SATO S84-ex Operator's Manual page 317

No. What to check
2 Are the media and ribbon loaded correctly?
3 Is the media or ribbon deformed?
4 Is the print head installed correctly?
5 Is the media guide set correctly?
6 Is the correct sensor type set?
7 Is the sensitivity of the sensor set correctly?
8 Is the offset set correctly?
9 Is the pitch offset or base reference point offset
set correctly?
10 Is the platen roller dirty?
11 Is the media sensor dirty?
12 Is the data or signal sent from the computer
incorrect?
13 Is the platen roller damaged?
Countermeasure
Check if the media and ribbon are loaded
correctly.
Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
Adjust the print head.
Adjust the media guide.
Set a correct sensor type.
Adjust the sensor level.
Adjust the offset.
Adjust the pitch offset or base reference point
offset.
If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
Power on the product again.
Check the data sent from the computer and
communication conditions.
Replace the platen roller.
S84-ex/S86-ex Operator Manual
8 Troubleshooting
Section 7.2
Roller.
Section 7.2
Roller.
315