Settings - Pitney Bowes Connect+ Series Operator's Manual

SendPro Online Shipping Solution

Settings

Canceling a UPS or FedEx shipping label
You can cancel the UPS and FedEx shipping label so that the postage will not be applied to your invoice
from UPS/FedEx.
You can cancel a label immediately after printing it or from the shipping label History screen.
To cancel after printing:
1. On the Carrier screen you will see a confirmation that the label has been printed.
2. Once you print the shipping label, return to the Home screen by selecting the SendPro application
tab at the top of the screen.
3. For UPS, click on the Void Label link at the top of the Carrier screen.
4. For UPS, click on the Void Label link at the top of the Home screen.
5. The Void Shipping Label dialog box displays. Read the information and certify that you will not be
using the shipping label by selecting the check box provided.
6. Click Yes to cancel the label.
To cancel the label from the History screen:
1. Select the History button on the Home screen.
2. From the History menu, choose Request a Refund.
3. This opens the History screen with the tab for Shipments selected.
4. Locate the UPS or FedEx label in the list of shipments or using the search box (refer to
search for a shipment in
5. Click the > arrow in the left of the column list, next to the shipment's date to reveal the shipment's
details. You can also open the shipment's details by clicking on the the View link in the Status
column.
6. Click on the Void Label button. Read the information and certify that you will not be using the
shipping label by selecting the check box provided.
7. Click Yes to cancel the label.
Pitney Bowes Connect+ Series Operator Guide
SendPro).
April, 2016
How to
Page 135 of 367