Troubleshooting - Siemens SIMATIC IPC377G Operating Instructions Manual

Technical support
A.2 Troubleshooting
A.2

Troubleshooting

This chapter provides you with tips on how to locate and/or troubleshoot problems.
Problem
The device is not operational
The monitor remains dark
The mouse pointer does not
appear on the screen
Wrong time and/or date on the
PC
Although the BIOS setting is
OK, the time and data are still
wrong
USB device does not respond
92
Possible cause
No power supply
Device is being operated outside
the specified ambient conditions
The monitor is switched off
The monitor is in "power save"
mode
The brightness button has been set
to dark
The power cord or the monitor
cable is not connected.
The mouse driver is not loaded
Mouse not connected
The backup battery is dead.
The USB ports are not correctly
supported.
Possible remedy
• Check the power supply, the power cord and the
power plug.
• Check if the On/Off switch is in the correct
position.
• Check the ambient conditions.
• After transport in cold weather, wait
approximately 12 hours before switching on the
device.
Switch on the monitor.
Press any key on the keyboard.
Increase brightness using the brightness button. For
detailed information, refer to the monitor operating
instructions.
• Check whether the power cord has been properly
connected to the monitor and to the system unit
or to the grounded shockproof outlet.
• Check whether the monitor cable has been
properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you have
performed these checks and measures, contact your
technical support team.
Check whether the mouse driver is properly installed
and available when you start the user program.
Detailed information about the mouse driver is
available in the corresponding documentation.
• Check whether the mouse cord is properly
connected to the system unit.
• If you use an adapter or extension for the mouse
cable, also check these connectors.
If the mouse pointer still does not appear on the
screen after you have performed these checks and
actions, contact your technical support team.
1. Open the BIOS Setup.
2. Set the time or date.
Replace the backup battery.
• Turn on USB Legacy Support for mouse and
keyboard.
• For other devices, you need the USB device
drivers for the required operating system.
Operating Instructions, 07/2022, A5E51366314-AB
SIMATIC IPC377G