Repairing Defective Units - Fujitsu FLM 150 ADM Maintenance And Trouble Clearing

Maintenance and Trouble Clearing
FJTU-320-515-480
1.6

Repairing Defective Units

Fujitsu does not recommend field repair of defective units. Equipment failures
should be corrected by replacing the defective unit with a working spare. Return
defective units to a Fujitsu field service office.
Units under warranty will be repaired or replaced with new or refurbished units
and returned. Equipment out of warranty will be evaluated to determine the
repair cost and date of delivery. The field service office will then notify you
concerning the cost and delivery date and will request authorization to proceed
with repairs. Fujitsu also offers a fixed-price repair and exchange service.
Information about the defective units can be furnished by mail or telephone. In
any correspondence, include the following information:
• The unit part number and serial number
• A brief description of failure symptoms
• The original purchase order number covering the unit
• The return shipping address
• The shipping mode preference
• The invoice
• The name and telephone number of the person to contact for further
information
Ensure that the units you return are properly packaged to prevent damage.
Fujitsu is not liable for damage incurred during shipment.
Issue 9, May 1999 FNC and FNC Customer Use Only
1.6: Repairing Defective Units
Vol. ll, Page 480.1-17