restriction: Allowed Phone Number Lists (#407) allows you to create lists of numbers that specific extensions are allowed to dial. Even if an extension’s settings for Outgoing Call Restrictions and Disallowed Phone Numbers would nor- mally prevent the extension from dialing a number, defining the number as an Allowed Phone Number lets the extension dial it.
  • Page 36 Setting for Setting for Type of Setting for Disallowed Setting for Line Line Access Outgoing Call Permissions or Phone Number List Restrictions for Assignment Restriction Restrictions Extension (#401) (#404) (#301) (#302) No outside Inside only Can receive and lines assigned place intercom (inside) calls only Example: Clerks in a supermarket can call the service desk to check prices,...
  • Page 37 You can set up three types of extension groups: a Pickup Group that lets any Setting Up Groups of user in the system answer calls for any extension in the group, a Calling Group Extensions that lets users ring or page all extensions in the group simultaneously, and a Night Service Group that receives calls after hours.
  • Page 38 Night Service Button (#503) programs the Service On/Off feature onto Night a specific programmable button on the system display phone at extension 10 only (see Figure 3-1 for the location of the button). Press the button to turn Service on or off. (You must assign a Night Service button before you Night can use the Night Service feature.) Example: In a real estate office, all calls normally come through a reception-...
  • Page 39 Music on Hold (#602) activates or deactivates the Music-on-Hold jack on the processor module. Hotline (#603) allows you to create a Hotline extension. Lifting the handset A hotline phone must be a stan- on a Hotline extension automatically makes an intercom call to another dard rotary or touch-tone tele- predetermined extension.
  • Page 40 Personal Speed Dial numbers can be programmed either from extension 10 (Centralized Telephone Programming) or at a user’s extension; System Speed Dial numbers must be programmed from extension 10. A System Speed Dial number can be "marked" so that it overrides any dialing restrictions an extension may have.
  • Page 41 Remove Next Data/Prev Data Next Item/Prev Item Next Procedure/ Returns the current Cycle forward/backward Cycle forward/backward Prev Procedure setting to the factory through the valid data entries. through a procedure’s Cycle forward/backward setting. These buttons work only for parameters. A parameter through the programming fixed data, such as a line or is usually an outside Iine,...
  • Page 42 Remove Next Data/Prev Data Next Item/Prev Item Next Procedure/ Returns the current setting Cycle forward/backward Prev Procedure Cycles forward/backward to the factory setting. through the valid data entries. through a procedure's Cycle forward/backward These buttons work only for parameters. A parameter through the programming fixed data, such as a line or is typically an outside line,...
  • Page 43 System Programming Reference System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System Program- ming to set up dialing restrictions, define groups, and set up optional equipment. Place the Programming Overlay on the dial pad of the system display phone at Extension 10 TO CYCLE THROUGH AVAILABLE TO USE A SPECIFIC PROCEDURE TO START SYSTEM PROGRAMMING...
  • Page 44 System Programming Reference (cont'd) EXTENSIONS LINES ABBREVIATED RINGING DIAL MODE LINE ASSIGNMENT Determines whether a call rings repeat- Identifies information lines as touch-tone or Assigns the outside lines that are available edly at an extension when the extension is at an extension, in consecutive order. The rotary.
  • Page 45 System Programming Reference (cont'd) System Programming changes settings for the system as a whole, or for individual lines or extesions. You can also use System Program- ming to set up dialing restrictions, define groups, and set up optional equipment. Place the Programming Overlay on the dial pad of the system display phone at Extension 10 TO CYCLE THROUGH AVAILABLE TO USE A SPECIFIC PROCEDURE TO START SYSTEM PROGRAMMING...
  • Page 46 System Programming Reference (cont'd) GROUPS AUXILIARY EQUIPMENT DOORPHONE 1 EXTENSION FAX MACHINE EXENSIONS* PICKUP GROUP EXTENSIONS Identifies a doorphone extension. When Identifies an extension to which a fax Assigns an extension to the Pickup Group. machine is connected. To monitor the a person uses the doorphone, it rings Outside calls to the Pickup Group can be status of the fax machine from a system...
  • Page 47 System Speed Dial Programming Reference From extension 10, you can store up to 60 outside numbers as System Speed Dial numbers. Once System Speed Dial numbers have been stored, any user can dial a number automatically by pressing [Feature] a two-digit code (from 20-79). NOTE: In addition, each extension can store up to 20 Personal Speed Dial numbers (80-99) for the private use of the user at the extension;...
  • Page 48 Telephone Programming System telephones are ready to use when installed, but they can be pro- grammed to meet each user’s needs. Two methods can be used to program phones: Centralized Telephone Programming (from extension 10) or Extension Programming (at the extension of the phone being programmed). Telephone Programming Options Automatic Line When a user lifts the handset on a telephone, the system chooses an idle line...
  • Page 49 If you set up a centralized telephone answering position at extension 10, Programming a following settings to customize the answering position: Receptionist Extension Immediate call answering. If the receptionist should answer all calls, assign all lines to extension 10 (#301). Set Line Ringing for all lines at exten- sion 10 to “immediate ring;”...
  • Page 50 MLS-34D Phone Programmable Buttons Line Buttons Any unused line button is programmable MLS-12D MLS-12 Phone Phone Programmable Programmable Buttons Buttons Line Buttons Line Buttons Any unused Any unused line button is line button is programmable programmable MLC-6 Phone MLS-6 Phone Line Buttons Any unused line button is...
  • Page 51 Telephone Programming Reference Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions. Automatic Line SeIection and Line Ringing must be programmed from extension 10 (using Centralized Telephone Programing); all other features can be programmed on a system phone at the user’s extension (see “Extension Programming”...
  • Page 52 Telephone Programming Reference (cont'd) DIAL CODE FEATURES MESSAGE LIGHT ON LOUDSPEAKER PAGING LAST NUMBER REDIAL Connects the user to the (optional) Turns on the message light at an extension Automatically redials the last outside loudspeaker paging system. with a system phone. To use this feature, number dialed.
  • Page 53 Using Telephones...
  • Page 54 System Telephones–Overview System phones have some common buttons and indicators. The following pages explain where they are and how they work. Call handling instructions for both system and industry-standard phones begin on page 4-11. Using Telephones 4-1...
  • Page 55 Buttons and Indicators MLS-34D Display Programmable Buttons (24) Dual-Purpose Line/ Programmable Buttons (8) I n t e r c o m Buttons (2) MLC-6 Earpiece Volume Control Dual-Purpose Line/ Programmable Buttons Intercom Buttons The following buttons and displays appear on system phones. (Some controls and indicators are not available on all phones.) Display.
  • Page 56 MLS-12 MLS-6 Programmable Buttons (8) Dual-Purpose Line/ Programmable Buttons (4 on MLS-6, 8 on MLS-12) Intercom Buttons (2) MLS-12D Display Programmable Buttons (8) Dual-Purpose Line/ Programmable Buttons (8) Intercom Buttons Hold. Press to put a call on hold. Spkr (Speaker). Press to talk without lifting the handset. Turns on speaker and microphone (if available), so you can dial or have a conversation without Iifting the handset.
  • Page 57 Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, is programmed with a dial-code feature, or is programmed with an lntercom (extension) Auto Dial number.
  • Page 58 Ringing Patterns You can tell what kind of call you are receiving by the way your telephone rings. A transferred call will ring like an A single ring (ring. . . ring. . . ring. . .) means that you are receiving an out- intercom call (ring BEEP or, on a side call.
  • Page 59 To turn off the microphone when you are using the speaker, press [Mic] . This will "mute” your voice so the other party cannot hear you. If you are already on a call, you can switch from the handset to the speaker and microphone (on an MLS-34D, MLS-12D, or MLS-12 phone) by pressing [Spkr] and hanging up the handset.
  • Page 60 Standard Telephones–Overview In addition to system phones, you can connect standard touch-tone or rotary Single-line cordless phones, and fax machines and answering dial telephones—and even some standard phones with built-in calling machines with built-in phones, features—directly to the system. You can also combine standard phones on the work the same way standard same extension with system phones or other devices, without using expensive phones do as described in this...
  • Page 61 Using the Switchhook Some of the call handling instructions in this chapter direct you to “rapidly press and release the switchhook.” Pressing the switchhook down for 1/4 to 1 second sends a signal over the line called a switchhook flash. However, do not press the switchhook too quickly.
  • Page 62 Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and Set Automatic Line Selection for feature phones to “intercom first”...
  • Page 63 Combination Extensions A combination extension is an extension with two standard devices The combined ringer equivalence number (REN) of two devices on connected— a system telephone and a standard device. For instructions on a combination extension must be how to install a combination extension, see Figure 2-5 in Chapter 2. no more than 2.0 The following are examples of useful combination extensions: System phone plus standard telephone, for power failure backup on exten-...
  • Page 64 Using Your Telephone The charts below explain how to handle calls with both system and standard phones. When prior programming is required, the page number where you can find programming instructions is shown in the left column. Placing Calls You can place a call by dialing the entire outside phone number or an extension number.
  • Page 65 On a Standard Phone On a System Phone* Feature not available. Before lifting the handset or turning on the To enter a System Password to override dialing restrictions speaker... 1. Press [Hold] . 2. Enter the password. See page 3-16 for programming instructions.
  • Page 66 On a Standard Phone On a System Phone* 1. Lift the handset. 1. Lift the handset and press [Intercom] (in To ring or page all extensions either order). You hear the intercom dial tone. in the Calling Group You hear the intercom dial tone. 2.
  • Page 67 Answering Calls On a Standard Phone System Phone* When the telephone is ringing. When the telephone is ringing. . . To answer a call 1. Lift the handset. 1. Lift the handset. You are connected to the incoming call. You are connected to the incoming call. If more than one line is ringing, you are connected to the line that has been ringing longest.
  • Page 68 Transferring a Call On a Standard Phone On a System Phone* 1. While active on the call, press the 1. While on a call, press [Transfer] . To transfer a call switchook down once rapidly. You hear the intercom dial tone. The call is put on hold and its associated light winks You hear the intercom dial tone.
  • Page 69 Making a Conference Call A conference call connects up to five parties (including the originator) in a single call. You can connect both outside calls and intercom calls in a conference call, but the call cannot include more than two outside parties. You cannot have two outside calls in a conference call if your system is programmed for Outside Conference Denial (#109);...
  • Page 70 Joining a Call If you have a system phone, you can join an outside call if the call is on a line assigned to your phone. Joining is adding yourself to a call in progress, like joining a call on a home phone by picking up another phone on the same line (unlike conferencing, where the originator “pulls you into”...
  • Page 71 Using Night Service If your system uses Night Service with a System Password defined, users can enter the password when Night Service is on, to override calling restrictions for the duration of a call. See page 4-12 for instructions on entering a System Password.
  • Page 72 Dial Code Features Dial code features are features that you can use by dialing a code. The most popular features are Exclusive Hold, Conference Drop, and Last Number Redial; but a complete list is shown below in Table 4-2. There are two ways to use a dial code feature: Dial it manually as shown in Table 4-2 (for example, to use Last Number Redial on a system phone, press [Feature] [0] [5] .
  • Page 73 Manual Manual Dialing on Dialing on Dial Code What the Feature Does Standard Phone System Phone Feature Drops the last added outside party from a conference call Not available Conference [Feature] [0] [6] without disconnecting the other parties. Drop Prevents other extensions who share lines with you from Not available Privacy joining a call on your phone.
  • Page 74 Using Auxiliary Equipment...
  • Page 75 There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents the most common setups. It does not cover how to physically connect the equipment or how to perform each programming procedure.
  • Page 76 Fax Machines This section presents several ways that you can set up and use fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using an AT&T fax machine’s Notify button.
  • Page 77 Single Fax Machine The single fax machine setup (see Figure 5-1) is good for moderate traffic. The fax machine has its own line (Line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).
  • Page 78 To program: 1. Use Line Assignment (#301) to assign only line A to extension X 2. Set Automatic Privacy (#304) for extension X to "on." 3. Use Fax Machine Extensions (#601) to designate extension X as a fax extension. CONTROL Fax line A 4.
  • Page 79 Using Fax Machines On any system telephone, you can program a button with a light to serve as a Management Fax Management button. The light next to this button can tell you when the fax Feature machine is in use, when it is available, or when it is not answering (for example, when it is out of paper).
  • Page 80 Transferring a Call There are two situations in which you would want to transfer a call to your fax machine: to the Fax Machine You might answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep..beep..beep). If you hear this sequence, transfer the call immediately to the fax machine extension.
  • Page 81 Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you own an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.
  • Page 82 Telephone (optional) Lines Ext X MACH 267F2 Bridging Adapter To program: (optional) 1. Use Line Assignment (#301 ) to assign all the lines to Ext Y CONTROL extension X that you want the answering machine to cover. UNIT 2. Remove extension X from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).
  • Page 83 Personal Answering Machine A personal answering machine is used to answer all the calls that ring on the lines at a certain extension (Figure 5-6). It is useful for the following situations: When you don’t want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension...
  • Page 84 Lines To program: MACH Set Line Ringing for all lines assigned to extension X to “delayed ring.” 267F2 If the Iines assigned to extension X are also CONTROL assigned to other extensions, adjust the answering Bridging UNIT machine to answer on the third or fourth ring so that Adapter it does not answer calls before someone else can.
  • Page 85 Modems Modems can connect directly to an extension jack without an adapter. To con- nect modems to the system, see Chapter 2. There are several ways to use modems with your system. Stand-Alone Modem for Placing Calls Only A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services.
  • Page 86 To program: Lines 1. Use Line Assignment (#301) to assign one or more lines to extension X. 267F2 2. Set Automatic Extension Privacy (#304) bridging for extension X to “on.” adapter 3. Remove extension X from the Calling Modem (optional) Group (#502), the Pickup Group (#501), CONTROL Terminal...
  • Page 87 Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 5-11). You can install the credit card scanner on an extension by itself, or combine it with a sys- tem phone or a standard phone on the same extension.
  • Page 88 Night Service Operation You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine. When Night Service is off, you can use the auxiliary equipment lines for normal business purposes, so that lines are dedicated to auxiliary equipment only after hours.
  • Page 89 Use with PBX or Centrex Systems Overview Your company’s phone service may be provided through a switch that belongs to your company—known as a private branch exchange (PBX) —or it may be an integrated package of lines and calling features that resembles a PBX—known as a Centrex system.
  • Page 90 System with Centrex extensions 101, 102, and 103 (lines 1, 2, and 3 on Centrex the system) 101 102 103 System Control Unit All three lines are assigned to the receptionist at extension 10. At extension 10, line 1 (Centrex extension 101) is set to "immediate ring"...
  • Page 91 PBX/Centrex Mode Operation When you choose PBX/Centrex operation, you combine the strengths of the PBX/Centrex system with those of your phone system—while minimizing the effects on the way you use your phone system. Most system and call handling features are the same as when your system is operating normally. For example, you still have access to one-touch Auto Dial numbers and all the capabilities of multi-line system phones.
  • Page 92 Putting Your System in PBX/Centrex Mode The following procedures customize your system for PBX/Centrex operation: PBX/Centrex Mode (#721) activates PBX/Centrex mode operation. (Using this System Programming procedure disconnects any calls in progress.) PBX Dial-Out Code (#106) can be used (if necessary) to change the PBX dial-out code from the factory setting of 9.
  • Page 93 User Forms This appendix contains a Speed Dial form to be photocopied and handed out to system users. It provides space on which to write System and Personal Speed Dial numbers and system extension numbers. For instructions on programming System Speed Dial numbers, see Chapter 3 in this guide. We suggest you fill in a photocopy of the form, leaving the blank original in the book, in case you need to distribute revisions in the future.
  • Page 94 Speed Dial Numbers To Dial On MLS- or MLC-model telephone, press [Feature] + Code On standard touch-tone telephone, press [#] + Code while receiving intercom dial tone. Personal Speed Dial Numbers System Speed Dial Numbers Code Name/Company Code Name/Company * Telephone Numbers Code Name/Company * Telephone Number Code Name/Company * Telephone Number...
  • Page 95 Maintenance and Customer Support Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the control unit. Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or expose to excessive shock or vibration.
  • Page 96 In Case of Difficulty If you have a problem with your system, you may be able to solve it yourself by following the appropriate troubleshooting procedure described in this appendix. If you still need help, call the appropriate Helpline toll-free number 24 hours a day: 1 800 628-2888 United States:...
  • Page 97 Then... If... Do This Possible Cause Problem The green indicator lights on The problem is 1. Control unit not Make sure the control 1. All the modules are “ON” and the corrected. receiving power. unit’s power cord is Phones trouble is gone, plugged securely into Dead: No the wall outlet.
  • Page 98 Then... If... Do This Possible cause Problem Phone rings louder, Problem is solved: Press the volume control 1. Volume control is 3. Phone button to increase ringer set too low (system Does Not volume, or turn the ringer phone) or turned off Ring Phone still does not ring, Go to Possible Cause 2.
  • Page 99 Then... Do This If... Possible Cause Problem The Recall feature works, The problem is Increase the Recall Recall Timer 6. Using the solved. Timer Duration (#107) by Duration set too Recall 100 milliseconds. See short. Feature The Recall feature still doesn’t Continue increasing "System Programming"...
  • Page 100 Then... If... Do This Problem Possible Cause The ringer functions properly, Problem is with 1. Ringer equivalents If this is a combination 11. Combina- optional device. The extension (two devices,) be are too high for the tion Extension system is okay. extension.
  • Page 101 Then... Do This I f . . . Problem Possible Cause The problem remains, Go to Possible Cause 2. 1. Phone needs to Unplug the cord from the 14. Other be reset. bottom of the phone and Problems (with the handset with plugged in) plug the Phones...
  • Page 102 Repair Information In-Warranty Repairs If you purchased or leased your system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline at 1 800 628-2888 to ask for service. Business-Day service is standard during the warranty period for both the control unit and system phones.
  • Page 103 AT&T Limited Warranty and Limitation of Liability AT&T warrants to you, the customer, that your system will be in good working order on the date AT&T or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”). If you notify AT&T or its authorized reseller within one year of the Warranty Date that your system is not in good working order, AT&T will without charge to you repair or replace, at its option, the system components that are not in good working order.
  • Page 104 Product Ordering Information Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table C-1 (on the next page) shows where you can buy system components in the United States. To take full advantage of your system, the sources shown below can also pro- vide you with the optional equipment you might want for your system, such as AT&T fax machines, answering machines, standard phones, modems, paging systems, doorphones, headsets, bells, lights, strobes, and music-on-hold sys-...
  • Page 105 To use Table C-1, first locate the item you want. A triangle( )indicates where you can obtain it. SOURCE (U.S.) AT&T AT&T AT&T AT&T AT&T National Parts Sales Phone Center Authorized Catalog Sales Sales Center (Sourcebook) Office Store Dealer (800) 222-PART (800) 451-2100) (800) 247-7000 System Modules and Wiring:...
  • Page 106 Specifications Capacities 206 Module Extension Jack System Maximum 2 devices per exten- 8 outside lines via line jacks on 2 outside lines sion jack, total REN on jack not to four 206 or 200 modules 6 extensions exceed 2.0* (2 devices require 24 extensions via extension jacks AT&T 267F2 bridging adapter) on four 206 modules...
  • Page 107 Ringing voltage: +5VDC, -140 VDC peak to peak; trapezoidal wave shaping Extension Jack Talk battery: 35 to 38 Volts Specifications Ringing frequency: 20 Hz PAGE Jack Draws current on inner wire pair Provides contact closure on outer wire pair Specifications 600 Ohm impedance Environmental Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required)
  • Page 108 FCC Information Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 109 You must also notify your local telephone company if and when this equip- ment is permanently disconnected from the line(s). Repair Instructions: If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
  • Page 110 Index Call Pickup, 3-23, 4-14, 4-20 Call Restrictions, Outgoing (#401), 3-5 Call timer, 4-2, 4-11 Calling extensions simultaneously, 4-13 Calling Group, 3-8, 4-13 Calling Group Extensions (#502), 3-17 Calling, intercom (inside), 4-12 Abbreviated Ringing (#305), 3-15 Calling, outside, 4-11 Accessories, 1-8, C-11 Capabilities, system, 1-2 Allowed List Assignments (#408), 3-16 Capacities, D-1...
  • Page 111 Dialing restrictions and permissions overriding, 3-5, 4-12 procedures, 3-16 summary, 3-4, 3-7 Fax Machine Extensions (#601), 3-9, 3-17 Dimensions, D-1 Fax machines Direct programming method, 3-11 answering machine backup for, 5-8 Direct Station Selection (DSS) feature, 3-20 connecting, 1-7, 2-7 Direct telephone programming, 3-23 example setups, 5-2 Disallowed List Assignments (#405), 3-16...
  • Page 112 Language, Display (#303), 3-15 Hold Reminder Tone, 4-13 Last Number Redial, 3-2, 4-19 Holding a call, 4-13 Light patterns Hotline (#603), general description, 4-4 programming for, 3-10, 3-17 Intercom Auto Dial button, 3-20, 4-4 standard phone used as, 2-7 Line adding to system, 3-2, 3-15 assigning to extensions, 3-4, 3-15, A-4 buttons, 3-21, 4-2...
  • Page 113 Paging (loudspeaker) systems, connecting, 2-6 processor, 1-5, 2-1, 2-2, C-11 using, 4-17 description, 1-5 Paging, Loudspeaker, 2-6, 4-17 installing, 2-4 PARTNER phones (see system phones) removing, 2-5 Parts, 2-4 replacing, 2-5 Password, System (#403) Monitoring call activity, 3-19 changing, 3-16 Mounting cords, connecting, 2-6, 2-8 entering, 3-16, 4-12 Mounting locations, 2-5, 2-7...
  • Page 114 using, 4-5 to 4-6 volume controls, 4-3 Speakerphone non-proprietary, 1-9 using, 4-5 to 4-6 volume controls, 4-3 Recall Speaker (Spkr) button, 4-3 Special dialing characters, 3-18 button, 4-8 programming feature on a button, 3-22 Specifications, D-1 to D-2 Speed dialing programming function in phone number, 3-18 overview, 3-10 using, 4-19...
  • Page 115 rotary, 1-5 System phones special dialing characters, 3-18 assembling, 2-9 standard, 1-5 buttons, 4-2 system, 1-5, 4-2 call handling, 4-11 touch-tone phone, 1-5 definition, iv Terminology, iv dial tones, 4-5 Testing indicators, 4-2 lines, 2-6 overview, 4-1 system modules, 2-5 ringing patterns, 4-5 system telephones, 2-8 testing, 2-8...
  • Page 116 C e n t r a l i z e d T e l e p h o n e Q u i c k R e f e r e n c e Place the Programming Overlay on the dial pad of the system display phone at Extension 10 TO ERASE A FEATURE OR AUTO TO PROGRAM ANOTHER FEATURE TO START PROGRAMMING...
  • Page 117 System Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at Extension 10 TO CYCLE THROUGH AVAILABLE TO CYCLE THROUGH SYSTEM TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING PROGRAMMING PROCEDURES SETTINGS PRESS [Feature] [0] [0] PRESS [Feature] [0] [0] PRESS [Next Procedure] or [Prev Procedure] PRESS [Next Data] or [Prev Data] TO USE A SPECIFIC PROCEDURE...
  • Page 118 PBX/CENTREX MODE (p. 3-14) DIAL #721 DIAL 1= Active 2= Not Active SYSTEM RESET - PROGRAMMING SAVED (p. 3-14) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or a down period.

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