Philips BDP9600/12 User Manual page 29

• Check if the HDMI cable is faulty. Replace a
new HDMI cable.
• On the remote control, press
press "731" (numeric buttons) to recover
picture display.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Blu-ray 3D effect is not seen on the TV.
• 3D option on this player is turned off. Enable
3D output (see "Adjust settings" > "Video
setup" > [Blu-ray 3D video]).
• Ensure that the disc title being played is Blu-ray
3D compliant.
• Ensure that the TV is 3D and HDMI compliant,
and the TV is set to 3D mode (refer to the
TV's user manual).
• Ensure that the 3D glasses are activated (refer
to the TV's user manual).
Sound
No audio output from the TV.
• Ensure that the audio cables are connected to
the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
• Ensure that the audio cables are connected to
the audio input of the audio device.
• Turn on the audio device to its correct audio
input source.
No 7.1 - channel audio from the loudspeaker of
the audio system.
• Ensure that the disc contains 7.1 - channel
audio.
• Ensure that the audio device supports 7.1 -
channel audio.
• Ensure that the audio format is supported
by the disc and the connected audio device
(amplifier/receiver).
No sound on HDMI connection.
• You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
• When [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
30 EN
Play
Disc cannot be played.
and then
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Data files (JPEG, MP3, WMA) cannot be played
or read.
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DivX video files cannot be played.
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The contents of the USB flash drive cannot be
read.
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'No entry' or 'x' sign appears on the TV.
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EasyLink feature does not work.
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Unable to access BD-Live feature.
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Network
Wireless network is not found or distorted.
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Ensure that the disc is correctly loaded.
Ensure that this player supports the disc. See
"Your Blu-ray disc player" > "Playable media".
Ensure that this player supports the region
code of the DVD or BD.
For DVD±RW or DVD±R, ensure that the
disc is finalized.
Clean the disc.
Ensure that the data file was recorded in the
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more
than 9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG,
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension
is .mp3 or .MP3, and .wma or .WMA for
windows Media™ Audio.
Ensure that the DivX video file is complete.
Ensure that the file name extension is correct.
The USB flash drive format is not compatible
with this player.
Maximum size of memory supported is
160GB.
The operation is not possible.
Ensure that this player is connected to the
Philips brand EasyLink TV and the[EasyLink]in
the menu is set to [On].
Check the network connection or ensure that
the network has been set up.
Clear local storage, internal memory (if any)
or USB.
Ensure that the BD disc supports BD Live
feature.
Microwave ovens, Dect phones or other
wireless devices in your neighborhood might
disturb the wireless network.
Make sure that the firewalls in your network
allow access to the wireless connection of this
player.