Troubleshooting; Fpm-7620E Does Not Startup; Fpm-7620E Status Led Is Flashing During System Operation - Fortinet FortiGate-7000E Series Manual

Hardware installation

Troubleshooting

This section describes some common troubleshooting topics:

FPM-7620E does not startup

Positioning of FPM-7620E mounting hardware and a few other causes may prevent a FPM-7620E from starting up
correctly.
Power sliders and module levers not fully closed
If the power sliders or module levers are damaged or positioned incorrectly, the FPM-7620E may not start up. Make
sure the sliders are fully closed and the levers are correctly aligned, fully inserted, and locked and the secure screws are
tightened.
Firmware problem
If the FPM-7620E is receiving power and the sliders and levers are fully closed, and you have restarted the chassis and
the FPM-7620E still does not start up, the problem could be with FortiOS. Connect to the FPM-7620E console and try
cycling the power to the board. If the BIOS starts up, interrupt the BIOS startup and install a new firmware image. See
your FortiGate-7000 chassis system guide for information about accessing and installing firmware on individual
modules.
If this does not solve the problem, contact Fortinet Technical Support.

FPM-7620E status LED is flashing during system operation

Normally, the FPM-7620E Status LED is off when the FPM-7620E is operating normally. If this LED starts flashing while
the module is operating, a fault condition may exist. At the same time the FPM-7620E may stop processing traffic.
To resolve the problem you can try removing and reinserting the FPM-7620E in the chassis slot. Reloading the firmware
may also help.
If this does not solve the problem there may have been a hardware failure or other problem. Contact Fortinet Technical
Support for assistance.
FPM-7620E Processing Module Guide
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Fortinet Technologies Inc.