Denso VehicleMRI User Manual page 12

Flow Chart Troubleshooting
2. The Android device does not find the MBT Vehicle Interface.
Prerequisites:
1: Have internet connection
2: Data throttle
3: Host device (phone/tablet)
4: Host device (phone/tablet)
5. Host device (phone/tablet)
6. Host device (phone/tablet)
7: Host device (phone/tablet)
8. Host device (phone/tablet)
9. Host device (phone/tablet)
1: Unable to download the VehicleMRI application from the Google Play store
2: Unable to install the application
3: Unable to download or install the VehicleMRI application as the screen turns ON and OFF
4: Settings screen displaying "Device not found" or cannot nd devices
5: Vehicle Interface not found
6: Unable to login to the VehicleMRI application
7: When trying to login, the application closes and takes you to www.densovehiclemri.com
8: Error message: "Please verify your internet connection and try again".
9: Application does not respond or closes abruptly
DENSO Products and Services Americas, Inc.
(Wi-Fi or Data Plan).
connection setting is turned OFF.
Connection signal is 50% or
Android OS is version 5.1 or
has at least 300MB of internal storage
has at least 2GB of
Battery is fully charged.
Location permission is
Bluetooth is turned
Verify you have an active Google Play store account and can login
Verify that Prerequisites 4 through 8 are met
Verify that Prerequisite 7 is met
Verify that Prerequisite 8 is met
Verify that Prerequisite 9 is met
Verify the correct "username" and "password" are entered.
Otherwise, reset the password and follow the screen instructions
Con rm you have an active Subscription in www.densovehiclemri.com
Verify that Prerequisites 1 through 3 are met
Verify that Prerequisites 5 and 6 are met
10: Error message: Unable to upload report to the server
Verify that Prerequisite 1 is met
Try again
Still not working?
Contact DENSO Technical Support at 1-877-675-5463 and
let them know your troubleshooting results.
CONTINUED
better.
higher.
space.
RAM.
"enabled".
ON.
Page 10 VehicleMRI MBT Vehicle Interface