Toshiba E-Studio 2330c Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Toshiba Manuals
  4. All in One Printer
  5. e-studio 2330C
  6. Troubleshooting manual

Toshiba E-Studio 2330c Troubleshooting Manual

Multifunctional digital color systems
Hide thumbs Also See for E-Studio 2330c:
Table of Contents

Advertisement

Quick Links

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

Advertisement

Table of Contents
loading

Related Manuals for Toshiba E-Studio 2330c

Summary of Contents for Toshiba E-Studio 2330c

  • Page 1: Troubleshooting Guide

    MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide...
  • Page 2 ©2008 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.

  • Page 3: Preface

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the e-STUDIO’s functions.

  • Page 5: Table Of Contents

    CONTENTS Preface............................1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel ................8 Clearing a Paper Jam ......................11 Locating a paper jam ......................11 Clearing a paper jam ......................12 Paper jam in the Reversing Automatic Document Feeder (optional) ......... 13 Paper jam in the drawer feeding portion................
  • Page 6 Retrieval of printer configuration failed ................75 Cannot print a job as expected using PS3 printer driver ............. 76 Cannot change settings on the [Fonts] tab and the [Configuration] tab......76 Network Connection Problems ..................... 77 Cannot print with the equipment (network connection problems)........77 Cannot print with SMB print....................
  • Page 7 Error Messages ........................100 Error Codes........................... 104 Error codes on print jobs ....................104 Error codes on transmission and reception ............... 105 Error codes on scan jobs....................108 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment..........114 General operations ......................
  • Page 8 CONTENTS...
  • Page 9 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel ................8 Clearing a Paper Jam......................11 Locating a paper jam ............................

  • Page 10: Messages Displayed On The Touch Panel

    1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Misfeed in *** Paper jam has occurred inside the Remove the jammed paper following the guidance equipment.
  • Page 11 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action READY (INNER TRAY FULL) The receiving tray of the equipment is Remove the paper from the receiving tray of the full of paper. equipment. Add paper No paper is left in a drawer or on the Set paper in the drawer or on the bypass tray.

  • Page 12: Error Codes

    1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Toner near Empty (***) A toner is running out. “***” indicates Check the color of the toner on the touch panel and the color. prepare the toner cartridge. (The colors are shown in (About 4000 copies more can be made after this abbreviations when two or more message appears.)

  • Page 13: Clearing A Paper Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam.

  • Page 14: Clearing A Paper Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a paper jam Clear the paper jam Clear the paper jam following the guidance shown on the touch panel. Press to scroll the pages. After clearing the jam, close all the opened covers. The equipment starts the warm-up. Follow the guidance on the touch panel. Tips on removing the jammed paper Note the following points in removing the jammed paper.

  • Page 15: Paper Jam In The Reversing Automatic Document Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations. An unsuitable original is placed on the Reversing Automatic Document Feeder. Unavailable paper with the equipment is used.
  • Page 16 1 TROUBLESHOOTING FOR THE HARDWARE Raise the guide plate under the transport guide, and remove the original under the guide plate. Close the transport guide, and close the upper cover. Open the Reversing Automatic Document Feeder. Open the reverse cover, and remove the original. Close the Reversing Automatic Document Feeder.

  • Page 17: Paper Jam In The Drawer Feeding Portion

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray. Close the upper cover. Paper jam in the drawer feeding portion Open the cover of the drawer feeding portion. Remove the jammed paper.

  • Page 18: Paper Jam In The Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Close the cover of the drawer feeding portion. Paper jam in the Large Capacity Feeder (optional) Open the Large Capacity paper feed cover. Remove the jammed paper. Close the paper feed cover. Paper jam in the Paper Feed Pedestal (optional) Open the paper feeder cover of the Paper Feed Pedestal.

  • Page 19: Paper Jam In The Bypass Tray

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Close the paper feeder cover. Paper jam in the bypass tray Pull out the jammed paper in the bypass tray. Paper jam in the automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit.

  • Page 20: Paper Jam In The Jam Releasing Cover

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper lifting the paper guide. Lower the paper guide and return the automatic duplexing unit to its original position. Be sure to firmly close both sides of the automatic duplexing unit. Paper jam in the jam releasing cover Open the automatic duplexing unit.

  • Page 21: Paper Jam In The Fuser Unit

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Return the transport guide, jam releasing cover, and automatic duplexing unit to their original positions. Be sure to securely close both sides of the jam releasing cover and the automatic duplexing unit. Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around it.
  • Page 22 1 TROUBLESHOOTING FOR THE HARDWARE Open the Bridge Unit cover. When the Finisher (optional) is not installed, skip this step. Rotate the green dial downward to move the paper to the exit side. Remove the jammed paper from the receiving tray or the Bridge Unit (optional).

  • Page 23: Paper Jam In The Bridge Unit (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide holding the green knob. Close the jam releasing cover and the automatic duplexing unit. Be sure to securely close both sides of the jam releasing cover and of the automatic duplexing unit. Paper jam in the Bridge Unit (optional) Open the cover holding the handle of the Bridge Unit.

  • Page 24: Paper Jam In The Finisher Mj-1101 And The Hole Punch Unit Mj-6101 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional) Paper Jam in the upper receiving tray Raise the lever and open the upper receiving tray. Remove the paper. Open the Bridge Unit cover. When the Hole Punch Unit MJ-6101 is installed, proceed to step 5.
  • Page 25 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit MJ-6101 is installed Open the Hole Punch Unit cover. Remove the paper by turning the knob. Close the Hole Punch Unit cover. Close the Bridge Unit cover. Close the upper receiving tray of the Finisher.
  • Page 26 1 TROUBLESHOOTING FOR THE HARDWARE Jam in the lower receiving tray. Holding the lever, open the upper tray of the Finisher. Remove the jammed paper. Lower the shutter of the paper exit portion to open it. Remove the paper. Open the Bridge Unit cover. When the Hole Punch Unit MJ-6101 is installed, proceed to step 7.
  • Page 27 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the paper. Proceed to step 10. When the Hole Punch Unit MJ-6101 is installed Open the Hole Punch Unit cover. Remove the paper by turning the knob. Close the Hole Punch Unit cover. Close the Bridge Unit cover.

  • Page 28: Paper Jam In The Saddle Stitch Finisher Mj-1030 And The Hole Punch Unit Mj-6004 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE The upper receiving tray of the Finisher can also be closed by pressing the right side of the lever. Paper jam in the Saddle Stitch Finisher MJ-1030 and the Hole Punch Unit MJ-6004 (both optional) Hold up the guide of the paper exit portion and remove the paper.
  • Page 29 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Lift up the Hole Punch Unit and remove the jammed paper. Return the Hole Punch Unit to its original position, and close the front cover. Open the upper cover of the Finisher until it is locked. Remove the jammed paper.

  • Page 30: Paper Jam In The Saddle Stitch Unit (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Saddle Stitch unit (optional) Saddle Stitch unit is in the inside of the Saddle Stitch Finisher MJ-1030. Open the front cover of the Finisher. Slide the green handle toward the right, and remove the jammed paper.
  • Page 31 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Turn the left knob clockwise while pressing it. Remove the jammed paper from the exit portion of the Saddle Stitch unit. Lift the lever up and open the paper exit cover of the Saddle Stitch unit.

  • Page 32: Paper Jam In The Hanging Finisher Mj-1031 (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Hanging Finisher MJ-1031 (optional) Be careful not to let your fingers be caught between the equipment and the Finisher (optional). This could injure you. Separate the Finisher from the equipment. Press the lever to unlock the Finisher and slowly separate it from the equipment, placing both of your hands on the front and back of the Finisher.

  • Page 33: Clearing A Paper Jam Caused By A Wrong Paper Size Setting

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Join the Finisher to the equipment. Move the Finisher slowly toward the equipment, placing both of your hands on the front and the back of the Finisher. Clearing a paper jam caused by a wrong paper size setting A paper jam occurs when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size configured for the drawer or the bypass tray in the equipment.
  • Page 34 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Pull out the drawer indicated in the message and take out all the paper from the drawer. Close the drawer and turn on the main power switch. Press the [USER FUNCTIONS] button on the control panel.
  • Page 35 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Press the drawer button indicated in the message on the touch panel. Press the paper size button for the paper that was actually set in the drawer. Replace the paper taken out from the drawer on step 3. Press the [USER FUNCTIONS] button to return to the basic menu.
  • Page 36 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. Take out all the paper from the bypass tray. Turn on the main power switch. Replace the paper in the bypass tray and set the paper size. Place the original and resume copying. When “POWER FAILURE”...
  • Page 37 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the drawer and turn on the main power switch. With the size indicated on the touch panel, check which paper size is registered for the drawer. Place the same size paper as the paper size indicated in the message. The job is resumed.
  • Page 38 1 TROUBLESHOOTING FOR THE HARDWARE Jam when printing from the printer (using the bypass tray) Paper is not fed from the bypass tray for fax reception. Turn off the main power switch. Shutting down on the control panel is not possible. Remove the jammed paper.
  • Page 39 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Place the paper on the bypass tray. The suitable paper size is indicated next to the message “Place Paper in the Bypass tray:”. Press the [START] button. Clearing a Paper Jam...

  • Page 40: Clearing A Staple Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit, clear the jam following the procedure below. P.38 “Staple jam in the Finisher” P.43 “Staple jam in the Saddle Stitch unit” Staple jam in the Finisher Finisher MJ-1101 Open the front cover of the Finisher.
  • Page 41 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Fit the staple cartridge into the stapler. When putting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move.
  • Page 42 1 TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. A: Stapling area Do not touch the stapling area. The actual needle point could cause you personal injury. Remove the jammed staples. Holding the knob, raise the guide, and return it to its original position.
  • Page 43 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Hanging Finisher MJ-1031 (optional) Be careful not to let your fingers be caught between the equipment and the Finisher (optional). This could injure you. Separate the Finisher from the equipment. Press the lever to unlock the Finisher and slowly separate it from the equipment, placing both of your hands on the front and back of the Finisher.
  • Page 44 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed staples. Holding the knob, raise the guide, and return it to its original position. Fit the staple cartridge on the stapler. Insert the cartridge until it is caught by the latch and fixed with a click. Close the staple cartridge unit cover.

  • Page 45: Staple Jam In The Saddle Stitch Unit

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Staple jam in the Saddle Stitch unit Open the front cover of the Finisher. Slowly pull out the Saddle Stitch unit. Pull the stapler handle on the Saddle Stitch unit toward you to unlock it. Then turn the stapler clockwise by 60 degrees.
  • Page 46 1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed staples. A: Stapling area Do not touch the stapling area The actual needle point could cause you personal injury. Push the knob (2) to return it to its original position. Make sure that the lever (1) is latched on the shutter. Fit the staple cartridges.
  • Page 47 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the Finisher. Test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements on 11 are met with the front cover of the Finisher closed. If the test stapling does not start, make sure again of the two requirements.

  • Page 48: Replacing A Toner Cartridge

    When a toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure an optimal performance, we recommend that you use TOSHIBA toner cartridges. Never attempt to incinerate toner cartridges.
  • Page 49 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can replace the toner cartridge with a new one, make sure you follow the procedure P.49 “Replacing a “Near Empty”...
  • Page 50 1 TROUBLESHOOTING FOR THE HARDWARE Pull out the seal in the direction of the arrow. Push in the new toner cartridge straight until it stops. Close the front cover. Replacing a Toner Cartridge...

  • Page 51: Replacing A "Near Empty" Toner Cartridge

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You can replace the toner cartridge with a new one, but if you do so, make sure to follow the procedure below.
  • Page 52 1 TROUBLESHOOTING FOR THE HARDWARE Press [REPLACE TONER CARTRIDGE]. To replace a toner cartridge, press [YES]. To cancel, press [NO]. Press the button for the color you intend to replace. Replacing a Toner Cartridge...
  • Page 53 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE To replace the toner cartridge, press [YES]. To cancel, press [NO]. Replace the toner cartridge. P.46 “Replacing a Toner Cartridge” for the correct procedure. Press [FINISH]. Replacing a Toner Cartridge...

  • Page 54: Replacing The Waste Toner Box

    1 TROUBLESHOOTING FOR THE HARDWARE Replacing the Waste Toner Box When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below. Never attempt to incinerate waste toner boxes.
  • Page 55 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Push a new waste toner box into the slot until it stops. Close the waste toner box cover. Replacing the Waste Toner Box...

  • Page 56: Refilling With Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the Finisher and Saddle Stitch unit ran out. P.54 “Refilling Finisher staples” P.59 “Refilling Saddle Stitch unit staples” Refilling Finisher staples Finisher MJ-1101 Open the front cover of the Finisher.
  • Page 57 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click. Close the front cover of the Finisher.
  • Page 58 1 TROUBLESHOOTING FOR THE HARDWARE After the transparent cover is lifted, take out the empty staple case. Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do not remove the seal bundling the staples. Push the transparent cover down to its original position, and pull out the seal bundling the staples.
  • Page 59 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Hanging Finisher MJ-1031 Be careful not to let your fingers be caught between the equipment and the Finisher (optional). This could injure you. Separate the Finisher from the equipment. Press the lever to unlock the Finisher and slowly separate it from the equipment, placing your hands on the front and rear of the Finisher.
  • Page 60 1 TROUBLESHOOTING FOR THE HARDWARE After the transparent cover is lifted, remove the empty staple case. Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do not remove the seal bundling the staples. Push the transparent cover down to its original position, and pull out the seal bundling the staples Fit the staple cartridge into the stapler.

  • Page 61: Refilling Saddle Stitch Unit Staples

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Join the Finisher to the equipment. Move the Finisher slowly toward the equipment, placing both of your hands on the front and the back of the Finisher. If the message “Check staple cartridge” remains, repeat the procedure above from step 1 to 10. Refilling Saddle Stitch unit staples When the staples of the stapler in the Saddle Stitch Finisher MJ-1030 have run out, refill staples following the procedure below.
  • Page 62 1 TROUBLESHOOTING FOR THE HARDWARE Remove the empty staple cartridges. Replace both cartridges at a time. Fit the new cartridges. Insert each cartridge until it is caught by the latch and is fixed with a click. Unlock the stapler of the Saddle Stitch unit by pulling its handle toward you, and lower the stapler to its original position.
  • Page 63 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the Finisher. When the message “READY (CHECK STAPLER)” is displayed, test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements on step 8 are met with the front cover of the Finisher closed.

  • Page 64: Cleaning The Slit Glass And Main Charger

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Slit Glass and Main Charger Follow the procedure below to clean the slit glass and main charger. Cleaning the slit glasses Open the front cover. The slit glass cleaner is placed inside the front cover. Press and release the latch of the holder to take out the slit glass cleaner.
  • Page 65 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Insert the cleaner through the service hole under each developer to clean the slit glass. Insert the cleaner straight all the way in, and pull it out. Repeat this a couple of times for each color. For yellow: insert the cleaner until the arrow mark on the cleaner is hidden.

  • Page 66: Cleaning The Main Chargers

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the main chargers Pull out straight the knob of the charger cleaner for yellow until the red mark appears. Insert the charger cleaner straight until it stops. Repeat steps 1 and 2 a couple of times. Clean all the chargers in the order of yellow, magenta, cyan and black.

  • Page 67: Cleaning The Hole Punch Dust Bin

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. Hole Punch Unit MJ-6101 / MJ-6004 Open the Hole Punch Unit cover. Pull out the hole punch dust bin.

  • Page 69: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems........................68...

  • Page 70: Copying Problems

    2 TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable Some functions cannot be combined. for the combination has already been For details, refer to Chapter 8 of Copying Guide.
  • Page 71 2 TROUBLESHOOTING FOR COPYING 2.TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has unevenness in The main charger is stained. Clean the main charger. the horizontal direction. P.62 “Cleaning the Slit Glass and Main Charger” Copied image has black streaks The scanning area or guides are Clean them.
  • Page 73 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ........................ 72 Clearing print job errors ............................72 Cannot remember the document password for a Private Print job...............74 Printer Driver Problems ......................75 Cannot print (port setting problems) ........................75 Command line options not processed ........................75 Retrieval of printer configuration failed .........................75 Cannot print a job as expected using PS3 printer driver ..................76...

  • Page 74: Print Job Problems

    3 TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.
  • Page 75 3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING Press the blinking [JOB STATUS]. Press the drawer button you intend to change its paper size setting. You can also select the drawer with Place the paper in the drawer. Press the paper size button corresponding to the size of the paper you have placed. Press the [START] button.

  • Page 76: Cannot Remember The Document Password For A Private Print Job

    3 TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 77: Printer Driver Problems

    3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide. Cannot print (port setting problems) Problem Description I cannot perform printing with the equipment.

  • Page 78: Cannot Print A Job As Expected Using Ps3 Printer Driver

    3 TROUBLESHOOTING FOR PRINTING Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly: Manual Scale Print Paper Size Paper Type...

  • Page 79: Network Connection Problems

    3 TROUBLESHOOTING FOR PRINTING Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on P.92 “Printing Problems (Network Related)” Cannot print with the equipment (network connection problems) Problem Description I cannot perform printing with the equipment.

  • Page 80: Client Problems

    3 TROUBLESHOOTING FOR PRINTING Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing. Checking the client status Problem Description The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and...

  • Page 81: Hardware Problems

    3 TROUBLESHOOTING FOR PRINTING Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble. The following are common factors involved in the hardware problems: system board, cables, and connectors the equipment, and its (optional) components such as the duplexing unit or the Finisher...

  • Page 83: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems........................ 82 Cannot E-mail my scans ............................82 Cannot find the data saved in the shared folder....................82...

  • Page 84: Scanning Problems

    4 TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
  • Page 85 TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems....................84 e-Filing Web Utility terminates the session......................84 Numerous sub windows repeatedly appear ......................84 Displaying the items in the Contents Frame takes a long time................84 Error messages ..............................85...

  • Page 86: E-Filing Web Utility Problems

    5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...

  • Page 87: Error Messages

    5 TROUBLESHOOTING FOR e-Filing 5.TROUBLESHOOTING FOR e-Filing Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn OFF and then ON the power of the equipment and then try again.
  • Page 88 5 TROUBLESHOOTING FOR e-Filing Message Corrective Action The document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try again.
  • Page 89 TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections. Locating the Equipment in the Network................88 Cannot locate the equipment in the network ......................88 Cannot locate the equipment with Local Discovery....................89 Equipment does not respond to ping command ....................90 LDAP Search and Authentication Problems................

  • Page 90: Chapter 6 Troubleshooting For Network Connections

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.

  • Page 91: Cannot Locate The Equipment With Local Discovery

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.

  • Page 92: Equipment Does Not Respond To Ping Command

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed Refer to the networking section of your operating Next Step on the client computer.

  • Page 93: Ldap Search And Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is disabled. Corrective Action Try the checklist below. If the problem remains unsolved, contact your service representative. No.

  • Page 94: Printing Problems (Network Related)

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to mutually assign IP addresses dynamically among devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

  • Page 95: Ipp Print In A Windows Operating System Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly. Is the HTTP server on the equipment enabled? Enable the HTTP server in the HTTP Network Next Step Service.

  • Page 96: Macintosh Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Corrective Action Is AppleTalk enabled on the equipment? Next Step Enable AppleTalk. Are the IP address properties correctly set? Next Step Set up the IP address correctly. Is the equipment available in the Chooser when Make sure that the AppleTalk zone is supported Next Step you click the LaserWriter 8 printer icon?

  • Page 97: Network Fax (N/W-Fax) Driver Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver. For the error messages that appear during the installation of the N/W-Fax driver, refer to the Network Fax Guide. Cannot send a fax document with N/W-Fax driver Problem Description I cannot send a fax document with N/W-Fax driver.
  • Page 99 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess. Hardware Status Icons on TopAccess [Device] Tab ............98 Error Messages ........................100 Error Codes........................... 104 Error codes on print jobs ............................104 Error codes on transmission and reception ......................105 Error codes on scan jobs............................108...

  • Page 100: Hardware Status Icons On Topaccess [Device] Tab

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons to appear and the descriptions for them.
  • Page 101 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer. .Refer to the Copying Guide. Paper Jam This icon indicates a paper jam occurred. It also indicates the location of the paper jam. P.11 “Clearing a Paper Jam”...

  • Page 102: Error Messages

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Front Cover Open - Please Close Cover. Close the front cover. Paper Feeding Cover Open - Please Close Cover.
  • Page 103 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Main Motor Error - Please Contact Service Technician. Contact your service representative. Printer Output Error - Please Contact Service Technician. Contact your service representative. Printer Input Error - Please Contact Service Technician. Contact your service representative.
  • Page 104 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Active Directory Domain - Clock Skew error due to difference in The clocks need to be synchronized. Please check whether SNTP Time between Server and MFP is configured correctly on the equipment. Active Directory Domain - Kerberos Ticket has expired and cannot Please confirm the validity period of the ticket set by the Kerberos be used for Authentication...
  • Page 105 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Authentication Method mismatch Mismatch in IKE authentication type. Check the Authentication type in MFP and peer. IKE Version mismatch Mismatch in IKE version. Check the IKE version in MFP and peer. Encapsulation mode mismatch Check the IPsec mode (Transport/Tunnel) in MFP and peer.

  • Page 106: Error Codes

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes Top Access has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.

  • Page 107: Error Codes On Transmission And Reception

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper. 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door.
  • Page 108 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and perform the job again. Check whether the SMTP server is operating properly.
  • Page 109 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address 3C60-3C62 book and ask the sender to resend the Email with the correct fax numbers.

  • Page 110: Error Codes On Scan Jobs

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs The error indications on scan jobs are done as follows:. On TopAccess log list, messages indicating the status are displayed. On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Problem Description Corrective Action...
  • Page 111 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action SMTP authentication error Confirm that the login name and password are correct. 2C71 If SSL is enabled, make sure that the SSL port number is correctly set.
  • Page 112 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Failed to connect to network destination. Check Make sure that the network folder is shared in your destination path. network and retry the scan. If the error still occurs, ask 2D62 your administrator to check whether the IP address or path of the server is correct.
  • Page 113 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient Memory. Turn the power OFF and then back ON. Retry the scan. 2B90 If the error still occurs, contact your service representative.
  • Page 115 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment..........114 General operations .............................

  • Page 116: Chapter 8 When Something Is Wrong With The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items. To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and Printing Guide respectively).

  • Page 117: Originals And Paper

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paper Problem Description Cause Corrective Action The original is jammed. The original is unavailable on the Check whether the original is available on the equipment. equipment.

  • Page 118: Daily Care For The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Daily Care for the Equipment We recommend that you clean the following parts weekly so that the originals can always be scanned in unsoiled conditions. Be careful not to scratch the parts when cleaning them. Do not use such solvents as thinner or benzine when cleaning the surface of the equipment.

  • Page 119: Index

    INDEX ............77 LPR print ............77 AppleTalk print ............95 N/W-Fax driver ...... 49 "Near Empty" toner cartridge - replacing Cleaning ............ 95 Network Fax driver ..........65 hole punch dust bin ............... 93 Novell print ............64 main chargers .............62 slit glasses ..............78 Clients ..............
  • Page 120 ......49 Toner cartridge - "Near Empty" message ..........46 Toner cartridge - replacing ............114 User information ........52 Waste toner box - replacing INDEX...
  • Page 121 FC-2330C/2820C/2830C/3520C/3530C/4520C OME08004200...
  • Page 122 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide 2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN R071220F2500-TTEC 2008-03 ©2008 TOSHIBA TEC CORPORATION All rights reserved...

This manual is also suitable for:

E-studio 2820cE-studio 4520cE-studio 2830cE-studio 3520cE-studio 3530c

Table of Contents