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Customer Support
Warranty Card
Please store the Warranty Card in a safe place after checking the details described on the card.
The warranty period is one year from the date of purchase, unless otherwise specified in the warranty
card.
Customer Support
If you feel that your camera is not in proper working order, first check it referring to your Instruction
Manual.
"Troubleshooting" (page 111)
If this does not rectify the problem, contact the store of purchase or call the Toshiba Tech Support Line
at: (800)829-8318 5:00 a.m. to 5:00 p.m. PST, Mon. to Fri. (except holidays) or e-mail to:
dsc.support@tais.toshiba.com
Repairs Within the Warranty Period
We shall repair your camera in accordance with the details described on the Warranty Card. Refer to
your Warranty Card.
Repairs Outside the Warranty Period
If your camera's functions can be sustained by repair, we shall be able to repair the camera for a fee.
Repair Parts Retention Period
Repair parts will be retained for about eight years from discontinuation of production. In principle,
repairs can be accepted within this period.
Notify us of the following information when asking for repair:
• Model: PDR-M5
• Situation in which the camera malfunctioned (in as much detail as possible)
• Date of purchase (Refer to Warranty Card.)
• Your name
• Your address
• Your telephone number
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