Contacting Technical Support - UMAX Technologies Astra 2100U Owner's Manual

Contacting Technical Support

UMAX Astra scanners are designed to be reliable, easy-to-install,
and easy-to-use. If you encounter any problems while installing
your scanner:
Check out the UMAX Web site at www.umax.com/support
E-mail UMAX with your technical support question at:
support@umax.com
Call UMAX automated interactive support 24-hours a day at
1-800-468-8629
Contact your dealer or call the UMAX support line between
6 . . – 6
A M P
NOTE: You are eligible to receive 90-days of free technical
support from the scanner purchase date. If you call after the
90-day period, you will be charged a flat fee of $19.95 per call.
All charges will be billed to your (major) credit card.
Before calling, please be sure to have the following information
ready:
The scanner model and serial number
The version number of the scanner driver (located on the front
of the CD)
The computer model you are using
The printer and model that you are using (if applicable)
The application software packages that you are using
Error codes or messages seen
A description of what you were doing at the time of the
malfunction so that the problem can be recreated
Other observations that may aid the technician in identifying
the problem and solution
. . (PST), Monday-Friday, at 510-492-5827.
M
UMAX Astra 2100U Owner's Guide
91