Pitney Bowes SV62214 Operator's Manual
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Pitney Bowes SV62214 Operator's Manual

Pitney bowes inc. digital mailing system operator guide
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DM100i / DM200L Digital Mailing Systems
Operator Guide

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Summary of Contents for Pitney Bowes SV62214

  • Page 1 DM100i / DM200L Digital Mailing Systems Operator Guide...
  • Page 2 SV62214 Rev. A 09/08 ©2008 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or me- chanically, without the express, written permission of Pitney Bowes.
  • Page 3 FCC Part 15 Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protec- tion against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications.
  • Page 4 The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed fi...
  • Page 5 This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact ad- dress is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-...
  • Page 6 Pitney Bowes Contact List Machine Identification Product Name: DM100i Digital Mailing System Model Number: P700 Product Name: DM200L Digital Mailing System Model Number: P7L1 Resources For support information: DM100i: www.pitneyworks.com/DM100/ DM200L: www.pitneyworks.com/DM200/ To order PB supplies and accessories, go to: www.pb.com and click on Supplies...
  • Page 7 This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

  • Page 8: Table Of Contents

    Selecting an Account to Track Postage ... 3-8 Using the Batch Count Feature ... 3-9 Viewing (Checking) the Batch Count ... 3-9 Printing the Batch Count ... 3-10 Clearing the Batch Count ... 3-10 ... 1-5 ™ ... 2-7 ™ SV62214 Rev. A...
  • Page 9 6 • Adding Postage/Connecting to Data Center Postage and Your Machine ... 6-1 Establishing Communications Between Your Machine and the Pitney Bowes Data Center ... 6-1 Downloads from the Data Center to Your Machine ... 6-2 Using PC Meter Connect Data Center (Preferred Method) ...
  • Page 10 Turning On Accounting ... 8-4 Turning Off Accounting ... 8-5 Turning On Account Passwords ... 8-6 Turning Off Account Passwords ... 8-7 Creating an Account ... 8-8 Editing Account Names and Passwords ... 8-9 SV62214 Rev. A Table of Contents...
  • Page 11 Removing and Cleaning the Moistener Brush ... 10-5 Removing/Cleaning the Moistener Wick and Holder ... 10-7 Replacing the Print Head ... 10-8 Running Print Tests ... 10-12 Test Print ... 10-13 Purge ... 10-14 Replacement of Print Head or Cartridge ... 10-15 SV62214 Rev. A...
  • Page 12 Accidentally Printing the Wrong Postage ...11-9 Viewing System Configuration Levels ...11-10 12 • Supplies and Options Supplies ... 12-1 Options ... 12-1 Appendix A • How to Enter Text Appendix B • Glossary Index SV62214 Rev. A Table of Contents...
  • Page 13 Table of Contents This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. SV62214 Rev. A...

  • Page 14: Introduction

    Explains how you enter text for postal codes, presets Appendix A and special characters. How to Enter Text Explains terms unique to the world of mail ing Appendix B Glossary Helps you quickly locate topics within the book Index SV62214 Rev. A...

  • Page 15: About Your Digital Mailing System

    Full report printing capability provides hard-copy records of your postage transactions • In-line moistener wets and seals envelopes (optional) • Ability to electronically download postage and software updates quickly to your machine. compliant design lowers operating costs and ® SV62214 Rev. A...

  • Page 16: Postal Requirements

    ® 120 days. This postal inspection requirement can be automati- cally met by connecting to the Pitney Bowes Data Center to check your Postage By Phone or to add postage to your meter.

  • Page 17: Sections Of The Meter Stamp

    IntelliLink™ technology gives you the ability to: Add postage funds conveniently You can add funds to your machine electronically via Pitney Bowes Postage By Phone (requires analog phone line or a Windows PC ®...

  • Page 18: About Pc Meter Connect

    About PC Meter Connect PC Meter Connect ™ chine to the Pitney Bowes Data Center via a Windows PC with an Internet connection. You can then perform postage refills and meter updates quickly and conveniently, normally much quicker than using the analog phone line option of the system.

  • Page 19: Specifications

    Up to 3,000 impressions without an envelope ad. Actual ink yields vary with usage, graphics printed and environmental conditions. Self-adhesive type, dual tape sheets (Pitney Bowes Part Numbers 612-9 and 620-9) for use on mail pieces that are too thick or too large to run through your machine.

  • Page 20: Material

    Maximum Stack Height for Mail IMPORTANT: For best results, always make sure your material conforms to these specifi cations. SV62214 Rev. A 1 • Introduction 5" x 3" (127 mm x 76 mm) 15" x 13" (381 x 330 mm) 7/8"...

  • Page 21: Important Safety Notes

    The cab i net encloses hazardous parts. If you should drop or other- wise dam age the unit, call Pitney Bowes. • Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times.

  • Page 22: Important Telephone Safety Instructions

    To prevent overheating, do not cover the vent open ings. • Use only Pitney Bowes approved ink, tape strips, and cleaners. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please con tact your local Pitney Bowes representative.
  • Page 23 1 • Introduction This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 1-10 SV62214 Rev. A...

  • Page 24: Getting To Know Your System

    2 • Getting to Know Your System This page was put in as a placeholder only. This allows pages 2-2 and 2-3, and 2-4 and 2-5, to be viewed or printed side-by-side for easier use. SV62214 Rev. A...

  • Page 25: Parts Of The Machine

    2 • Getting to Know Your System Parts of the Machine DM100i DM200L SV62214 Rev. A...

  • Page 26: Parts Of The Machine

    Feed Deck Moistener (optional) Storage Drawer (DM200L only) SV62214 Rev. A Description Allows you to enter and set up information on your machine (see next page for details) Opens up to allow replacement of the ink car- tridge (see Chapter 10, Maintenance)

  • Page 27: Control Panel

    “Yes” or "No" to a prompt (the Yes key also functions as the Enter key for data entry) Allows you to type in numbers and letters for account names, postage values, and other in- formation (see Appendix A, How to Enter Text) SV62214 Rev. A...
  • Page 28 Yes/Enter key to confi rm the entry. For example, if you entered an account name on one screen and then immediately pressed another Feature key, the account name will not be recorded by the system. SV62214 Rev. A Description Allows you quick access to the key features on the system:...

  • Page 29: Connections On Back Of Machine

    PC that is connected to the Internet so you can download postage and software updates quickly to your machine (see PC Meter Connect section on next page). Connects to AC power cord (supplied) Back of Machine ™ SV62214 Rev. A...

  • Page 30: Pc Meter Connect

    PC Meter Connect desktop icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Con- nect. A PC Meter Connect Several messages display from PC Meter Connect •...
  • Page 31 PC Meter Connect If you right-click on PC Meter Connect can access several options for the PC Meter Connect Option Description Connects you to a Pitney Bowes website for the latest Update PC Meter version of the PC Meter Connect Connect ™...

  • Page 32: Running Mail

    – the total number of mail pieces run through the Total Pieces meter that had postage applied 3. Press Clear (back arrow key) or Home to return to Home screen. Page ≡0.00≡ Page Down $17.06 (lit key indicates more menu choices) SV62214 Rev. A...

  • Page 33: Applying Postage

    Zone number (0-8) and select "This is a Zone" or key in the 5-digit ZIP code and select "This is a ZIP Code". classes and services that require ® SV62214 Rev. A...

  • Page 34: Keying In The Postage Directly

    4. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the meter stamp and ejects the envelope/tape sheet Registration Wall SV62214 Rev. A ≡0.42≡ 3 • Running Mail...

  • Page 35: Entering Weight Manually

    9. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the me- ter stamp and ejects the envelope/ tape sheet. SV62214 Rev. A...

  • Page 36: Using The Weighing Platform (Scale)

    7. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the me- ter stamp and ejects the envelope/ tape sheet. SV62214 Rev. A 3 • Running Mail...

  • Page 37: Using Differential Weighing

    Remove one mailpiece TOTAL: xlb. x.xoz 8. A ready to print postage screen displays, which includes the rating class you've chosen and piece weight of the item removed. mmm dd yy ◄ACCT: Name ◄CLASS: xxxxxxx ◄PIECE: xlb x.xoz ≡0.00≡ SV62214 Rev. A...
  • Page 38 The Home screen displays. Continue – select this option if you want to continue rating more items with the same rate. A "Place mail on scale" screen dis- plays. Follow Steps 7-11 above to continue. SV62214 Rev. A 3 • Running Mail...

  • Page 39: Selecting An Account To Track Postage

    Key in the 4-digit password if necessary. 5. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen). mmm dd yy ◄ACCT: Sales ◄CLASS: None ◄SCALE: 0lb 0.0oz ≡0.00≡ SV62214 Rev. A...

  • Page 40: Using The Batch Count Feature

    – the amount of postage applied since the last time Batch Value the batch value was cleared 4. Press Clear (back arrow key) or press Home to return to the Home screen. SV62214 Rev. A $222.00 $11.65 3 • Running Mail...

  • Page 41: Printing The Batch Count

    4. Press Home to return to the Home screen. 3-10 $464 . 270 $000 . 000 Batch Count: Batch Value: PBP Serial No.: 0011969 JAN 07 08 9 : 55 P $464 . 270 SV62214 Rev. A...

  • Page 42: Printing Options

    Envelope Ad Optional Printing Page Page Down Page Page Down Inscription* Meter Serial Number Datamatrix Barcode Required Printing *required only for certain classes of mail (lit key indicates more menu choices) Postage Value Applied ZIP Code Date Origination SV62214 Rev. A...

  • Page 43: Printing A $0.00 Meter Stamp

    “Add x days (1-30)”. 4. Select “Continue”. The new date now shows in the Home screen. 5. To set the date on your mail back to the current date, press Options and select “Set to todays date”. SV62214 Rev. A...

  • Page 44: Bypass All Printing And Seal The Envelope Only

    4. Slide the envelope to the right until the sys tem takes hold of it. The system seals and ejects the piece. 5. Select “Exit Seal Only” when finished to return to the Home screen. SV62214 Rev. A 4 • Printing Options...

  • Page 45: Omitting/Restoring Day Or Date On The Meter Stamp

    ◄SCALE: 0lb 0.0oz If you want to restore the day or date, do Steps 1 NOTE: and 2 above, but select "Restore the day" or "Restore the date which will now display in Step 3. ≡0.00≡ ≡0.00≡ SV62214 Rev. A...

  • Page 46: Adding/Removing A Postal Inscription To Meter Stamp

    Downloading a Postal Inscription into Your Machine Your system comes pre-loaded with certain postal inscriptions. If you want another postal inscription, contact Pitney Bowes (see page v). In- scriptions can be purchased and downloaded directly into your meter. Your inscription must be purchased and the machine must be NOTE: connected to Pitney Bowes Data Center for this download procedure.

  • Page 47: Adding/Removing An Envelope Ad To The Meter Stamp

    1. From Home screen, press Page Down to second screen and select "AD.” 2. Select “Install an Ad”. 3. Select "Connect now". The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

  • Page 48: Printing The Date And Time Only (No Meter Stamp)

    Make sure you orient the NOTE: mail piece so the date and time prints on a blank section of the mail piece. 4. Select “Exit Date and Time” when finished to return to the Home screen. SV62214 Rev. A 4 • Printing Options...

  • Page 49: Printing Ad, Date, And Time Only (No Meter Stamp)

    Make sure you orient the NOTE: mail piece so the date and time prints on a blank section of the mail piece. 5. Select “Exit Ad Date & Time” when finished to return to the Home screen. SV62214 Rev. A...

  • Page 50: Adjusting Horizontal Print Position Of Meter Stamp

    ◄Omit day/date/other ◄Horiz. print pos. 3. Key in the print distance from the right edge of the envelope to the meter stamp (from 3-24 mm). 4. Press Yes/Enter to return to the Print Menu. SV62214 Rev. A 4 • Printing Options...
  • Page 51 4 • Printing Options This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 4-10 SV62214 Rev. A...

  • Page 52: Normal And Custom Presets

    United States Postal Services (USPS ) issues ® a rate change. Your new Pitney Bowes rates software will take care of all of this automatically, behind the scenes. If you define your Normal Preset to be just a value (e.g. $0.42) but no class, however, your machine has no way of updating this value when new rates become effective.

  • Page 53: Normal Preset

    7, System Options) to help pre vent you from ac ci den tal ly print ing an incorrect post age val ue. • When a rate change become effective, always check the post- age values assigned to all presets to make sure that they com- ply with the new rates. SV62214 Rev. A...

  • Page 54: Viewing (And Selecting) The Normal Preset

    A. If you want to use the Normal Preset as is, select "Select this preset". You return to the Home screen with the Normal Preset chosen (using the values just shown). B. Select "Continue" to return to the View a Preset screen. SV62214 Rev. A 5 • Normal and Custom Presets $0.00 None...

  • Page 55: Defining New Values For The Normal Preset

    5. Select "Continue" at the last screen to return to the first screen in step 4, and save the current values as the Normal preset, or press Home to return to the Home screen to establish the proper settings (see step 1). $0.42 1st Cl Ltr None None Key In SV62214 Rev. A...

  • Page 56: Custom Presets

    ◄3 Preset 3 Priority 3. Press Page Down to see additional choices (if available). 4. Select the preset you want to use. You return to the Home screen with the preset values chosen. SV62214 Rev. A 5 • Normal and Custom Presets...

  • Page 57: Defining A New Custom Preset

    Current Values ◄Continue 5. Select "Continue" at the last screen to return to the correct values prompt in Step 4, or press Home to return to the Home screen. $0.42 1st Cl Ltr None None Key In SV62214 Rev. A...

  • Page 58: Viewing (And Selecting) A Custom Preset

    You return to the Home screen with this Custom Preset chosen (using the values just shown). B. Select "Continue" to return to the View a Preset screen. SV62214 Rev. A 5 • Normal and Custom Presets $0.42 None...

  • Page 59: Editing A Custom Preset Name

    4. At the prompt to clear the Preset, press Yes/Enter. The preset is deleted. 5. The system confirms that the preset has been deleted. Select "Continue". You return to the Custom Preset menu. 6. Press Home to return to the Home screen. SV62214 Rev. A...

  • Page 60: Adding Postage/Connecting To Data Center

    Postage By Phone ter payment account (send in a check, direct withdrawal, establish credit, etc.). See the Pitney Bowes Contact List on page v to call for further information. Establishing Communications Between Your Machine...

  • Page 61: Downloads From The Data Center To Your Machine

    6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of soft- ware/postal update or download is available, a message stating so displays.
  • Page 62 Postal/ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Cen ter does not match the Postal/ZIP Code of your system, the code will be down load ed into your system.
  • Page 63 – the date and time this report was printed Printed Version Effective C .01 DEC 06 07 F .02 MAY 12 08 SEP 10 08 11:59A . If new rates are avail- ® Meter No.: 3231234 Page 1 of 1 Printed: SEP 10 08 12:05P SV62214 Rev. A...

  • Page 64: Using Pc Meter Connect

    PC Meter Connect desktop icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Con- nect. A PC Meter Connect Several messages display from PC Meter Connect icon in the system tray: •...

  • Page 65: Using Analog Phone Line To Establish Communications With The Data Center (Alternate Method)

    Data Center (Alternate Method) If you do not have a Windows PC available with Internet access, you may establish communications to the Pitney Bowes Data Center using an analog phone line. The following are usually analog phone lines: •...

  • Page 66: Checking Funds (Postage) Availability In Machine

    – the total of all postage ever used in the meter Used – the total number of mail pieces run through the Total Pieces meter that had postage applied 3. Press Clear (back arrow key) or Home to return to Home screen. SV62214 Rev. A $17.06...

  • Page 67: Checking Your Postage By Phone® Account Balance

    Checking Your Postage By Phone® Account Balance You can check your Postage By Phone® ac count balance at any time, as long as your system is connected to Pitney Bowes Data Center. The Postage By Phone® ac count balance represents the NOTE: funds in your account, not the amount in your meter.

  • Page 68: Adding Postage

    The amount shown in the "Add $xx" selection line NOTE 2: represents the amount of postage you added the last time. 3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.
  • Page 69 Additional Funds Available your Postage By Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase Power, etc.) – your Postage By Phone® ac count number Account No.

  • Page 70: Printing A Funds (Postage) Report

    – the amount of postage applied since the last time Batch Value the batch value was cleared – serial number of this meter (normally meter number) PBP Serial No. SV62214 Rev. A $464 . 270 $000 . 000 Batch Count: Batch Value: PBP Serial No.: 0011969...

  • Page 71: Downloading Files Or Updating System

    DATA CENTER ◄Uploads & Downloads ◄Phone Parameters ◄Distributor Values 5. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process. 6-12 SV62214 Rev. A...

  • Page 72: System Options System Options

    Scale settings, which is accessed by the Scale selection key at the Home screen. OPTIONS ◄Advance the date ◄Set to todays date ◄Adjust the Contrast OPTIONS ◄Turn items ON/OFF ◄Time and Timeouts ◄Postage Values OPTIONS ◄LockCode/Passwords ◄Connect-Data Center ◄Advanced Features SV62214 Rev. A...
  • Page 73 The advanced options are accessed by pressing Options and se- lecting "Advanced Features", which displays a menu of options as shown below. ADVANCED FEATURES ◄Manage Conf Records ◄Maintenance mode ◄Intra BMC ZIPS ADVANCED FEATURES ◄Change Language ◄Meter Withdrawal ◄Run Install Mode SV62214 Rev. A...

  • Page 74: Setting The Machine To Today's Date

    3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary. ADJUST CONTRAST ◄Increase Contrast ◄Decrease Contrast █ █ █ █ █ █ 4. Press Clear (back arrow key) or Yes/Enter to return to the Op- tions menu. SV62214 Rev. A 7 • System Options...

  • Page 75: Turning Features On And Off

    1 and 200, and press Yes/Enter. - this turns on or off the requirement - this turns on or off the auto-rating feature, - this allows you to customize prompts for Confirmation Services records ® Confirmation Ser- ® SV62214 Rev. A...

  • Page 76: Setting The Date, Time, And Timeouts

    6. Select "OK". The display returns to Time and Timeouts menu. 7. Press Clear (back arrow key) to return to Options Menu. SV62214 Rev. A 7 • System Options - this turns on or off the prompt for a...
  • Page 77 7. Select "Continue". The display returns to Time and Timeouts menu. 8. Press Clear (back arrow key) to return to Options menu. If you want to turn the date advance feature off, set the NOTE: advance time to 12:00 AM. SV62214 Rev. A...
  • Page 78 Daylight Saving Time. Your selected setting is saved and the display returns to the Time and Timeouts menu. 7. Press Clear (back arrow key) to return to Options menu. SV62214 Rev. A 7 • System Options 5:52 PM...

  • Page 79: Setting Postage Values (Funds Warnings)

    2. Press Page Down. 3. Select "Postage Values". 4. Select "Low funds amount". 5. Key in the amount you want (in whole dollars only). Select "OK". 6. Press Clear (back arrow key) to return to Options menu. SV62214 Rev. A...

  • Page 80: Changing The Lock Codes And Passwords

    (4 digits) and select "Continue". Re-enter the new lock code again to confirm and select "Continue". At the "Meter Lock Code has been enabled" message, select "Con- tinue". 6. Press Clear (back arrow key) to return to Options menu. SV62214 Rev. A 7 • System Options...
  • Page 81 (4 digits) and select "Continue". Re-enter the new password again to confirm and select "Continue". At the "Supervisor Password has been enabled" message, select "Continue". 6. Press Clear (back arrow key) to return to Options menu. 7-10 SV62214 Rev. A...

  • Page 82: Setting Scale Options

    1. At the Home screen, press the selection key next to SCALE: line. 2. Select "Zero the scale". 3. The scale will zero out the weight and you return to the Home screen. SV62214 Rev. A 7 • System Options ≡0.00≡ 7-11...
  • Page 83 2. Select "View metric weight". 3. The current weight displays in grams. Current weight is: ◄Continue 4. Select "Continue" to return to the Home screen. 7-12 Scale Turned Off Screen ≡0.00≡ Dec 23 08 ◄ACCT: Sales ◄CLASS: None ◄SCALE: OFF ≡0.00≡ SV62214 Rev. A...

  • Page 84: Setting Weight Change Options

    ZIP or retain ZIP when weight changes. The current condition is listed at the bottom of the screen. WHEN WEIGHT CHANGES ◄Change ZIP ◄Retain ZIP (Currently Change) 4. Press Clear (back arrow key) to return to the Home screen. SV62214 Rev. A 7 • System Options 7-13...

  • Page 85: Setting Class Change Options

    4. Select either change ZIP or retain ZIP when class changes. The current condition is listed at the bottom of the screen. WHEN CLASS CHANGES ◄Change ZIP ◄Retain ZIP (Currently Change) 5. Press Clear (back arrow key) to return to the Home screen. 7-14 SV62214 Rev. A...

  • Page 86: Connecting To Data Center

    Pitney Bowes representative. Uploads and Downloads Use this feature to connect to the Pitney Bowes Data Center for software downloads, new updates, etc. See Chapter 6, Adding Post- age/Connecting to Data Center for information on when to use this feature.
  • Page 87 This menu option allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.) when using an ana- log phone line to connect to the Pitney Bowes Data Center. PHONE PARAMETERS ◄Tone/Pulse ◄Dialing Prefi...
  • Page 88 Change Modem Parameters Use this if you need to change the modem settings used NOTE: to dial into the Pitney Bowes Data Center but only if you are di- rected to by a Pitney Bowes representative 1. Press Options. 2. Press Page Down twice.
  • Page 89 (affects both analog line and PC internet connections to Data Center) This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page.
  • Page 90 (DNS). The domain name server con verts your system name to its IP address. Secondary DNS Server This is the internet address of the Pitney Bowes sec ond ary domain name server (DNS). Distributor URL The Universal Resource Locator (URL) of the web page to which your system connects.

  • Page 91: Advanced Options

    Meter Withdrawal (for withdrawing postage funds from your sys- tem and for taking your system out of service) • Run Install Mode ADVANCED FEATURES ◄Manage Conf Records ◄Maintenance mode ◄Intra BMC ZIPS ADVANCED FEATURES ◄Change Language ◄Meter Withdrawal ◄Run Install Mode 7-20 SV62214 Rev. A...

  • Page 92: Intra Bmc Zips

    NOTE: system recognizes a destination ZIP Code that falls within an In- tra-BMC zone that you’ve established, it will use the discounted Intra-BMC rate instead of the normal parcel rate. SV62214 Rev. A 7 • System Options , you ®...

  • Page 93: Change Language

    Postage By Phone® Account. Normally this is done if you are no longer going to use the machine. Contact Pitney Bowes fi rst before withdrawing funds. NOTE 1: Machine must be connected to the Pitney Bowes Data NOTE 2: Center. 1. Press Options.
  • Page 94 ◄Transfer all funds from meter to PBP account 7. The system dials into the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process. 8. The Transfer Successful screen displays. Select "Continue".

  • Page 95: Run Install Mode

    Simply follow the screen prompts until you reach the “Installation Successful” screen. Select "OK" and you will be returned to the main screen with your new values active. 7-24 SV62214 Rev. A...

  • Page 96: Departmental Accounting

    Each Accounts menu option is discussed in this chapter. ACCOUNTS ◄Select an account ◄Create an account ◄Delete an account ACCOUNTS ◄Edit an account ◄Display acct totals ◄Clear an account ACCOUNTS ◄Clear all accounts ◄Turn accounting OFF ◄Acct Passwords ≡0.00≡ SV62214 Rev. A...

  • Page 97: Activating Accounting And Setting Up Your Accounts

    From Home screen, press the selection key next to ACCT: line to display the Accounts menu. Press Page Down twice and select "Acct Passwords". Select "Turn Passwords ON". You return back to the Accounts menu. SV62214 Rev. A...
  • Page 98 Account Totals Clear Accounts Allows you to clear the postage totals on accounts Delete Accounts SV62214 Rev. A 8 • Departmental Accounting Description/Procedure Sets up your account name (and password if de- sired). See Creating an Account later in this chap- ter for procedure.

  • Page 99: Turning On Accounting

    (Use keypad) ◄0 None ◄2 Sales A. You may either key in the first digit of the account number if you know it and press Yes/Enter, OR B. Use the appropriate selection key next to the display. SV62214 Rev. A...

  • Page 100: Turning Off Accounting

    ACCOUNTS ◄Clear all accounts ◄Turn accounting OFF ◄Acct Passwords 3. You return to the Home screen with no account displayed (see example below). Dec 23 08 ◄CLASS: None ◄SCALE: 0lb 0.0oz SV62214 Rev. A 8 • Departmental Accounting ≡0.00≡ ≡0.00≡...

  • Page 101: Turning On Account Passwords

    6. Key in the 4-digit password for that account. 7. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen). Dec 23 08 ◄ACCT: Sales ◄CLASS: None ◄SCALE: 0lb 0.0oz ≡0.00≡ SV62214 Rev. A...

  • Page 102: Turning Off Account Passwords

    4. You are prompted to enter the Supervisor password. Key in the 4-digit password. You return back to the Accounts menu. 5. Press Clear (back arrow key) or Home to return to the Home screen. SV62214 Rev. A 8 • Departmental Accounting...

  • Page 103: Creating An Account

    A. Press Yes/Enter and go back to Step 3 to enter another ac- count OR B. Press No to continue. You return to the Accounts menu. 5. Press Clear (back arrow key) or Home to return to the Home screen. SV62214 Rev. A...

  • Page 104: Editing Account Names And Passwords

    C. You are prompted if you want to change the account pass- word also. If you select "Yes", continue with Step B from Edit Account Password Option on the next page; otherwise, you return to the "Edit an Account" screen. SV62214 Rev. A 8 • Departmental Accounting...
  • Page 105 C. Select "Continue" when done. D. At the confirmation password prompt, re-enter the new pass- word. E. Select "Set". You return to the "Edit an Account" screen. 5. Press Clear (back arrow key) twice to return to the Options menu. 8-10 SV62214 Rev. A...

  • Page 106: Selecting An Account

    5. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen). Dec 23 08 ◄ACCT: Sales ◄CLASS: None ◄SCALE: 0lb 0.0oz SV62214 Rev. A 8 • Departmental Accounting ≡0.00≡ 8-11...

  • Page 107: Displaying Account Totals

    C. Follow the prompts to exit this screen if you are finished. 6. You return back to the Accounts menu. Press Clear (back arrow key) or Home to return to the Home screen. 8-12 $0.00 SV62214 Rev. A...

  • Page 108: Printing A Single Account Report

    NOTE: insert another envelope/tape sheet. 5. Press Clear (back arrow key) to return to Report type menu or press Home to return to the Home screen. Account No. SV62214 Rev. A 8 • Departmental Accounting 001 . 480 Pieces Postage 001 .

  • Page 109: Clearing An Account

    4. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). The account is cleared and you return back to the Accounts menu. 5. Press Clear (back arrow key) or Home to return to the Home screen. 8-14 SV62214 Rev. A...

  • Page 110: Clearing All Accounts

    3. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). All the accounts are cleared and you return back to the Accounts menu. 4. Press Clear (back arrow key) or Home to return to the Home screen. SV62214 Rev. A 8 • Departmental Accounting 8-15...

  • Page 111: Deleting An Account

    4. At the confirmation prompt to delete the account selected, press Yes/Enter to delete (or No if you change your mind). 5. In either case, you return to the Accounts menu screen. Press Clear (back arrow key) or Home to return to the Home screen. 8-16 SV62214 Rev. A...

  • Page 112: Reports

    The number of reports may vary, depending on the NOTE: options installed on your machine. Printable ◄Add Postage Report ◄Single Accounts Rpt. ◄Multi Acct summary Printable ◄Register Report ◄Confi guration Rpt. ◄Error Report Printable ◄Special Services ◄Rates Summary Rpt. 9 • Reports SV62214 Rev. A...
  • Page 113 – serial number of this meter (normally meter PBP Serial No. number) $464 . 270 $000 . 000 Batch Count: Batch Value: PBP Serial No.: 0011969 J AN 0 7 08 9:5 5P $464 . 270 SV62214 Rev. A...
  • Page 114 Account No. – serial number of this meter (normally meter number) Meter No. – the date the report was printed Printed SV62214 Rev. A Time Refill Amount 8 : 32A $ 0 2 5 . 0 0 0 8 : 15A $ 2 7 5 .

  • Page 115: Single Accounts Report (Departmental Accounting)

    Home to return to the Home screen. Account No. 001 . 480 Pieces Postage 001 . 480 001 . 480 0000011969 JAN 28 08 11 : 01A 0000011969 JAN 15 08 11 : 04A page 1 of 1 SV62214 Rev. A...

  • Page 116: Special Services Report

    Postage – the delivery ZIP code of the mail piece – the date this USPS Uploaded was uploaded to the Pitney Bowes (and later) USPS – the date and time this report was printed Printed SV62214 Rev. A Confirmation Services ®...

  • Page 117: Rates Summary Report

    – indicates if the rate is active ("Yes" or No") Active – the serial number of this meter Meter No. Version Effective B.01 JAN 13 08 B.04 JAN 13 08 Active Meter No.: 2699901 JAN 28 08 9 : 25A page 1 of 1 SV62214 Rev. A...

  • Page 118: Configuration Report

    This report lists configuration information about your machine and Postage By Phone® account. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Repre- sentative requests that you print it out. 1. Press Reports.

  • Page 119: Error Report

    This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access un- less your Pitney Bowes Customer Service Representative requests that you print it out. 1. Press Reports.

  • Page 120: 10 • Maintenance

    If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose. At the Home screen, simply press Zero, then Yes/Enter, and slide an envelope (or tape sheet) through the machine. 10-1 SV62214 Rev. A...

  • Page 121: Replacing The Ink Cartridge

    The message "Moving ink tank to replacement position" displays. 4. Flip open the ink cartridge guard. 5. Lift up and remove old ink cartridge and discard. 10-2 Ink Cartridge Guard SV62214 Rev. A...
  • Page 122 8. Return the guard to the closed position and click to secure. 9. Close the cover. The system automatically starts an ink initialization process and in a few moments returns you to the Home screen. SV62214 Rev. A 10 • Maintenance Groove...

  • Page 123: Filling The Moistener

    3. If the tank was emp ty, al low 30 min utes for the moist en er brush and wick to get com plete ly wet. IMPORTANT: Do not overfi ll the moistener tank. 10-4 Fill Here Check Level Here to bring the sealant level up to the bottom ® SV62214 Rev. A...

  • Page 124: Maintaining The Moistener

    Removing and Cleaning the Moistener Brush 1. Push down on the blue re lease lever on the moistener. 2. Pull the moistener straight out to the left. SV62214 Rev. A Brush Holder Release Lever 10 • Maintenance...
  • Page 125 8. Reinstall the moistener. Push down on the blue re lease lever on the moistener. 9. Slide the moistener back onto the machine. You should hear a click as it engages. 10-6 Brush Release Lever Brush Holder SV62214 Rev. A...

  • Page 126: Removing/Cleaning The Moistener Wick And Holder

    5. Reinstall the moistener. Push down on the blue re lease lever on the moistener. 6. Slide the moistener back onto the machine. You should hear a click as it engages. SV62214 Rev. A 10 • Maintenance Holder Wick Release...

  • Page 127: Replacing The Print Head

    The message "Moving ink tank to replacement position" displays. 4. Flip open the ink cartridge guard. 5. Lift up and remove ink cartridge. 10-8 Ink Cartridge Guard SV62214 Rev. A...
  • Page 128 7. While squeezing, lift and tilt the print head to the right toward the space for the ink cartridge. The print head should come up out of the machine. 8. Remove the print head from packaging. SV62214 Rev. A 10 • Maintenance 10-9...
  • Page 129 12. Otherwise, if you are putting in a new ink cartridge, remove the new ink cartridge from the bag. The tape should pull off (remove if necessary). 10-10 Black Cap Flush Against Wall Tabs SV62214 Rev. A...
  • Page 130 13. Return the guard to the closed position and click to secure. 14. Close the cover. The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen. SV62214 Rev. A 10 • Maintenance Groove...

  • Page 131: Running Print Tests

    ADVANCED FEATURES ◄Manage Conf Records ◄Maintenance mode ◄Intra BMC ZIPS Once you are in Maintenance menu, select "Printer maintenance". MAINTENANCE ◄Printer maintenance ◄View system Info The PM Maintenance menu displays. PM MAINTENANCE ◄Test Print ◄Purge ◄Replacement 10-12 SV62214 Rev. A...

  • Page 132: Test Print

    When finished, you return to the PM Maintenance menu. 9. Press Home or Clear (back arrow key) 4 times to return to the Home screen. SV62214 Rev. A 10 • Maintenance Good Test Print (No Missing Lines)

  • Page 133: Purge

    ◄Purge C 8. The system executes a purge. This may take a few moments. When finished, you return to the Purge screen. 9. Press Clear (back arrow key) 5 times to return to the Home screen. 10-14 SV62214 Rev. A...

  • Page 134: Replacement Of Print Head Or Cartridge

    9. After the cover is opened and the print head moves into replace- ment position, you are prompted to replace the print head/ink tank. 10. After replacing the print head and closing the cover, the machine resets and you return to the Home screen. SV62214 Rev. A 10 • Maintenance 10-15...
  • Page 135 10 • Maintenance This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. 10-16 SV62214 Rev. A...

  • Page 136: 11 • Troubleshooting

    There may be times when you need help to solve a prob lem, or you may want more in for ma tion about how your mail ing system works. Pitney Bowes pro vides sev er al in for ma tion resources. See page v for our web and phone support information.

  • Page 137: Display Problems (Display Hard To Read)

    Make sure your envelopes meet our published spec i fi c- a tions. See Chapter 1, Introduction. • Feed envelopes correctly. See the instructions in Chapter 3, Running Mail. Don't try to feed oversize envelopes through the machine. Use tape strips instead. 11-2 SV62214 Rev. A...

  • Page 138: Printing Problems

    5. Select "Printer maintenance". 6. Select "Purge". 7. You have a choice of four purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise. PURGE ◄Purge A ◄Purge B ◄Purge C...

  • Page 139: Moistening Problems (Envelopes Don't Seal)

    Chapter 10, Maintenance. Remove the moistener brush. Clean it in plain water and rinse thoroughly (see Chapter 10, Maintenance) Replace the moistener brush (see Chapter 10, Maintenance) SV62214 Rev. A...

  • Page 140: Problems Connecting To The Data Center Via Analog Line

    Incorrect setup of system options SV62214 Rev. A 11 • Troubleshooting Solution • Make sure you've connected your meter to a dedi- cated an a log phone line (the same type you con- nect your home phone to).

  • Page 141: Problems Connecting To The Data Center Via The Pc

    Address Assignment (see screen below) and click OK. Internet Settings Screen in PC Meter Connect 11-6 tray icon and select "Inter- ™ Right Click on Tray Icon software to use the ™ Use Internet Explorer proxy settings Software ™ continued-> SV62214 Rev. A...
  • Page 142 Click "Manual proxy settings", and enter the proxy settings and proxy authentication (if used) provided by your IT administrator (see screen below). Click OK. Internet Settings Screen in PC Meter Connect SV62214 Rev. A 11 • Troubleshooting Use "Manual proxy settings" (and "Proxy Authentication", if...

  • Page 143: Problems Refilling Postage Via The Pc

    HTTP Transfer Encoding Method (see screen below) and click OK. Internet Settings Screen in PC Meter Connect 11-8 tray icon and select "Inter- ™ Right Click on Tray Icon Use "Non-Chunked" for HTTP Transfer Encoding Method Software ™ SV62214 Rev. A...

  • Page 144: Accidentally Printing The Wrong Postage

    (see Chapter 7 - System Options to set this option) The high warning value feature is effective when you manually key in the postage value, but does not function if the internal rating feature is used. SV62214 Rev. A 11 • Troubleshooting will ®...

  • Page 145: Viewing System Configuration Levels

    RM Sum: INTERNAL INFORMATION TREE Ver: LANG Ver: 7. Press Clear (back arrow key) four times to return to the Home screen. 11-10 xxxxxxxxxx xxxxxxxxxx xx.xx.xx xx.xx.xx x.xx x.xx x.xx xx.xx.xx xx.xx xxxxxxxx xxxxxxxxxx xxxxx xxxx xxxx SV62214 Rev. A...

  • Page 146: 12 • Supplies And Options

    Double Tape Sheets—300 E-Z Seal® 4-Ounce Flip Top Bottles—4 E-Z Seal® 16-Ounce Bottles—4 Refer to Pitney Bowes Contact List on page v for web addresses and phone numbers to order supplies. Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow.
  • Page 147 Your system comes pre-loaded with several envelope ads and postal inscriptions. These give your mail a professional ap pear ance and can turn your mailings into a powerful pro mo tion al tool. Pitney Bowes can also provide additional envelope adds and inscriptions if your needs require it, up to a total of 20 ads and 20 inscriptions.

  • Page 148: Appendix A • How To Enter Text

    (such as “DE”), you must wait for the cursor to automatically move right to the second character’s position before entering the second character. There is about a 1-second delay follow- ing an alpha entry before the cursor moves one position to the right. SV62214 Rev. A...
  • Page 149 This key toggles between “all uppercase letters” and “all lowercase letters.” The current mode is presented on line 4 of the display. ABC to indicate the uppercase mode, or abc to indicate the lowercase mode. SV62214 Rev. A...

  • Page 150: Appendix B • Glossary

    “Inspection Due”. If you haven't re filled it for 120 days, you'll see “Inspection Re quired.” To do an inspection, simply add postage or connect to the Data Center. —A Pitney Bowes technology that allows you to down- IntelliLink ®...
  • Page 151 Postal Code area. PC Meter Connect ™ PC to allow your meter to connect to the Pitney Bowes Data Center through your PC’s Internet connection rather than over a standard telephone line. Postage refills and system software updates can be completed efficiently and much quicker via the Internet.

  • Page 152: Index

    Communications, Establishing Between Your Machine and the Data Center Analog Phone Line 6-6 Overview 6-1 PC Meter Connect™ 6-5 Communications, establish with data center Analog phone line viii Compliance FCC ii Contrast, Adjusting of LCD Dis- paly 7-3 SV62214 Rev. A...
  • Page 153 Index Control Panel Description 2-4 Location of 2-2 Custom Presets.See Presets Data Center (Pitney Bowes) Downloads from viii Problems Connecting via the PC xi Data Center, Connection Set- tings Changing 7-15 Data Center, Problems Connect- via Analog Line 11-5 via the PC 11-6...
  • Page 154 LCD Display 2-4 Lock/Power Key 2-4 Lock Code Glossary Entry B-2 On the Home Screen 3-1 Setting 7-9 SV62214 Rev. A Low Funds Warning 7-8 Low Ink, Message 10-1 Messages on the LCD Display 11-1 Meter stamp Manually changing printed date viii Meter Stamp (see also "Print-...
  • Page 155 Changing Phone Number 7-17 Glossary Entry B-2 Postal Class Setting a matching inscription Postal Inscription Downloading 4-5,6-2 Printing 4-5 Postal Rate Update, Download- ing 6-12 Postal Requirements 1-3 Postal requirements for inspec- tion 6-3 Power Key 2-4 SV62214 Rev. A...
  • Page 156 Creating a $0.00 meter stamp Date and Time viii List of Options 4-1 Manually Changing Printed Date 4-2 SV62214 Rev. A Omitting/Restoring Day or Date on the Meter Stamp 4-4 Printing an Ad, Date, and Time Only (no meter stamp)
  • Page 157 Data Center via the PC xi Problems dialing out via analog line xi United States Postal Service Website v USB Port 2-6 Utility Slot 2-3 Warnings High Value Postage 7-8 Ink Out 10-1 Low Funds 7-8 Low Ink 10-1 SV62214 Rev. A...
  • Page 158 Weighing Auto-rating with scale 3-5 Differential Weighing 3-6 Entering Weight Manually 3-4 Platform Description/Location Setting Options 7-13 Wick/Brush Assembly, Order Number 12-1 Yes/Enter Key 2-4 SV62214 Rev. A Index...
  • Page 159 Index This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions. SV62214 Rev. A...
  • Page 160 1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com For Service or Supplies PB Form SV62214 Rev. A 09/08 © 2008 Pitney Bowes Inc. All Rights Reserved *SV62214REVA*...

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