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8. Troubleshooting
This chapter explains how to resolve typical problems you may encounter when using the
printer. If you have any problems with the printer, first make sure you have performed the
following tasks correctly.
If you still have problems, contact the product manufacturer's customer service or your local
dealer.
Problem
The LED Indicator is not lit.
The Brother Printer
Management Tool shows
"Head Open".
The Brother Printer
Management Tool shows
"Out of Paper".
The Brother Printer
Management Tool shows
"Paper Jam".
Memory full
( Flash / DRAM )
Poor Print Quality
Incomplete printing on the left
or right side of media.
Possible Cause
• The battery is not installed
correctly.
• The battery's metal contact
pins are dirty.
• The battery has finished.
The Media Compartment
Cover is open.
• The media roll has finished.
• The media roll is installed
incorrectly.
• The Black Mark/Gap Sensor
is not calibrated.
• Media may be jammed
inside the Print Head.
• The Gap/Black Mark Sensor
is not calibrated.
• Make sure the media size is
set correctly.
The printer's FLASH/DRAM
storage is full.
• The media is loaded
incorrectly.
• Dust or adhesive has
accumulated on the Print
Head.
• The print density is set
incorrectly.
•
The Print Head is
damaged.
The media size is set
up incorrectly.
54
Solution
• Clean the battery metal contacts.
• Reinstall the battery.
• Turn the printer on.
• Charge the battery.
[RJ-2035B/RJ-2055WB]
• Close the Media Compartment Cover.
[RJ-3035B/RJ-3055WB]
• Close the Media Compartment Cover.
• Install a new media roll.
• To install a new media roll, see
3.3 Loading the
Media.
• Calibrate the Black Mark Sensor.
[RJ-3035B/RJ-3055WB only]
• Calibrate the Gap Sensor.
• Calibrate the Gap/Black Mark Sensor.
• Set the media size correctly.
• Clean the Print Head.
Delete unused files from the
FLASH/DRAM memory from the BPM tool.
• Make sure that both the right and left
sides of the Media Compartment Cover
are fully closed.
• Clean the Print Head.
• Clean the Platen Roller.
• Adjust the print density and print speed.
• Run the printer self-test and check the
Print Head test pattern for missing dots.
• Install the correct media.
Set the correct media size.
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