Troubleshooting; Frequently Asked Questions - Pride Mobility RISER RECLINER Series Owner's Manual

RISER RECLINER SERIES
Your Pride Riser Recliner is a state-of-the-art product designed to enhance your mobility.
Your riser recliner should bring you years of trouble-free service, however, it may require
occasional troubleshooting. The following troubleshooting tips and FAQs should summarise
what you need to know about your riser recliner. If at any time you do not feel comfortable
performing the troubleshooting steps listed in this manual, contact your authorised Pride
Dealer for service. Please have the model number, serial number and nature of the problem
when calling.

FREQUENTLY ASKED QUESTIONS

What if my riser recliner does not operate at all?
Ensure the external transformer is plugged into a properly wired electrical outlet.
Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
Ensure the low voltage connection cable is plugged into the external transformer.
Ensure that all cables are connected properly.
What if my riser recliner operates in one direction only?
Check the up and down buttons or toggle switch on the hand control to make sure they do not stick. If the
buttons or switch are sticking in either position, the hand control may need to be replaced.
Contact your authorised Pride Dealer for further assistance.
What if my riser recliner stops during a lifting cycle?
Your riser recliner is equipped with an internal thermal shutoff switch located inside the external trans-
former that prevents the motor control box from overheating. If the thermal shutoff activates, allow the
riser recliner to remain in a stationary position for 10 minutes to allow the motor to cool, then resume
normal operation. If you notice the motors overheating frequently, contact your authorised Pride Dealer.
There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if
equipped with battery backup.
Check the circuit breaker box connected to the electrical outlet.
What if the heat and massage options on my riser recliner do not function?
Ensure the junction box is connected properly to the external transformer and that there is power to the
transformer. A green LED will light on the transformer to indicate power.
Ensure the heat and massage units are connected properly to the junction box and that the junction box
is connected properly to the actuator, both at the rear of the riser recliner.
Ensure the hand control is connected properly to the junction box. If connected properly, the LEDs on the
hand control will be lit.
If any of the LEDs do not light, contact your authorised Pride Dealer for further assistance.
What if my riser recliner is rocking from corner to corner after I position the riser recliner?
The floor may be uneven or the carpet may be affecting riser recliner position. Adjust the leg levelers in the
area where the riser recliner is rocking. See III. "Your Riser Recliner" for instructions on leveling your riser
recliner.
Where can I place the external transformer box?
On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
On the wall away from heat sources utilising the optional external transformer wall mount. Refer to
"Appendix B."
20 www.pridemobility.com
VI. TROUBLESHOOTING
Riser Recliner Series