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Sony NW-E393 How To Use Manual

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Help Guide
Digital Music Player NW-E393/E394/E395
How to Use
Getting Started
Customer Registration Website
Customer registration website [1]
Before Use
Before first use [2]
Walkman instruction manuals [3]
How to use the operating explanations [4]
Enjoying Using Your Walkman
3 steps to listening to music [5]
Various ways to enjoy using your Walkman [6]
Parts and Controls
Parts and controls [7]
Power/Charging
1 sur 109
http://helpguide.sony.net/dmp/nwe390/v1/en/print.html
22/02/16 16:12

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Summary of Contents for Sony NW-E393

  • Page 1 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Digital Music Player NW-E393/E394/E395 How to Use Getting Started Customer Registration Website Customer registration website [1] Before Use Before first use [2] Walkman instruction manuals [3] How to use the operating explanations [4] Enjoying Using Your Walkman...
  • Page 2 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Turning the power on [8] Turning the power off [9] Using the HOLD switch [10] Charging the battery [11] Extending the battery life [12] Notes on charging the battery [13] Initial Settings Selecting the display language [14]...
  • Page 3 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Updating the system software of your Walkman [24] Displaying your Walkman information [25] Transferring/Deleting Content Operation Flow for Transferring Content to Your Walkman Preparing content using a Windows computer [26] Preparing content using a Mac computer [27]...
  • Page 4 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Notes for transferring content such as music from your computer [39] Deleting Content from Your Walkman Deleting content from your Walkman using Media Go [40] Deleting content from your Walkman using Content Transfer [41] Deleting content from your Walkman using Explorer [42]...
  • Page 5 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Deleting songs [54] Music Settings Shuffle playback [55] Repeat playback [56] Customizing sound quality settings [57] Presetting your equalizer settings [58] Photos Viewing Photos Preparing photos [59] Viewing photos [60] Browsing the photo screen [61] Operations on the photo screen [62]...
  • Page 6 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Browsing the FM radio screen [68] FM radio operations [69] Presetting broadcast stations automatically [70] Presetting broadcast stations manually [71] Deleting preset broadcast stations [72] FM Radio Settings Changing the FM radio scan sensitivity [73] Setting monaural/auto for FM radio [74]...
  • Page 7 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Setting the sleep timer [83] Common Settings Displaying your Walkman information [84] Limiting the volume [85] Setting the operation sound [86] Setting the screen off timer [87] Adjusting the screen brightness [88] Resetting to the factory settings [89]...
  • Page 8 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Specifications Specifications [97] Battery life [98] Maximum recordable number of songs and time (Approx.) [99] Supported formats [100] System requirements [101] Contents [102] Troubleshooting Troubleshooting What Can I Do to Solve a Problem? What can I do to solve a problem? [103] Customer support website [104] Q&A...
  • Page 9 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Walkman was washed in the washing machine. [109] You want to back up the content such as music stored on your Walkman. [110] You want to find the product name (model name) of your Walkman. [111] An alarm (beep) is heard and the message [Check the volume level] is displayed.
  • Page 10 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The computer does not recognize your Walkman. [126] Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot be operated.] remains displayed on your Walkman screen. [127] You cannot install software to your computer. [128] The progress bar on the install screen does not proceed while installing the software.
  • Page 11 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html FM Radio You cannot hear FM radio broadcasts. [143] There is a lot of noise in an FM radio broadcast and the sound quality is poor. [144] Other Your Walkman gets warm. [145] Message Message list [146]...
  • Page 12 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html For customers in Latin America: http://www.sony-latin.com/registration For customers in Europe: www.sony.eu/mysony For customers in Asia/Oceania/Middle East/Africa: English/Korean/Traditional Chinese http://www.sony-asia.com/dmpwalkman/register/ Simplified Chinese https://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do [2] How to Use Getting Started Before Use Before first use 12 sur 109 22/02/16 16:12...
  • Page 13 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Thank you for purchasing this Walkman. This “Help Guide” explains how to transfer content to your Walkman, and how to use the various functions. Browse this “Help Guide” for necessary information. The printed manuals (supplied), such as “Instruction Manual,” also contain important information for you.
  • Page 14 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [3] How to Use Getting Started Before Use Walkman instruction manuals The operations of this Walkman are explained in the following instruction manuals. (Startup Guide) (paper) Describes the operation flow from turning your Walkman on to listening to music.
  • Page 15 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Press the button ( ) to select items. Press the button ( ) to confirm. Home menu Press and hold the button ( ) to display the Home menu. Note Except for some special cases, operating explanations assume that you are starting from the Home menu.
  • Page 16 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Connect your Walkman to a computer. You can charge the battery by connecting your Walkman via a USB connection to a computer that is turned on and running. Import music to your computer and transfer the music to your Walkman.
  • Page 17 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [6] How to Use Getting Started Enjoying Using Your Walkman Various ways to enjoy using your Walkman Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using the Walkman.
  • Page 18 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html marks to navigate through the on-screen menus of your Walkman. There is a tactile dot on the button to help you operate the buttons without looking. Headphone jack Insert the headphone plug until it clicks into place.
  • Page 19 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Use to attach a strap (not supplied). [8] How to Use Getting Started Power/Charging Turning the power on Turn on the power to start your Walkman. Press and hold the button ( Slide the switch ( ) to unlock the Walkman when you want to operate it.
  • Page 20 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Press and hold the button ( [POWER OFF] appears. Hint If there is no operation for an extended period, your Walkman will be turned off automatically. [10] How to Use Getting Started Power/Charging Using the HOLD switch You can use the HOLD switch to prevent the buttons from being pressed and operated accidentally.
  • Page 21 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html function. flashes at the top of the screen if buttons are pressed while the HOLD function is enabled. [11] How to Use Getting Started Power/Charging Charging the battery Charge your Walkman by connecting it to a computer.
  • Page 22 If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Please contact your nearest Sony dealer. If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond.
  • Page 23 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html six months or every year. Charging is not guaranteed with homebuilt or modified computers. Operation with a USB port extended with a USB hub is only guaranteed when a self-powered USB hub that carries an authorized logo is used.
  • Page 24 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Select the display language before transferring content. [15] How to Use Basic Operations Home Menu/Option Menu Home menu The following list shows the items in the Home menu. Information area [Photos] View photos transferred to your Walkman.
  • Page 25 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html How to use the Home menu The Home menu is the starting point for all applications such as those for searching for songs and changing settings. Press and hold the button ( ) until the Home menu appears.
  • Page 26 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html desired album) and then press the button ( ) to confirm. Press the button ( ) to select the desired content (for example a desired song) and then press the button ( ) to confirm. Hint Press the button ( ) to return to the previous screen during an operation.
  • Page 27 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Press the button ( ) while your Walkman is playing, for example while in the music playback screen. Press the button ( ) to select the desired menu (for example [Play Mode]) and then press the button ( ) to confirm.
  • Page 28 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [18] How to Use Basic Operations Home Menu/Option Menu List of icons displayed in the information area The icons vary according to the playback status, setting and screen. Information area Icons in the information area Playback status...
  • Page 29 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [19] How to Use Basic Operations Connecting Your Walkman to Your Computer Connecting to a computer Connect your Walkman to a computer via USB to charge the Walkman or transfer data. Connect your Walkman to a running computer via USB.
  • Page 30 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Your Walkman cannot be operated when connected to a computer. Do not disconnect your Walkman from your computer when transferring data between the Walkman and the computer via USB. Doing so may result in loss of the data being transferred and data on the Walkman.
  • Page 31 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Resetting to the factory settings Your Walkman can be reset to the default settings. Resetting the Walkman will not delete content such as music. From the Home menu, select [Settings]. Select [Common Settings] - [Reset/Format] - [Reset All Settings] - [Yes].
  • Page 32 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [24] How to Use Basic Operations Initializing/Updating Updating the system software of your Walkman You can add new features to your Walkman by installing the latest system software. For details on the latest system software information and how to install it, visit the customer support website for your area.
  • Page 33 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Preparing content using a Windows computer Installing the latest version of Media Go, available on the Internet, enables you to import CDs, download and manage content from online music services, and transfer them to the Walkman. Install the latest version of Media Go, available on the Internet, on your Windows computer.
  • Page 34 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The content is transferred to your Walkman. Hint You can also transfer content directly from iTunes or the Finder to your Walkman by drag-and-drop. [28] How to Use Transferring/Deleting Content Installing Media Go About Media Go Media Go is software for your Windows computer that allows you to import various content such as music, photos or videos to your Windows computer and manage stored content on your Windows computer.
  • Page 35 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html starts. Hint The installer is automatically downloaded to the Downloads folder with some web browsers. When your Windows computer is connected to the Internet, the latest version of Media Go is automatically searched and downloaded. If a message to install the latest version of Media Go appears, click the message and follow the on-screen instructions to install the software.
  • Page 36 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Open the downloaded file. The “ContentTransfer.dmg” file saved automatically to the Downloads folder opens. Start installation. Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content Transfer for Mac. is displayed in the Dock when the installation is completed. Click to start Content Transfer.
  • Page 37 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Confirm the music content on the audio CD. Transfer the music content on the audio CD to your Walkman. Drag-and-drop the cover art of the desired CD ( ) to “WALKMAN (model name)” ( Hint For details about how to use Media Go, refer to the help of Media Go.
  • Page 38 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Start Media Go. Select the type of content you want to import from “Library.” Drag-and-drop the content into the Content List area. Hint You can also import data organized by programs such as iTunes by selecting “File” - “Add/Remove Media from Library” in Media Go. For details, refer to the help of Media Go.
  • Page 39 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Connect your Walkman to a running computer via USB, and then start Media Go. Select the desired content ( ) on Music Library of Media Go, and drag-and-drop it to your “WALKMAN (model name)” ( Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of your Walkman.
  • Page 40 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Connect your Walkman to a running computer via USB, and then start Media Go. Start iTunes. Select the desired content from iTunes ( ), and drag-and-drop it to your “Walkman (model name)” ( Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of your Walkman.
  • Page 41 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html cannot be transferred. Connect your Walkman to a running computer via USB, and then start Content Transfer. Display the desired content on the Finder or the desired content or playlists on iTunes. Drag-and-drop the content or playlists you want to transfer to Content Transfer.
  • Page 42 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Connect your Walkman to a running computer via USB. Open “WALKMAN” using the procedure below that corresponds to your computer. Windows 7 or earlier: Select “Start” – “Computer,” and then open “WALKMAN.” Windows 8: Select “Desktop” from the “Start screen” to open “File Explorer.” In the “Computer”...
  • Page 43 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html elsewhere may not be playable. You cannot operate your Walkman when it is connected to a computer. Do not change folder name placed in root memory such as “MUSIC.” Some songs may not be played back on your Walkman due to copyright protection.
  • Page 44 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Note Drop music files directly into the MUSIC folder. Music files located elsewhere may not be playable. You cannot operate your Walkman when it is connected to a computer. Do not change folder name placed in root memory such as “MUSIC.”...
  • Page 45 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Note Do not rename the following default folders. MUSIC PICTURE and DCIM Otherwise, they will not be recognized by your Walkman anymore. Some songs may not be played back on your Walkman due to copyright protection. [40] How to Use...
  • Page 46 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The content list is displayed. Select the content you want to delete. Click “Edit” - “Delete.” A window to confirm the deletion of the item is displayed. Click “Yes.” [41] How to Use Transferring/Deleting Content Deleting Content from Your...
  • Page 47 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Deleting content from your Walkman using Explorer Delete content stored on your Walkman using Windows Explorer. Connect your Walkman to a running computer via USB. Open “WALKMAN” using the procedure below that corresponds to your computer. Windows 7 or earlier: Select “Start”...
  • Page 48 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [43] How to Use Transferring/Deleting Content Deleting Content from Your Walkman Deleting content from your Walkman using the Finder Delete content stored on your Walkman using the Mac Finder. Connect your Walkman to a running computer via USB.
  • Page 49 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Select the content you want to delete. Click “Edit” - “Delete.” A “Confirm Delete” window is displayed. Select a method to delete the content. Click “OK.” [45] How to Use Music Playing Music Preparing music You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman.
  • Page 50 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Select the desired search method and items until a song list appears, and then select the desired song. Playback starts and the music playback screen is displayed. To pause playback, press the button ( Note If there is no operation for an extended period while paused, your Walkman will be turned off automatically.
  • Page 51 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The music list screen displays lists such as the song list and album list. Index The index displays a list of song or album names, along with each letter of the alphabet. Navigate the index by pressing the button ( to move to the next or previous letters.
  • Page 52 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html pressing any button. Note You can turn up the volume after canceling the alarm and warning. After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level that is harmful for your ears.
  • Page 53 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [Repeat] from the [Play Mode] settings [Shuffle] from the [Play Mode] settings [Shuffle & Repeat] from the [Play Mode] settings [Repeat 1 Song] from the [Play Mode] settings Note The elapsed time and the time line bar indications may be unstable and inaccurate when playing variable bit rate (VBR) songs.
  • Page 54 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html To browse cover art to select an album Press the button ( To return to the list screen Press the button ( Hint If there is no operation for an extended period while paused, your Walkman will be turned off automatically.
  • Page 55 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Playing playlist songs You can transfer and play playlists created by using software like Media Go. For information on how to create a playlist, refer to the Help of your software. From the Home menu, select [Playlists].
  • Page 56 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html press the button ( Hint To return to the music playback screen during this operation, press the button ( Note Cover art appears only when a cover art image is registered to the album or song. Cover art in some formats may not be displayed on your Walkman.
  • Page 57 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Play songs in the playback range in random order. On the music playback screen, display the option menu and select [Play Mode] - [Shuffle] or [Shuffle & Repeat]. Note To play all songs on your Walkman in random order, play the songs from [Music] - [All Songs].
  • Page 58 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Bass Boost function You can increase the level of the bass (low) sound range. Equalizer function You can set the sound quality according to the music genre. You can also preset your equalizer settings as a custom setting.
  • Page 59 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [59] How to Use Photos Viewing Photos Preparing photos You need to transfer photo content onto your Walkman from your computer in order to view photos on the Walkman. After importing the photo content you want to display onto your computer, use Media Go to transfer the photos to the Walkman.
  • Page 60 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [61] How to Use Photos Viewing Photos Browsing the photo screen The following information is shown on the photo screen. Information area The Slide Show playback status, repeat status, current photo number, total number of photos, remaining battery power, etc. are displayed for several seconds.
  • Page 61 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Display the previous or next photo Press the button ( Scroll through the previous or next photos Press and hold the button ( Return to the list screen Press the button ( [63] How to Use Photos...
  • Page 62 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html All photos in the selected folder will be played. Hint You can also start the Slide Show by performing one of the following operations. Press and hold the button ( ) while a folder is selected. All photos in the selected folder will be played.
  • Page 63 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html You can set your Walkman to display or not display photo information while playing back photos. From the Home menu, select [Settings]. Select [Photo Settings] - [Display] - desired setting. On : Photo information is displayed for every photo you view. It...
  • Page 64 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [67] How to Use FM Radio Listening to FM Radio Listening to FM radio Listen to FM radio on your Walkman. You cannot listen to FM radio without connecting headphones as the cord of the headphones works as the antenna.
  • Page 65 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Frequency Preset number [69] How to Use FM Radio Listening to FM Radio FM radio operations The following operations are available on the FM radio screen. You cannot listen to FM radio without connecting headphones as the cord of the headphones works as the antenna.
  • Page 66 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Press the button ( Hint Preset numbers can only be used to select a broadcast station if one or more broadcast stations are saved as preset. Preset the receivable broadcast stations in advance. If the reception sensitivity is too strong and causes many unwanted broadcast stations to be received while searching, change the scan sensitivity setting.
  • Page 67 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Presetting broadcast stations manually You can manually preset receivable broadcast stations. In the FM radio screen, select the frequency you want to save to preset. The preset numbers are rearranged in order of frequency (low to high).
  • Page 68 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html be received. In such cases, set the scan sensitivity to low. On the FM radio screen, display the option menu and select [Scan Sensitivity] - desired setting. [74] How to Use FM Radio FM Radio Settings Setting monaural/auto for FM radio If noise occurs during FM reception, set [Mono/Auto] to [Mono].
  • Page 69 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Repeat playback Play songs within a playback range repeatedly. On the music playback screen, display the option menu and select [Play Mode] - desired setting. Note To play all songs on your Walkman repeatedly, play the songs from [Music] - [All Songs].
  • Page 70 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The [Equalizer] setting is not applied if [Bass Boost] is turned on. [78] How to Use Settings Music Settings Presetting your equalizer settings You can preset the value of the 5 band equalizer as a custom setting.
  • Page 71 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html From the Home menu, select [Settings]. Select [Photo Settings] - [Display] - desired setting. On : Photo information is displayed for every photo you view. It automatically disappears after 3 seconds of no user operation and reappears when you press a button ( Off: Photo information is not displayed.
  • Page 72 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Sometimes the reception sensitivity may be too strong when receiving an FM radio broadcast station, causing many unwanted broadcast stations to be received. In such cases, set the scan sensitivity to low. On the FM radio screen, display the option menu and select [Scan Sensitivity] - desired setting.
  • Page 73 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html While using [Auto Preset] for the FM radio If the power of your Walkman is turned off before the sleep timer is activated When your Walkman is connected to a computer via USB While formatting the memory of your Walkman...
  • Page 74 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Setting the operation sound You can turn the operation sounds of your Walkman on or off. From the Home menu, select [Settings]. Select [Common Settings] - [Beep Settings] - desired setting. [87] How to Use Settings Common Settings...
  • Page 75 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Adjusting the screen brightness You can set the display brightness to one of five levels. From the Home menu, select [Settings]. Select [Common Settings] - [Brightness] - desired setting. Hint Regardless of the brightness setting, the brightness of the screen may be low while connecting to a computer and charging.
  • Page 76 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html From the Home menu, select [Settings]. Select [Common Settings] - [Reset/Format] - [Format] - [Yes]. Follow the on-screen instructions to format the memory. Note Be sure not to initialize (format) the memory of your Walkman using a computer.
  • Page 77 Sony dealer. Do not touch the rechargeable battery with bare hands if it is leaking. Consult your nearest Sony dealer if the battery has leaked as battery liquid may remain in your Walkman. If the liquid gets into your eyes, do not rub your eyes as this may lead to blindness.
  • Page 78 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html a high-temperature environment, or used in a room where a heater has just been turned on. Condensation is a phenomenon where moisture in the air adheres to surfaces such as metal panels and then changes to liquid. If condensation forms in the Walkman, leave it turned off until the condensation disappears.
  • Page 79 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Do not leave your Walkman in a place subject to excessive dust. Do not leave your Walkman on an unstable surface or in an inclined position. When unplugging the headphones from your Walkman, make sure to hold the headphone plug. Pulling by the headphone cord itself may damage it.
  • Page 80 If you delete the sample data, you cannot restore it, and we will not supply any replacement data. Sony is not responsible for incomplete recording/downloading or damaged data due to problems with your Walkman or computer. Notes on storing lithium-ion rechargeable batteries A lithium-ion rechargeable battery is built into your Walkman.
  • Page 81 In no event will Sony be liable for any financial damage or loss of profits, including claims made by third parties, arising out of the use of the supplied software.
  • Page 82 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Operation of your Walkman with software other than that supplied is not covered by the warranty. The explanations in this manual assume that you are familiar with the basic operations of your computer. For details on the use of your computer and operating system, please refer to the respective manuals.
  • Page 83 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html For customers in Canada: English http://www.sony.ca/ElectronicsSupport/ French http://www.sony.ca/ElectronicsSupport/ For customers in Latin America: http://www.sony-latin.com/index.crp For customers in Europe: http://www.sony.eu/dna/wm/ For customers in Asia/Oceania/Middle East/Africa: English http://www.sony-asia.com/support Korean https://scs.sony.co.kr/scs/handler/ProductSupport Simplified Chinese http://service.sony.com.cn/KB/ Traditional Chinese http://service.sony.com.tw/ For customers who purchased the overseas models: http://www.sony.co.jp/overseas/support/...
  • Page 84 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Display Size/resolution 1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors Panel type TFT color display with white LED-backlight Interface Hi-Speed USB (USB 2.0 compliant) micro USB Headphone Stereo mini-jack FM radio FM Frequency range 87.5 MHz to 108.0 MHz...
  • Page 85 43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32 inches) Mass Approx. 39 g (1.4 oz) Capacity (User available capacity) NW-E393: 4 GB NW-E394: 8 GB NW-E395: 16 GB [98] How to Use Specifications...
  • Page 86 (Approx.) The approximate times are based on the case in which you transfer or record only 4 minute songs. Number NW-E393 (4 GB) MP3 128 kbps: 840 songs AAC 256 kbps: 420 songs NW-E394 (8 GB) MP3 128 kbps: 1,800 songs...
  • Page 87 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html AAC 256 kbps: 28 hr. 00 min. NW-E394 (8 GB) MP3 128 kbps: 120 hr. 00 min. AAC 256 kbps: 60 hr. 00 min. NW-E395 (16 GB) MP3 128 kbps: 246 hr. 40 min. AAC 256 kbps: 120 hr. 00 min.
  • Page 88 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Media File format: MP4 file format File extension: .mp4, .m4a, .3gp Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4) Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz...
  • Page 89 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html PC application for Windows Media Go application for Windows (recommendation) Internet connection Hard Disk Drive/Solid State Drive: 400 MB or more of available space PC application for Mac Content Transfer for Mac application for Mac (recommendation) Internet connection...
  • Page 90 Look up information on the issue on one of the customer support websites. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Note Data will not be deleted, nor will any settings be changed by restarting.
  • Page 91 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [104] Troubleshooting Troubleshooting What Can I Do to Solve a Problem? Customer support website If you have any questions or issues with your Walkman, or would like information on compatible items with the Walkman, visit one of the following websites.
  • Page 92 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html http://service.sony.com.tw/ For customers who purchased the overseas models: http://www.sony.co.jp/overseas/support/ [105] Troubleshooting Q&A Operation Your Walkman does not operate or the power does not turn on. If you transfer a lot of content such as music to your Walkman at once, it will take time to build the database on the Walkman.
  • Page 93 Walkman, or the Walkman was washed in the washing machine. If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop using the Walkman immediately and consult your nearest Sony dealer. [110] Troubleshooting Q&A Operation...
  • Page 94 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html stored on your Walkman. Connect to a computer and copy the files onto the computer. If you have already deleted content transferred to your Walkman from Media Go, transfer the content from the Walkman to Media Go again.
  • Page 95 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [113] Troubleshooting Q&A Sound There is no sound. Check that the volume level is not set to zero. Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are not connected properly.
  • Page 96 Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If this occurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearest Sony dealer for repairs. [118] Troubleshooting Q&A Sound Sound is interrupted or skips.
  • Page 97 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings of the Walkman. Following the procedures below may reduce the amount of skipping or interruptions. Set all sound quality settings to off.
  • Page 98 When the usable battery life is half the usual time even when the battery is fully charged, the battery should be replaced. Consult your nearest Sony dealer for more details on the life of the built-in battery. [122] Troubleshooting Q&A...
  • Page 99 Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over a year. Contact your nearest Sony dealer. If the usable battery life is half that when new even after sufficiently charging the battery, your battery may have deteriorated.
  • Page 100 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The computer does not recognize your Walkman. If the remaining battery power is low, charge the battery. When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer.
  • Page 101 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html You cannot install software to your computer. If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on the computer.
  • Page 102 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Your Walkman is not recognized by Media Go. Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it. The software may have failed to install correctly. Use the installer to re-install the software.
  • Page 103 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html If the software is not compatible with your Walkman, install compatible software and use the compatible software to transfer content. You may be attempting to transfer corrupted content. Delete the content that cannot be transferred from the computer, and import this content to the computer again.
  • Page 104 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html again. If the Walkman is still unable to play the content, format the built-in flash memory of the Walkman using the function of the Walkman and then transfer the content again. If you change the file names or location of the content such as music that was transferred from your computer to your Walkman, the content may not be recognized by the Walkman.
  • Page 105 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html The remaining battery power is low or the battery has run out. The content may not be supported on your Walkman. Select and play other content. [135] Troubleshooting Q&A Displaying/Playing/Deleting Content Playback progresses to the next album when repeat playback is set.
  • Page 106 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html [138] Troubleshooting Q&A Displaying/Playing/Deleting Content The content such as music is displayed repeatedly. Content is displayed repeatedly when you transfer content using 2 or more software programs, for example when you transferred content using Media Go and then transferred the same content using software other than Media Go.
  • Page 107 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Some types of characters and symbols may not be displayed correctly on your Walkman in the following cases: A language that is not supported by your Walkman is used in the text. User-defined characters or special symbols are used in the text.
  • Page 108 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Windows Explorer. You cannot delete content transferred using the Finder by using the function on the Walkman. Delete the content using the Finder. [143] Troubleshooting Q&A FM Radio You cannot hear FM radio broadcasts. The headphone cord functions as an antenna. FM broadcasts cannot be received when the headphones are not connected.
  • Page 109 Help Guide http://helpguide.sony.net/dmp/nwe390/v1/en/print.html Depending on the way you use your Walkman, the Walkman may become warm while the battery is being charged or the Walkman is performing intensive data processing. This is not a malfunction. [146] Troubleshooting Q&A Message Message list [System software update failed.] is displayed.

This manual is also suitable for:

Nw-e394Nw-e395