Troubleshooting; General Problems - Siemens SIMATIC Rack PC 840 V2 Getting Started

Pentium 4 platform
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Troubleshooting

7.1

General problems

This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
The device is not
operational
The external monitor
remains dark
The mouse pointer
does not appear on
the screen
Wrong time and/or
date on the PC
Although the BIOS
setting is OK, the time
and data are still
wrong
SIMATIC Rack PC 840 V2
Getting Started, Edition 04/2004, A5E00248069-02
Possible cause
Missing power supply to
the device
The monitor is switched
off.
The monitor is in
"powersave" mode.
The brightness button has
been set to dark.
The power cord, or the
monitor cable, is not
connected.
The mouse driver is not
loaded
The mouse is not
connected
The backup battery is
dead.
To correct or avoid error
Check the power supply, the power cord or the power plug
Switch on the monitor.
Press any key on the keyboard.
Set the screen brightness button to obtain more light. For detailed
information, refer to the monitor operating instructions.
Check whether the power cord has been properly connected to
the monitor and to the system unit or to the grounded shockproof
outlet.
Check whether the monitor cable has been properly connected to
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cord is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also
check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
1. Press <F2> within the boot sequence to open the BIOS Setup.
2. Set the time and date in the setup menu.
In this case, please contact your technical support team.
7
7-1

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