Problems And Solutions - Samsung SGH-200 Owner's Instructions Manual

Problems and Solutions

Before contacting the after-sales service, perform
the following simple checks. They may save you the
time and expense of an unnecessary service call.
When you switch your phone on, the following
messages appear:
C h e c k C a r d
Check that the SIM card is correctly installed.
P h o n e L o c k
The automatic locking function has been enabled. You
need to enter the unlock code before you can use the
phone.
E n t e r P I N :
You are using your phone for the first time. You must
enter the Personal Identification Number supplied with
the SIM card.
The option requiring that the PIN be entered each time
the phone is switched on was enabled. You must enter
your PIN and then disable this option if so required.
E n t e r P U K :
The PIN code was entered wrongly three times in
succession and the phone is now blocked. Enter the
PUK supplied by your network operator.
M e m o r y B l o c k e d or S I M M e m o r y B l o c k e d
You cannot store any Phone Book information or
change its status.
If you wish to access the Phone Book and Status
Control features, switch off the memory block and SIM
memory block features.
"No service" is displayed
The network connection was lost. You may be in a
weak reception area (in a tunnel or surrounded by
buildings). Move and try again.
You are trying to access an option for which you have
not taken out a subscription with your network operator.
Contact your operator for further details.
You have entered a number but it was not dialled
Have you pressed the
Are you accessing the right cellular network?
You may have set an outgoing call barring option.
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button?
Problems and Solutions
Your correspondent cannot reach you
Is your phone switched on (
one second)?
Are you accessing the right cellular network?
You may have set an incoming call barring option.
Your correspondent cannot hear you speaking
Have you switched off the microphone (M u t e appears)?
Are you holding the phone close enough to your mouth?
The microphone is located in the bottom centre of the
phone.
The phone starts beeping and "Low Battery" flashes in
the display
The battery pack is insufficiently charged. Replace the
pack and recharge it for:
•
One and a half hours for the light battery
•
Two hours for the slim battery
•
Three hours for the long battery
The audio quality of the call is poor
Check the signal strength indicator in the display ( );
the number of bars after it indicates the signal
strength from strong ( ) to weak ( ).
Try extending the antenna, moving the phone slightly or
moving closer to a window if you are in a building.
No number is dialled when you recall a memory register
Check that the numbers have been stored correctly, by
using the Memory scan feature.
Re-store them in memory, if necessary.
If the above guidelines do not enable you to solve
the problem, take a note of:
The model and serial numbers of your phone
Your warranty details
A clear description of the problem
Then contact your local dealer or SAMSUNG
after-sales service.
(cont.)
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