Scanning Problems; The Scanned Data Cannot Be Saved In The Specified Location - Toshiba e-studio 4520c Series Operator's Manual

3 TROUBLESHOOTING

Scanning Problems

This section describes troubleshooting for using scan data.

The scanned data cannot be saved in the specified location

Problem Description
I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the
data is not saved in the specified location.
Corrective Action
Check the following points:
[SCAN TO SMB]
The network path to the folder where you want to store the scanned data is correctly specified.
The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the
Configuration and Setup.
[SCAN TO FTP]
The path to the folder in the FTP server where you want to store the scanned data is correctly specified.
The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
The FTP server is operating properly.
The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option,
refer to the Configuration and Setup.
[SCAN TO MAILBOX]
The mailbox name specified in the [MAILBOX NAME] box is correct.
To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.
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Scanning Problems