Denso VehicleMRI User Manual page 10

General Troubleshooting
Item Failure
Unable to download the
1 VehicleMRI application from the
Google Play store
Unable to install the application
2
Unable to install the application
3
Unable to download or install
the VehicleMRI application as the
4
screen turns ON and OFF
MAF sensor result offset
5
Vehicle Interface not found
6
Unable to login to the VehicleMRI
7
application
When trying to login, the
application closes and takes you to
8
www.densovehiclemri.com
Error message: "Please verify your
9
internet connection and try again"
VehicleMRI application does not
10
respond or closes abruptly
Error message: Unable to upload
11
report to the server
DENSO Products and Services Americas, Inc.
CONTINUED
Host Device Troubleshooting Guide
Problem Area Verification
Verify the following:
1. Device has internet connection via
WiFi or Data Plan.
Internet connection
2. The throttle connection setting is
turned OFF.
3. There is a strong communication
signal level of 50% or better.
Operating system Verify the installed Android version
incompatibility is 5.1 or higher.
Verify the host device has enough
Internal storage space
internal storage space.
Low Host device Verify that the battery is fully
battery level charged.
Verify that the location permission
Disabled location
has been "enabled" or set to
permission for the
"allowed" for the VehicleMRI
VehicleMRI app
application.
Verify the Bluetooth is turned ON in
Bluetooth disabled
the Host device.
Verify the correct "username" and
Login
"password" are entered
Inactive subscription Verify the subscription is current
Verify the following:
1. Device has internet connection to
WiFi or Data Plan.
Unable to login
2. The throttle connection setting is
turned OFF.
3. There is a strong signal level of
50% or better.
Verify that the Device has at least
Insufficient RAM
2GB of RAM
Communication Verify that the device has a stable
interruption internet access.
1. Swipe down from the top of the Android device and enable
WiFi or Data function.
2. Disabled the Data throttling function in the Data settings.
3. Move closer to the WiFi router or a strong cell phone
network location.
Go to the Settings menu, click on about (phone/tablet/etc.),
then on software version, and confirm the Android OS version
is 5.1 or higher. Otherwise, your device is not compatible.
Go to the Settings menu, click on Storage or Device
maintenance, and confirm there is at least 300MB of internal
storage space. Otherwise, free up storage space and retry the
installation.
Charge the battery if not fully changed, then try the
download or installation. Otherwise, try to download and
install the application on a known good Host device.
Note: The application will not install on a rooted device.
Go to the Settings menu and click on "Apps".
Select the VehicleMRI app and click on "Permissions".
Confirm that location permissions are "allowed".
Swipe down from the top of the Android device and confirm
the Bluetooth feature is enabled.
If you do not remember the login information, click on forgot
password and follow the instructions to reset it.
Confirm you have a valid Subscription in
www.densovehiclemri.com.
1. Swipe down from the top of the Android device and enable
WiFi or Data function.
2. Disabled the Data throttling function in the Data settings.
3. Move closer to the WiFi router or a strong cell phone
network location.
Go to the Settings menu, click on Storage or Device
maintenance, and confirm the available RAM. Otherwise,
your device is not compatible.
Swipe down from the top of the Android device and enabled
WiFi or Data function. Move closer to the WiFi router or
a strong cell phone network location and click retry to
complete the upload.
If it still fails to upload, open up a web browser on the Host
device and confirm the internet connection.
Otherwise, contact Technical Support at 1-877-675-5463 for
assistance on retrieving a report.
Page 8 VehicleMRI MBT Vehicle Interface
Resolution