Introduction - Ford F-150 2015 Structural Repair Training Course

Textbook
Obligations￿To￿The￿Customer￿And￿Liability
The￿collision￿repair￿industry￿has￿an
obligation￿to￿correctly￿repair￿the
customer's￿vehicle.￿Collision￿repairs￿must
be￿performed￿using:
recommended￿or￿tested
•
procedures￿from￿vehicle￿makers,
I-CAR,￿and￿other￿research￿and
testing￿organizations.
quality￿replacement￿parts￿and
•
materials.
repair￿processes￿and￿parts￿as
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written￿and￿agreed￿upon￿in￿the
repair￿order.￿If￿items￿on￿the￿repair
agreement￿are￿not￿consistent
with￿the￿repair￿order,￿it￿can￿be
considered￿fraud.
Performing￿proper￿collision￿repairs
requires￿using￿parts￿and￿procedures￿that
keep￿remaining￿warranties￿intact.
Collision￿repairs￿must￿restore:
safety.
•
structural￿integrity.
•
durability.
•
performance.
•
2015￿Ford￿F-150￿Structural￿Repair￿Training￿Course￿(FOR06)
fit.
•
finish.
•
Throughout￿the￿damage￿analysis￿and
repair￿process￿the￿repairer￿and￿insurer
must:
communicate￿with￿each￿other.
•
maintain￿constant￿communication
•
with￿the￿customer.
be￿in￿agreement￿with￿each￿other
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and￿the￿customer￿on￿how￿repairs
will￿be￿performed.
inform￿the￿customer￿of￿any
•
changes￿in￿the￿repair￿plan￿from
the￿original￿repair￿agreement,￿and
explain￿the￿changes￿and￿why￿they
have￿to￿be￿made.
To￿reduce￿liability:
make￿sure￿that￿all￿repairs￿are
•
performed￿thoroughly,￿correctly
and￿as￿listed￿in￿the￿damage￿report.
follow￿proper￿procedures.
•
have￿documentation￿of￿required
•
repairs￿with￿detailed￿record
keeping￿available￿for￿customers.

Introduction

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