Sony NW-E393 How To Use Manual page 100

Help Guide
The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used
the Walkman for a long time, it may take a few minutes to be
recognized by the computer. Check that the computer recognizes the
Walkman after you have connected it to the computer for about 10
minutes.
Make sure that the USB connection to the computer is made properly
and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub.
Connect the Walkman directly to the USB connector on your computer.
If the approaches listed above fail to resolve the issue, press the
RESTART button with a pen or a paper clip, etc., to restart your
Walkman, and then try the USB connection again.
[127] Troubleshooting
Even if you use "Safely Remove Hardware" on the
computer, [Connected USB. The player cannot be
operated.] remains displayed on your Walkman
screen.
When using Windows Vista, Windows 7, Windows 8, Windows 8.1 or
Windows 10, the Walkman screen remains as [Connected USB. The
player cannot be operated.]. This is not a problem provided that the
"Safely Remove Hardware" operation is complete. Disconnect your
Walkman from the computer.
[128] Troubleshooting
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Q&A Connection to a Computer
Q&A Connection to a Computer
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22/02/16 16:12