What To Do If; Customer Service - Siemens WP13T483BY Instruction Manual

What to do if...

Problem
The programme duration
is shortened or
lengthened while the
programme is in progress.

Customer Service

Every washing machine that leaves our factory is carefully checked to ensure that it is functioning
properly and is free of defects. If there are any questions - especially in regards to installing and
connecting the washing machine - our Customer Service is at your disposal.
If you cannot rectify the fault yourself (Troubleshooting –> page 28,29), please contact our
after-sales service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.You can find the contact details for your nearest after-sales service
here or in the after-sales service directory (depending on model).. When calling Customer Service,
please specify the product number (E-No.) and production number (FD-No.) of your appliance.
This information can be found on the identification plate.
By specifying the product number and production number of your appliance, you help us in our
attempts to prevent unnecessary travelling. You save the associated extra costs.
Further information and a selection of our products may be found on our Internet site:
http://www.siemens-home.com
- GB 0844 8928999 Calls from a BT landline will be charged at up to 3 pence per minute.
- IE 01450 2655
Rely on the professionalism of the
manufacturer. Please contact us. This
will ensure that the repair is carried out
by trained service technicians who
arrive equipped with genuine spare
parts for your appliance.
The product number (E-No.) may be
found behind the detergent dispenser.
Directions for removal may be found in
the chapter entitled CLEANING AND
CARE.
Possible cause / Remedial action
This is not a fault. The duration shown at the start of the programme
is updated according to the amount of laundry loaded. This ensures
a good washing result and optimum water and energy consumption.
The safety system for the spin cycle and the foam protection function
may lengthen the duration that is initially displayed.
A call set-up fee of up to 6 pence may apply.
29
E-Nr
FD