Chapter 5 Troubleshooting - Tripp Lite UPS SNMPWEBCARD User Manual

SNMP Adapter User's Guide
Chapter 5
This chapter covers some common problems you may encounter during
the configuration and normal operation of the SNMPWEBCARD.
Whenever a problem is encountered:
Make sure that the SNMPWEBCARD is turned on.
Check all connections and make sure they are secure.
Refer to the following problems and implement any recommended solutions.
If, after trying the recommended steps, the problem persists, contact your dealer for technical support.
Problem The IP Address of the SNMPWEBCARD is unknown.
1
Solution 1 Remove the SNMPWEBCARD from your LAN, and use Terminal
Mode Configuration (see page 5) to view and set the IP Address.
Problem Unable to perform SNMP get operations.
2
Check the SNMP settings stored in the SNMPWEBCARD. The IP
Solution 2
Address of the PC you are using must be entered in one of the SNMP
- Manager IP Address fields, with Read or Read/Write permission.
The Community String on the PC and SNMPWEBCARD must match.
Problem Unable to perform SNMP set operations.
3
Check the SNMP settings stored in the SNMPWEBCARD. The IP
Solution 3
Address of the PC you are using must be entered in one of the SNMP
- Manager IP Address fields, with Read/Write permission. The
Community String on the PC and SNMPWEBCARD must match.
Problem Unable to receive traps at your management station.
4
Check the SNMP - Trap Receiver settings in the SNMPWEBCARD.
Solution 4
The IP Address of the PC you are using must be entered in one of the
SNMP - Trap Receiver IP Address fields. The Community String on
the PC and SNMPWEBCARD must match.
Problem Unable to use AutoDiscover to find the agent from
5 your management station.
Check the access control table in the SNMPWEBCARD. The
Solution 5
Manager IP Address needs to have write permission in the access
control table.
Problem The HTTP interface displays an error message:
6
Solution 6 This may be normal, and not an error condition. If the
previous command is not yet finished, another command cannot be
executed. You must wait until the previous command has finished.
18
Action _ _ _ _ Fail
Troubleshooting