Page 1 Help Guide Digital Music Player NW-E393/E394/E395 ® Use this manual when you have troubles or when you need to know how to use your WALKMAN The color of Walkman sold in some countries/regions may differ from those shown above. How to Use...
Page 2 Troubleshooting Troubleshooting Q&A List of Topics How to Use Troubleshooting 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 3: Table Of Contents
Table Of Contents Help Guide NW-E393/E394/E395 ....................Getting Started ..........................Customer Registration Website ....................Customer registration website ..................Before Use ..........................Before first use ........................Walkman instruction manuals ................... How to use the operating explanations ................Enjoying Using Your Walkman ....................
Page 4 Operation Flow for Transferring Content to Your Walkman ........... Preparing content using a Windows computer ..............Preparing content using a Mac computer ................. Installing Media Go ......................... About Media Go ........................ Installing Media Go ......................Installing Content Transfer ..................... About Content Transfer ....................
Page 5 Music Settings ........................Shuffle playback ......................Repeat playback ......................Customizing sound quality settings ................Presetting your equalizer settings ................... Photos ............................Viewing Photos ........................Preparing photos ......................Viewing photos ....................... Browsing the photo screen ..................... Operations on the photo screen ..................
Page 6 Setting the sleep timer ....................Common Settings ........................Displaying your Walkman information ................Limiting the volume ......................Setting the operation sound .................... Setting the screen off timer ..................... Adjusting the screen brightness ..................Resetting to the factory settings ..................Formatting memory ......................
Page 7 You want to back up the content such as music stored on your Walkman..... You want to find the product name (model name) of your Walkman......An alarm (beep) is heard and the message [Check the volume level] is displayed.
Page 8 [Unknown] is displayed for the album name or artist name..........You cannot delete content such as music using the Walkman functions....... FM Radio ..........................You cannot hear FM radio broadcasts................There is a lot of noise in an FM radio broadcast and the sound quality is poor.
Page 9: Getting Started
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Getting Started Customer Registration Website Before Use Enjoying Using Your Walkman Parts and Controls Power/Charging Initial Settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 10: Basic Operations
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Basic Operations Home Menu/Option Menu Connecting Your Walkman to Your Computer Initializing/Updating 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 11: Transferring/Deleting Content
Transferring/Deleting Content Operation Flow for Transferring Content to Your Walkman Installing Media Go Installing Content Transfer Importing Content to the Software Transferring Content to Your Walkman Deleting Content from Your Walkman Operating with Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 12: Music
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Music Playing Music Deleting Songs Music Settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 13: Photos
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Photos Viewing Photos Photo Settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 14: Fm Radio
Help Guide How to Use Digital Music Player NW-E393/E394/E395 FM Radio Listening to FM Radio FM Radio Settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 15: Settings
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Settings Music Settings Photo Settings FM Radio Settings Sleep Timer Settings Common Settings Language Settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 16: Announcement
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Announcement Precautions Customer Support Website 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 17: Specifications
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Specifications Specifications 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 18: Troubleshooting
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Troubleshooting What Can I Do to Solve a Problem? 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 19 Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Q&A Operation Sound Power Connection to a Computer Displaying/Playing/Deleting Content FM Radio Other Message 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 20: Initial Settings
Help Guide List of Topics Digital Music Player NW-E393/E394/E395 How to Use Getting Started Customer Registration Website Customer registration website Before Use Before first use Walkman instruction manuals How to use the operating explanations Enjoying Using Your Walkman 3 steps to listening to music...
Page 21 Initializing/Updating Restarting your Walkman Resetting to the factory settings Formatting memory Updating the system software of your Walkman Displaying your Walkman information Transferring/Deleting Content Operation Flow for Transferring Content to Your Walkman Preparing content using a Windows computer Preparing content using a Mac computer Installing Media Go About Media Go Installing Media Go...
Page 22: Deleting Songs
Browsing the music playback screen Music playback operations Searching for songs Playing playlist songs Choosing an album from the cover art images Deleting Songs Deleting songs Music Settings Shuffle playback Repeat playback Customizing sound quality settings Presetting your equalizer settings Photos Viewing Photos Preparing photos...
Page 23: Language Settings
Customizing sound quality settings Presetting your equalizer settings Photo Settings Changing the photo information display setting Playing the Slide Show repeatedly FM Radio Settings Changing the FM radio scan sensitivity Setting monaural/auto for FM radio Sleep Timer Settings Setting the sleep timer Common Settings Displaying your Walkman information Limiting the volume...
Page 24: Troubleshooting
Help Guide List of Topics Digital Music Player NW-E393/E394/E395 Troubleshooting Troubleshooting What Can I Do to Solve a Problem? What can I do to solve a problem? Customer support website Q&A Operation Your Walkman does not operate or the power does not turn on.
Page 25 You cannot delete content such as music using the Walkman functions. FM Radio You cannot hear FM radio broadcasts. There is a lot of noise in an FM radio broadcast and the sound quality is poor. Other Your Walkman gets warm. Message Message list 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 26: Customer Registration Website
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Customer Registration Website Customer registration website View information on websites where you can register your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 27: Before Use
Walkman instruction manuals There are a wide variety of instruction manuals available in addition to this Help Guide. How to use the operating explanations This section explains how the operating explanations are written in this Help Guide. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 28: Enjoying Using Your Walkman
This section explains how you can start enjoying using your Walkman after purchase in three simple steps. Various ways to enjoy using your Walkman Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using the Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 29: Parts And Controls
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Parts and Controls Parts and controls This section introduces the functions of buttons, jacks, and other parts of your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 30: Power/Charging
Extending the battery life This section introduces various ways to reduce battery consumption such as frequently turning the power off and changing various settings. Notes on charging the battery This section contains various notes about charging your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 31: Initial Settings
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Initial Settings Selecting the display language This section explains how to set the language for menus and messages. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 32: Home Menu/Option Menu
How to use the option menu Display the option menu to change the settings of each function. List of icons displayed in the information area A list of the icons displayed on your Walkman is shown. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 33: Connecting Your Walkman To Your Computer
Connecting to a computer Connect your Walkman to a computer via USB to charge the Walkman or transfer data. Notes on connecting your Walkman to a computer This section contains notes on connecting your Walkman to a computer. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 34: Initializing/Updating
Updating the system software of your Walkman Add new features to your Walkman by installing the latest system software. Displaying your Walkman information Display information on your Walkman, such as the model name and system software version. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 35: Operation Flow For Transferring Content To Your Walkman
Walkman. Preparing content using a Mac computer Installing the latest version of Content Transfer, available on the Internet, enables you to transfer content to the Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 36: Installing Media Go
Media Go is software that allows you to import various content to your Windows computer, manage the content and transfer it to your Walkman. Installing Media Go Connect your Walkman to your Windows computer and install Media Go. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 37: Installing Content Transfer
About Content Transfer Content Transfer is software that allows you to transfer content managed with iTunes or the Finder to your Walkman. Installing Content Transfer Connect your Walkman to your Mac computer and install Content Transfer. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 38: Importing Content To The Software
Importing content on your Windows computer into Media Go You can organize a wide range of content such as music that you have already imported to your Windows computer using other software together using Media Go. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 39: Transferring Content To Your Walkman
Notes for transferring content such as music from your computer When transferring files and folders to your Walkman by drag-and-drop, you need to make sure that the default folder names remain unchanged and the hierarchy is correct. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 40: Deleting Content From Your Walkman
Deleting content from your Walkman using Explorer Use Windows Explorer to delete content stored on your Walkman. Deleting content from your Walkman using the Finder Use the Finder to delete content stored on your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 41: Operating With Media Go
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Operating with Media Go Deleting content imported to Media Go Use Media Go to delete content imported to Media Go. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 42: Playing Music
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Playing Music Preparing music You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman. Playing music Play music that you transferred from your computer to your Walkman.
Page 43: Deleting Songs
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Deleting Songs Deleting songs Delete songs transferred to your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 44: Music Settings
Play songs within a playback range repeatedly. Customizing sound quality settings You can use various functions to set the desired sound quality. Presetting your equalizer settings You can preset the value of the 5 band equalizer as a custom setting. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 45: Viewing Photos
You can watch series of photos stored in your Walkman using the Slide Show function. Deleting photos To delete photos from your Walkman, use the software on your computer that you used to transfer the photos. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 46: Photo Settings
Photo Settings Changing the photo information display setting You can set your Walkman to display or not display photo information while playing back photos. Playing the Slide Show repeatedly You can repeatedly play the Slide Show. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 47: Listening To Fm Radio
You can search for and automatically preset up to 30 receivable FM broadcast stations in your area. Presetting broadcast stations manually You can manually preset receivable FM broadcast stations. Deleting preset broadcast stations You can delete preset FM broadcast stations. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 48: Fm Radio Settings
You can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many unwanted broadcast stations to be received. Setting monaural/auto for FM radio You can change this setting if noise occurs during FM reception. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 49: Music Settings
Play songs within a playback range repeatedly. Customizing sound quality settings You can use various functions to set the desired sound quality. Presetting your equalizer settings You can preset the value of the 5 band equalizer as a custom setting. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 50: Photo Settings
Photo Settings Changing the photo information display setting You can set your Walkman to display or not display photo information while playing back photos. Playing the Slide Show repeatedly You can repeatedly play the Slide Show. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 51: Fm Radio Settings
You can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many unwanted broadcast stations to be received. Setting monaural/auto for FM radio You can change this setting if noise occurs during FM reception. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 52: Sleep Timer Settings
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Sleep Timer Settings Setting the sleep timer You can change the set time of the sleep timer. Your Walkman power switches off automatically at the set time. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 53: Common Settings
You can set the screen brightness to one of five levels. You can preserve battery power by setting this to a lower level. Resetting to the factory settings Reset your Walkman to the default settings. Formatting memory Initialize your Walkman by formatting the memory. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 54: Language Settings
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Language Settings Selecting the display language This section explains how to set the language for menus and messages. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 55: Precautions
Important information for using your Walkman is explained. Notes on headphones Important notes for the headphones are explained. Notes on the software Important notes for the software are explained. Maintenance of your Walkman Important notes for cleaning your Walkman are explained. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 56: Customer Support Website
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Customer Support Website Customer support website Visit the customer support website if you have any questions or issues with your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 57: Specifications
The file formats that are supported by your Walkman are explained. System requirements Details on the system requirements needed to use your Walkman (the operating system version and memory size, etc.) are shown. Contents A list of the supplied items with your Walkman is shown. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 58: What Can I Do To Solve A Problem
This section contains solutions for when your Walkman does not function as expected or if a problem occurs during operation. Customer support website Visit the customer support website if you have any questions or issues with your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 59: Operation
You want to back up the content such as music stored on your Walkman. You want to find the product name (model name) of your Walkman. An alarm (beep) is heard and the message [Check the volume level] is displayed. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 60: Sound
Volume cannot be turned up, or the volume remains low when the playback volume is turned up. Sound can only be heard from one side of the headphones. Sound is interrupted or skips. The sound effect settings do not seem to have any effect. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 61: Power
How long is the life of the built-in rechargeable battery? The rechargeable battery needs to be replaced. The battery life is short. How long is the standard battery duration? How long does it take to charge the battery? 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 62: Connection To A Computer
The progress bar on the install screen does not proceed while installing the software. Your Walkman is not recognized by Media Go. Content such as music cannot be transferred from the computer to your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 63: [Unknown] Is Displayed For The Album Name Or Artist Name
Thumbnails such as cover art are not displayed. [ □ ] is displayed in the screen. [Unknown] is displayed for the album name or artist name. You cannot delete content such as music using the Walkman functions. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 64: Fm Radio
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 FM Radio You cannot hear FM radio broadcasts. There is a lot of noise in an FM radio broadcast and the sound quality is poor. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 65: Other
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Other Your Walkman gets warm. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 66: Message
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Message Message list This section explains messages and their causes and solutions. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 67: Customer Registration Website
For customers in the USA: http://www.sony.com/walkmanreg/ For customers in Canada: English http://www.Sony.ca/Registration French http://www.Sony.ca/Enregistrement For customers in Latin America: http://www.sony-latin.com/registration For customers in Europe: www.sony.eu/mysony For customers in Asia/Oceania/Middle East/Africa: English/Korean/Traditional Chinese http://www.sony-asia.com/dmpwalkman/register/ Simplified Chinese https://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 68: Before First Use
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Before first use Thank you for purchasing this Walkman. This “Help Guide” explains how to transfer content to your Walkman, and how to use the various functions. Browse this “Help Guide” for necessary information.
Page 69: Walkman Instruction Manuals
You are currently viewing the Help Guide. This contains information such as explanations of Walkman operations and software. Important Information Contains information on trademark rights, laws, and regulations. You can read it by installing the software (supplied) on your computer. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 70: How To Use The Operating Explanations
Help Guide How to Use Digital Music Player NW-E393/E394/E395 How to use the operating explanations This Help Guide shows icons on your Walkman as follows: [Music], [Settings]. Items such as menus on the screen are shown as follows: [Album], [Play Mode].
Page 71: Steps To Listening To Music
Help Guide How to Use Digital Music Player NW-E393/E394/E395 3 steps to listening to music Be sure to charge the battery before you use your Walkman for the first time. You can transfer music while charging the battery. You can listen to your music as soon as the transfer has completed.
Page 72 Importing and transferring content from media using Media Go Transferring content using Media Go Installing Content Transfer Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Turning the power on Playing music 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 73: Various Ways To Enjoy Using Your Walkman
You can enjoy viewing photos stored on your Walkman while you are listening to music. Listening to FM radio You can enjoy listening to FM radio on your Walkman. Related Topic Viewing photos Listening to FM radio 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 74: Parts And Controls
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Parts and controls This section explains the functions of buttons, jacks, and other parts of your Walkman. 1. BACK/HOME button Press to go up one list screen level or to return to the previous menu.
Page 75 Use to attach a strap (not supplied). Related Topic Turning the power on Turning the power off Home menu How to use the Home menu How to use the option menu Using the HOLD switch Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 76: Turning The Power On
If there is no operation for an extended period, your Walkman will be turned off automatically. When you turn on the Walkman again, it will take a while before the power comes on. Related Topic Turning the power off Using the HOLD switch Setting the screen off timer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 77: Turning The Power Off
1. Press and hold the button ( [POWER OFF] appears. Hint If there is no operation for an extended period, your Walkman will be turned off automatically. Related Topic Turning the power on Setting the screen off timer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 78: Using The Hold Switch
Slide the switch ( ) in the opposite position to release the HOLD function. flashes at the top of the screen if buttons are pressed while the HOLD function is enabled. Related Topic Parts and controls 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 79: Charging The Battery
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Charging the battery Charge your Walkman by connecting it to a computer. 1. Connect your Walkman to a running computer via USB. The battery status icon shows when charging is complete.
Page 80: Extending The Battery Life
Set a shorter time for [Screen Off Timer]. Adjust the screen brightness. Set all sound quality settings to off. Related Topic Turning the power off Setting the screen off timer Adjusting the screen brightness Customizing sound quality settings Battery life 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 81: Notes On Charging The Battery
If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Please contact your nearest Sony dealer. If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond.
Page 82: Selecting The Display Language
You can select the language for menus and messages. 1. From the Home menu, select [Settings]. 2. Select [Language Settings] - desired language setting. Hint Select the display language before transferring content. Related Topic How to use the Home menu 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 83: Home Menu
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Home menu The following list shows the items in the Home menu. 1. Information area [Photos] View photos transferred to your Walkman. [Music] Listen to songs transferred to your Walkman. [Settings] Set up your Walkman and its functions.
Page 84: How To Use The Home Menu
Help Guide How to Use Digital Music Player NW-E393/E394/E395 How to use the Home menu The Home menu is the starting point for all applications such as those for searching for songs and changing settings. 1. Press and hold the button ( ) until the Home menu appears.
Page 85 ) to select the desired content (for example a desired song) and then press the button ( ) to confirm. Hint Press the button ( ) to return to the previous screen during an operation. Press and hold the button ( ) to return to the Home menu during an operation. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 86: How To Use The Option Menu
Help Guide How to Use Digital Music Player NW-E393/E394/E395 How to use the option menu Display the option menu by pressing the OPTION/POWER button. The option menu items vary depending on the function and allow you to change the settings.
Page 87 Hint To dismiss the option menu, press the button ( ) while the option menu is displayed. Related Topic Playing music 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 88: List Of Icons Displayed In The Information Area
Help Guide How to Use Digital Music Player NW-E393/E394/E395 List of icons displayed in the information area The icons vary according to the playback status, setting and screen. 1. Information area Icons in the information area Playback status (play), (pause),...
Page 89 Related Topic Music playback operations Using the HOLD switch Setting the sleep timer Playing music Limiting the volume 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 90: Connecting To A Computer
If you are prompted to make a Windows operation, click “Cancel” or “×.” Related Topic Notes on connecting your Walkman to a computer Transferring content using Media Go Transferring content using Content Transfer Charging the battery 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 91: Notes On Connecting Your Walkman To A Computer
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting those operations. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 92: Restarting Your Walkman
) with a pen or a paper clip, etc. to restart your Walkman. Note Restarting your Walkman will not delete any data or reset any settings. Related Topic Resetting to the factory settings Formatting memory Customer support website 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 93: Resetting To The Factory Settings
Your Walkman can be reset to the default settings. Resetting the Walkman will not delete content such as music. 1. From the Home menu, select [Settings]. 2. Select [Common Settings] - [Reset/Format] - [Reset All Settings] - [Yes]. Related Topic Restarting your Walkman Formatting memory 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 94: Formatting Memory
Formatting the memory erases all content data (songs, etc., including the sample data installed at the factory, and the supplied software installer). Be sure to check the data stored in the memory and export any important data to your computer before formatting. Related Topic Restarting your Walkman Resetting to the factory settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 95: Updating The System Software Of Your Walkman
3. Follow the on-screen instructions to update the system software of your Walkman. Hint To confirm the version information of your Walkman, select [Settings] - [Common Settings] - [Unit Information]. Related Topic Customer support website Connecting to a computer Displaying your Walkman information 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 96: Displaying Your Walkman Information
Displaying your Walkman information Display information such as model name and system software version. 1. From the Home menu, select [Settings]. 2. Select [Common Settings] - [Unit Information]. Related Topic Updating the system software of your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 97: Preparing Content Using A Windows Computer
Transferring iTunes content using Media Go Transferring content using Explorer Notes for transferring content such as music from your computer Deleting content from your Walkman using Media Go Deleting content from your Walkman using Explorer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 98: Preparing Content Using A Mac Computer
Related Topic About Content Transfer Installing Content Transfer Transferring content using Content Transfer Transferring content using the Finder Notes for transferring content such as music from your computer Deleting content from your Walkman using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 99: About Media Go
Media Go to transfer the content to the Walkman. Related Topic Installing Media Go Importing and transferring content from media using Media Go Transferring content using Media Go Transferring iTunes content using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 100: Installing Media Go
Note Depending on the environment, restarting your computer may be required. Follow the on-screen instructions. Related Topic About Media Go Importing and transferring content from media using Media Go Transferring content using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 101: About Content Transfer
Finder to your Walkman easily. You can transfer files, folders, and playlists to the appropriate folder of the Walkman simply by drag-and-drop. Related Topic Installing Content Transfer Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 102: Installing Content Transfer
Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content Transfer for Mac. is displayed in the Dock when the installation is completed. Click to start Content Transfer. Related Topic System requirements About Content Transfer Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 103: Importing And Transferring Content From Media Using Media Go
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Importing and transferring content from media using Media Go Use Media Go to import and transfer content such as music on your Windows computer. This section explains how to import and transfer music from CDs. Your computer must be connected to the Internet to obtain CD information such as song names and artist names automatically.
Page 104 Commercial DVDs and Blu-ray discs cannot be imported into Media Go. Related Topic Installing Media Go Transferring content using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 105: Importing Content On Your Windows Computer Into Media Go
You can also import data organized by programs such as iTunes by selecting “File” - “Add/Remove Media from Library” in Media Go. For details, refer to the help of Media Go. Related Topic Transferring content using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 106: Transferring Content Using Media Go
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Transferring content using Media Go Transfer content such as music or playlists managed with Media Go on your computer to your Walkman. Content with copyright protection cannot be transferred. 1. Connect your Walkman to a running computer via USB, and then start Media Go.
Page 107: Transferring Itunes Content Using Media Go
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Transferring iTunes content using Media Go Media Go supports transfer of data from iTunes to your Walkman. Transfer content such as music managed with iTunes on your computer to the Walkman. Content with copyright protection cannot be transferred.
Page 108: Transferring Content Using Content Transfer
2. Display the desired content on the Finder or the desired content or playlists on iTunes. 3. Drag-and-drop the content or playlists you want to transfer to Content Transfer. Content is transferred to your Walkman. Related Topic Connecting to a computer Deleting content from your Walkman using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 109: Transferring Content Using Explorer
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Transferring content using Explorer Content such as music can be directly transferred by drag-and-drop using Windows Explorer. 1. Connect your Walkman to a running computer via USB. 2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Page 110 Depending on the language setting of your Walkman, the information of the transferred content may not be displayed correctly. Related Topic Connecting to a computer Selecting the display language Notes for transferring content such as music from your computer Deleting content from your Walkman using Explorer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 111: Transferring Content Using The Finder
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Transferring content using the Finder Content such as music can be directly transferred by drag-and-drop using the Finder. 1. Connect your Walkman to a running computer via USB. 2. Select “WALKMAN” in the sidebar of the Finder.
Page 112 Selecting the display language Notes for transferring content such as music from your computer Formatting memory Deleting content from your Walkman using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 113: Notes For Transferring Content Such As Music From Your Computer
Do not rename the following default folders. MUSIC PICTURE and DCIM Otherwise, they will not be recognized by your Walkman anymore. Some songs may not be played back on your Walkman due to copyright protection. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 114: Deleting Content From Your Walkman Using Media Go
4. Select the content you want to delete. 5. Click “Edit” - “Delete.” A window to confirm the deletion of the item is displayed. 6. Click “Yes.” Related Topic Connecting to a computer Transferring content using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 115: Deleting Content From Your Walkman Using Content Transfer
4. Click the icon of the folder (such as “Music”) that contains the content you want to delete. The content list is displayed. 5. Select the content you want to delete. 6. Click “Delete.” The selected content is deleted. Related Topic Connecting to a computer Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 116: Deleting Content From Your Walkman Using Explorer
4. Select the content you want to delete. 5. Delete the content. Note Do not change folder name placed in root memory such as “MUSIC.” Related Topic Connecting to a computer Transferring content using Explorer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 117: Deleting Content From Your Walkman Using The Finder
4. Select the content you want to delete. 5. Delete the content. Note Do not change folder name placed in root memory such as “MUSIC.” Related Topic Connecting to a computer Transferring content using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 118: Deleting Content Imported To Media Go
3. Select the content you want to delete. 4. Click “Edit” - “Delete.” A “Confirm Delete” window is displayed. 5. Select a method to delete the content. 6. Click “OK.” Related Topic Deleting content from your Walkman using Media Go 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 119: Preparing Music
Importing content on your Windows computer into Media Go Transferring content using Media Go Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Notes for transferring content such as music from your computer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 120: Playing Music
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Playing music Play music transferred to your Walkman. 1. From the Home menu, select [Music]. 2. Select the desired search method and items until a song list appears, and then select the desired song.
Page 121: Browsing The Music List Screen
( ) to move to the next or previous letters. Hint The display format of the album list can be changed so that only the cover art is displayed. Related Topic Playing music 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 122: Volume Operation (Only For Countries/Areas Complying With European Directives)
If the volume is set to a level that is harmful for your ears and you turn off your Walkman, the volume is turned down to a level that is safe for your ears automatically. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 123: Browsing The Music Playback Screen
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Browsing the music playback screen The following items are displayed on the music playback screen. 1. Information area The playback status, remaining battery power, etc. are displayed. 2. Song title/Artist name 3.
Page 124 Repeat playback Shuffle playback Customizing sound quality settings Presetting your equalizer settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 125: Music Playback Operations
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Music playback operations The following operations are available on the music playback screen. To play/pause Press the button ( To fast forward or rewind Press and hold the button ( The length of the current song will be displayed in the bottom right area.
Page 126 Browsing the music list screen Shuffle playback Repeat playback Setting the screen off timer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 127: Searching For Songs
[Playlists] are created by using software like Media Go. For information on how to create a playlist, refer to the Help of your software. Related Topic Playing music How to use the option menu Music playback operations Playing playlist songs 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 128: Playing Playlist Songs
2. Select desired playlist - desired song. Note Cover art images registered to a playlist are not displayed on your Walkman. Related Topic Playing music Transferring content using Media Go Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 129: Choosing An Album From The Cover Art Images
Cover art appears only when a cover art image is registered to the album or song. Cover art in some formats may not be displayed on your Walkman. Related Topic Playing music Browsing the music playback screen 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 130: Deleting Songs
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized by your Walkman. Related Topic Deleting content from your Walkman using Media Go Deleting content from your Walkman using Content Transfer Deleting content from your Walkman using Explorer Deleting content from your Walkman using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 131: Shuffle Playback
To play all songs on your Walkman in random order, play the songs from [Music] - [All Songs]. Related Topic Playing music How to use the option menu Browsing the music playback screen Music playback operations Repeat playback List of icons displayed in the information area 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 132: Repeat Playback
To play all songs on your Walkman repeatedly, play the songs from [Music] - [All Songs]. Related Topic Playing music How to use the option menu Browsing the music playback screen Music playback operations Shuffle playback List of icons displayed in the information area 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 133: Customizing Sound Quality Settings
You can also set some sound quality items from the option menu in the music playback screen. Note The [Equalizer] setting is not applied if [Bass Boost] is turned on. Related Topic Presetting your equalizer settings How to use the option menu 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 134: Presetting Your Equalizer Settings
) to select the frequency range setting, and press the button ( ) to adjust the setting level. 3. Press the button ( ) to confirm. Related Topic How to use the option menu Customizing sound quality settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 135: Preparing Photos
Importing content on your Windows computer into Media Go Transferring content using Media Go Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Notes for transferring content such as music from your computer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 136: Viewing Photos
Playback of songs continues while searching for photos in the photo screen, photo folder or photo list screen. Note If a photo is too large or the data is corrupted, is displayed and the photo cannot be displayed. Related Topic Preparing photos Browsing the photo screen Operations on the photo screen 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 137: Browsing The Photo Screen
2. Photo file name 3. Shooting date Hint These indications disappear after a while. They will appear again with button operations. Related Topic Viewing photos List of icons displayed in the information area Operations on the photo screen 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 138: Operations On The Photo Screen
Display the previous or next photo Press the button ( Scroll through the previous or next photos Press and hold the button ( Return to the list screen Press the button ( Related Topic Viewing photos Browsing the photo screen 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 139: Browsing Photos Using The Slide Show Function
) while [All Photos] is selected and a list of folders is displayed. All photos stored in your Walkman will be played. To stop the Slide Show, press the button ( ) again. You can also repeatedly play the Slide Show. Related Topic Playing the Slide Show repeatedly 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 140: Deleting Photos
Do not delete or rename the “PICTURE” folder or DCIM folder. Otherwise, photos may not be recognized by your Walkman. Related Topic Deleting content from your Walkman using Media Go Deleting content from your Walkman using Content Transfer Deleting content from your Walkman using Explorer Deleting content from your Walkman using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 141: Changing The Photo Information Display Setting
( Off: Photo information is not displayed. It appears when you press a button ( ) but disappears automatically after 3 seconds of no user operation. Related Topic Viewing photos 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 142: Playing The Slide Show Repeatedly
Playing the Slide Show repeatedly You can repeatedly play the Slide Show. 1. From the Home menu, select [Settings]. 2. Select [Photo Settings] - [Slide Show Repeat] - desired setting. Related Topic Browsing photos using the Slide Show function 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 143: Listening To Fm Radio
To turn off FM radio, press the button ( Note The sound quality settings are not applied while listening to FM radio. Related Topic Browsing the FM radio screen FM radio operations Presetting broadcast stations automatically Presetting broadcast stations manually 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 144: Browsing The Fm Radio Screen
Browsing the FM radio screen The following items are displayed on the FM radio screen. 1. Frequency 2. Preset number Related Topic Listening to FM radio FM radio operations Presetting broadcast stations automatically Presetting broadcast stations manually 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 145: Fm Radio Operations
Help Guide How to Use Digital Music Player NW-E393/E394/E395 FM radio operations The following operations are available on the FM radio screen. You cannot listen to FM radio without connecting headphones as the cord of the headphones works as the antenna. Extend the cord as long as possible.
Page 146: Presetting Broadcast Stations Automatically
You can preset up to 30 stations. Note Using [Auto Preset] clears all saved presets. Related Topic Listening to FM radio How to use the option menu Presetting broadcast stations manually Deleting preset broadcast stations Changing the FM radio scan sensitivity 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 147: Presetting Broadcast Stations Manually
2. Display the option menu and select [Save to Preset]. Hint You can preset up to 30 stations. Related Topic Listening to FM radio How to use the option menu Presetting broadcast stations automatically Deleting preset broadcast stations 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 148: Deleting Preset Broadcast Stations
1. On the FM radio screen, select the preset number of the frequency you want to delete from preset. 2. Display the option menu and select [Delete from Preset]. Related Topic Listening to FM radio How to use the option menu Presetting broadcast stations automatically Presetting broadcast stations manually FM radio operations 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 149: Changing The Fm Radio Scan Sensitivity
In such cases, set the scan sensitivity to low. 1. On the FM radio screen, display the option menu and select [Scan Sensitivity] - desired setting. Related Topic Listening to FM radio Presetting broadcast stations automatically How to use the option menu 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 150: Setting Monaural/Auto For Fm Radio
1. In the FM radio screen, display the option menu and select [Mono/Auto] - desired setting. Related Topic Listening to FM radio FM radio operations How to use the option menu 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 151: Setting The Sleep Timer
If the power of your Walkman is turned off before the sleep timer is activated When your Walkman is connected to a computer via USB While formatting the memory of your Walkman Related Topic Presetting broadcast stations automatically Turning the power off Connecting to a computer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 152: Limiting The Volume
1. From the Home menu, select [Settings]. 2. Select [Common Settings] - [AVLS (Volume Limit)] - [On]. Related Topic Volume operation (Only for countries/areas complying with European Directives) 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 153: Setting The Operation Sound
Digital Music Player NW-E393/E394/E395 Setting the operation sound You can turn the operation sounds of your Walkman on or off. 1. From the Home menu, select [Settings]. 2. Select [Common Settings] - [Beep Settings] - desired setting. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 154: Setting The Screen Off Timer
While accessing, creating or restoring databases While scanning FM radio broadcast stations While presetting FM radio broadcast stations automatically While playing back a Slide Show The screen brightness is lowered while your Walkman is connected to a computer. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 155: Adjusting The Screen Brightness
1. From the Home menu, select [Settings]. 2. Select [Common Settings] - [Brightness] - desired setting. Hint Regardless of the brightness setting, the brightness of the screen may be low while connecting to a computer and charging. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 156: Notes On Handling Your Walkman
Do not place your Walkman in fire. Do not take apart or modify your Walkman. Doing so can result in electric shock. Consult your nearest Sony dealer or Sony Service Center for exchange of rechargeable batteries, internal checks, or repair.
Page 157 Sample data is not installed in some countries/regions. If you delete the sample data, you cannot restore it, and we will not supply any replacement data. Sony is not responsible for incomplete recording/downloading or damaged data due to problems with your Walkman or computer.
Page 158 50 % of capacity before storing is also recommended. The battery deteriorates when left in a depleted condition. Charge the battery to approximately 50 % of capacity at least once every six to twelve months to prevent deterioration. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 159: Notes On Headphones
The earbuds seal your ears. Therefore, be aware that there is a risk of damage to your ears or eardrums if strong pressure is applied to the earbuds or the earbuds are suddenly removed from your ears. After use, be sure to take the earbuds off your ears gently. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 160: Notes On The Software
Copyright laws prohibit reproducing the software or the manual accompanying it, in whole or in part, or renting the software without the permission of the copyright holder. In no event will Sony be liable for any financial damage or loss of profits, including claims made by third parties, arising out of the use of the supplied software.
Page 161: Maintenance Of Your Walkman
Walkman and headphones. Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene as doing so may damage the surface of your Walkman. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 162: Customer Support Website
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Customer support website If you have any questions or issues with your Walkman, or would like information on compatible items with the Walkman, visit one of the following websites. For customers in the USA: http://www.sony.com/walkmansupport...
Page 163: Specifications
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Specifications Display Size/resolution 1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors Panel type TFT color display with white LED-backlight Interface Hi-Speed USB (USB 2.0 compliant) micro USB Headphone...
Page 164: Operating Temperature
43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32 inches) Mass Approx. 39 g (1.4 oz) Capacity (User available capacity) NW-E393: 4 GB NW-E394: 8 GB NW-E395: 16 GB 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 165: Battery Life
Note Even if the player is turned off for an extended period, a small amount of battery power is still consumed. Battery life may vary depending on volume setting, conditions of use and ambient temperature. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 166: Maximum Recordable Number Of Songs And Time (Approx.)
Maximum recordable number of songs and time (Approx.) The approximate times are based on the case in which you transfer or record only 4 minute songs. Number NW-E393 (4 GB) MP3 128 kbps: 840 songs AAC 256 kbps: 420 songs...
Page 167: Supported Formats
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Supported formats Music (Music player) Audio Formats Media File format: MP3 (MPEG-1 Layer3) file format File extension: .mp3 Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR)) Sampling frequency (*1): 32, 44.1, 48 kHz...
Page 168 Copyright protected AAC-LC files cannot be played back. (*4) Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling frequency. (*5) Some photo files cannot be played back, depending on their file formats. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 169: System Requirements
Personally constructed computers or operating systems An environment that is an upgrade of the original manufacturer-installed operating system Multi-boot environment We do not guarantee operation for all computers even if they meet the above System Requirements. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 170: Contents
Help Guide How to Use Digital Music Player NW-E393/E394/E395 Contents List of accessories and manuals supplied with your Walkman. Walkman (1) Headphones (1) USB cable (1) Startup Guide Instruction Manual 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 171: What Can I Do To Solve A Problem
4. Check information on the issue in the help of the software having problems. 5. Look up information on the issue on one of the customer support websites. 6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Note Data will not be deleted, nor will any settings be changed by restarting.
Page 172: Your Walkman Does Not Operate Or The Power Does Not Turn On
If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paper clip, etc., to restart the Walkman. Related Topic Parts and controls Charging the battery Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 173: Your Walkman Does Not Work Properly
Your Walkman may not work properly if the USB device (e.g. computer) to which it is connected is turned on or off without disconnecting the Walkman. Restart your Walkman by pressing the RESTART button with a pen or a paper clip, etc. Related Topic Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 174: Your Walkman Power Turns Off Or On Automatically
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Your Walkman power turns off or on automatically. If a malfunction occurs, your Walkman turns off and then on again automatically. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 175: You Want Your Walkman Screen To Stay On Longer Before It Turns Off Automatically
Digital Music Player NW-E393/E394/E395 You want your Walkman screen to stay on longer before it turns off automatically. You can set the screen off timer settings in [Screen Off Timer]. Related Topic Setting the screen off timer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 176: A Drink (Water, Coffee, Etc.) Was Spilled On Your Walkman, Or The Walkman Was Washed In The Washing Machine
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine. If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop using the Walkman immediately and consult your nearest Sony dealer. Related Topic...
Page 177: You Want To Back Up The Content Such As Music Stored On Your Walkman
If you have already deleted content transferred to your Walkman from Media Go, transfer the content from the Walkman to Media Go again. Related Topic Connecting to a computer Transferring content using Media Go Transferring content using Explorer Transferring content using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 178: You Want To Find The Product Name (Model Name) Of Your Walkman
The model name is the alphabetical name starting with NW that is printed on the back of your Walkman. If the Walkman is inside a case, you need to remove it from the case to find the name. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 179: An Alarm (Beep) Is Heard And The Message [Check The Volume Level] Is Displayed
After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically. Related Topic Volume operation (Only for countries/areas complying with European Directives) 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 180: There Is No Sound
If the problem persists after performing the remedies above, use a pen or paper clip, etc., to press the RESTART button and restart your Walkman. Related Topic Parts and controls Playing music Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 181: Content Such As Music Suddenly Stops During Playback
Content such as music suddenly stops during playback. The remaining battery power is low or the battery has run out. The content may not be supported on your Walkman. Select and play other content. Related Topic Supported formats 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 182: Noise Is Generated
Deleting content from your Walkman using Media Go Deleting content from your Walkman using the Finder Deleting content from your Walkman using Explorer Transferring content using Media Go Transferring content using Explorer Transferring content using Content Transfer Transferring content using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 183: Volume Cannot Be Turned Up, Or The Volume Remains Low When The Playback Volume Is Turned Up
Volume cannot be turned up, or the volume remains low when the playback volume is turned up. If the HOLD switch is in the HOLD position, slide it to the opposite position. If the AVLS (Volume Limit) setting is activated, deactivate it. Related Topic Parts and controls Limiting the volume 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 184: Sound Can Only Be Heard From One Side Of The Headphones
Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If this occurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearest Sony dealer for repairs. 4-579-798-11(1)
Page 185: Sound Is Interrupted Or Skips
The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings of the Walkman. Following the procedures below may reduce the amount of skipping or interruptions. Set all sound quality settings to off. Related Topic Customizing sound quality settings 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 186: The Sound Effect Settings Do Not Seem To Have Any Effect
Digital Music Player NW-E393/E394/E395 The sound effect settings do not seem to have any effect. Sound effect settings are not applied in the following cases. While listening to FM radio Related Topic Listening to FM radio 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 187: You Cannot Charge Your Walkman
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again using USB. Related Topic Charging the battery System requirements Restarting your Walkman Customer support website 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 188: How Long Is The Life Of The Built-In Rechargeable Battery
When the usable battery life is half the usual time even when the battery is fully charged, the battery should be replaced. Consult your nearest Sony dealer for more details on the life of the built-in battery. Related Topic...
Page 189: The Rechargeable Battery Needs To Be Replaced
The rechargeable battery needs to be replaced. To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart the Walkman by yourself. Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries. Related Topic Customer support website...
Page 190: The Battery Life Is Short
Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over a year. Contact your nearest Sony dealer. If the usable battery life is half that when new even after sufficiently charging the battery, your battery may have deteriorated.
Page 191: How Long Is The Standard Battery Duration
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 How long is the standard battery duration? For details on the battery duration, see “Battery life.” Related Topic Battery life 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 192: How Long Does It Take To Charge The Battery
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 How long does it take to charge the battery? For details on the charging time, see “Specifications.” Related Topic Specifications 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 193: The Computer Does Not Recognize Your Walkman
If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection again. Related Topic Charging the battery Connecting to a computer Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 194: Usb. The Player Cannot Be Operated.] Remains Displayed On Your Walkman Screen
When using Windows Vista, Windows 7, Windows 8, Windows 8.1 or Windows 10, the Walkman screen remains as [Connected USB. The player cannot be operated.]. This is not a problem provided that the "Safely Remove Hardware" operation is complete. Disconnect your Walkman from the computer. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 195: You Cannot Install Software To Your Computer
Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow the instructions in the dialog box. Related Topic System requirements Installing Media Go Installing Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 196: The Progress Bar On The Install Screen Does Not Proceed While Installing The Software
The progress bar on the install screen does not proceed while installing the software. Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 197: Your Walkman Is Not Recognized By Media Go
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again via USB. Related Topic Connecting to a computer Installing Media Go Restarting your Walkman 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 198: Content Such As Music Cannot Be Transferred From The Computer To Your Walkman
Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 Content such as music cannot be transferred from the computer to your Walkman. Check that the USB connection to the computer is made properly. Use the supplied USB cable. You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on your computer.
Page 199: You Cannot Play Content Such As Music Transferred To Your Walkman
Transferring content using Explorer Transferring content using the Finder Supported formats Deleting content from your Walkman using Media Go Deleting content from your Walkman using Explorer Deleting content from your Walkman using the Finder Formatting memory 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 200: Songs Are Not Played Back In The Expected Order
If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Home menu, then display the option menu and select [Play Mode] - [Repeat]. Related Topic Shuffle playback Transferring content using Media Go Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 201: Playback Progresses To The Next Album When Repeat Playback Is Set
Playback progresses to the next album when repeat playback is set. If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Home menu, then display the option menu and select [Play Mode] - [Repeat]. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 202: Songs Are Only Played Within A Limited Range Such As Within One Album
Digital Music Player NW-E393/E394/E395 Songs are only played within a limited range such as within one album. If you want to play all the songs on your Walkman, select a song from [Music] - [All Songs]. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 203: Songs Are Not Displayed In The Order They Were Transferred In
Walkman. For details on playlists, refer to the help of the software you are using. Related Topic Transferring content using Media Go Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 204: The Content Such As Music Is Displayed Repeatedly
Media Go so that they are put together as an album, and then transfer it to your Walkman again. For details on how to edit, refer to the help of Media Go. Related Topic Transferring content using Media Go Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 205: Thumbnails Such As Cover Art Are Not Displayed
Walkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again. Related Topic Transferring content using Media Go Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 206 Replace the characters of the content that has been transferred to your Walkman using software with displayable characters in the software and transfer the content to the Walkman again. Related Topic Transferring content using Media Go Transferring content using Content Transfer 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 207 Information such as the song title, album or artist name cannot be added to WAV files due to the file specifications. Related Topic Transferring content using Media Go Transferring content using Content Transfer Supported formats 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 208 Finder. Related Topic Deleting content from your Walkman using Media Go Deleting content from your Walkman using Content Transfer Deleting content from your Walkman using Explorer Deleting content from your Walkman using the Finder 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 209 The headphone cord functions as an antenna. FM broadcasts cannot be received when the headphones are not connected. The received station may not be fully tuned in. Fully tune in to a station for the best reception. Related Topic Listening to FM radio FM radio operations 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 210 The headphone cord functions as an antenna. Extend the headphone cord as far as possible. When [Mono/Auto] is set to [Auto], the reception sensitivity is set automatically according to the reception status. Set [Mono/Auto] to [Mono]. Related Topic Setting monaural/auto for FM radio 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 211 Your Walkman gets warm. Depending on the way you use your Walkman, the Walkman may become warm while the battery is being charged or the Walkman is performing intensive data processing. This is not a malfunction. 4-579-798-11(1) Copyright 2016 Sony Corporation...
Page 212 After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically. Related Topic Updating the system software of your Walkman Volume operation (Only for countries/areas complying with European Directives) 4-579-798-11(1) Copyright 2016 Sony Corporation...

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