Table of Contents
Advertisement
Chapter 6. Planning for Service
This chapter describes the 3708 maintenance service offerings, tells who to call for
installation technical assistance, outlines how to get remote assistance for problems
not solved by problem handling-procedures, and gives the location of the repair
identification number.
The 3708 problem determination and service procedures provide the following:
• Comprehensive internal diagnostics
• Only two replaceable elements, which are a base and a plug-in cartridge
• Communication network management support by providing alerts and by
collecting performance statistics
• Control terminal support for configuration, monitoring, and problem
determination for either local or remote connection
• Remote assistance for diagnosing machine problems and for applying microcode
fixes through a modem and phone line access that you provide.
These features reduce the cost of maintenance and the problem resolution time.
Reviewing the Service and Warranty Options
Service Options
Warranty Options
This section describes various service and warranty options that are available for the
3708.
The IBM Maintenance Agreement provides maintenance service options. The
following service options are available:
Service Option
Description
Customer on-site exchange
IBM arranges for the delivery of an exchange unit to
your location and for pick up of the failing unit.
IBM on-site exchange
An IBM representative comes to your location and
exchanges a functioning unit for the failing unit. If
you purchase the IBM on-site exchange option, you
can also purchase optional periods of maintenance
service, which extend the hours in which service is
available.
The warranty period is for 1 year and is serviced under the customer on-site
exchange service option. However, you can select the IBM on-site exchange service
option during the warranty period for an additional charge. Contact the local IBM
branch office for more information on warranties and maintenance agreements.
Chapter 6. Planning for Service
6-1
Advertisement
Table of Contents
