Troubleshooting - D-Link POWERLINE DHP-W313AV Quick Installation Manual

Step 3:
From the landing page, start the Setup Wizard for Powerline Connection and use the wizard's on-screen
instructions to easily set up your network.

TrOUBlESHOOTING

SETUP AND CONFIGURATION PROBLEMS
1. wHY AM I UNABlE TO ACCESS THE wEB-BASEd CONFIGUrATION UTIlITY?
• When entering the IP address of the D-Link DHP-W312AV (192.168.0.50), you are not
connecting to a website on the Internet or have to be connected to the Internet. The device has
the utility built-in from the factory. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser.
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a
solid link light, try using a different cable or connect to a different port on the device if possible.
2. wHY CAN'T MY dHP-w312AV FINd MY dHP-308AV POwErlINE dEVICE?
• Be sure you are plugging each directly into a wall outlet. Plugging into anything else may slow
or stop the connection.
• The electrical wiring must have a direct connection. For example, Powerline connections may
not be available across a street or to different units in an apartment building.
3. MY CONNECTION IS ErrATIC ANd SOMETIMES CUTS OUT Or IS SlOw, wHY?
• Try to keep nearby outlets free of other devices, especially chargers and hair dryers, to minimize
electrical interference.
4. HOw dO I FINd MY wIrElESS NETwOrK? CAN I CHANGE THE NAME?
• You can find the Wi-Fi name (SSID) and password on the Wi-Fi Configuration Card. Common
names and passwords like "dlink" or "password" are avoided for security purposes.
• You can change your wireless settings by navigating a web browser to http://dlinkap.local. and
then entering the Wireless Settings under Setup.
5. CAN I USE MOrE THAN ONE POwErlINE dEVICE AT A TIME?
• Yes you can! D-Link offers a host of Powerline devices that include adapters, extenders, and
routers.
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DHP-W313AV