Troubleshooting - EdgeStar IB450SSP Owner's Manual

Troubleshooting

Before Calling for Service
If the unit appears to be malfunctioning, read through the "Operation" section of this manual first. If
the issue persists, check this Troubleshooting section.
Issue
The machine won't
operate.
The water doesn't
feed in after the
icemaker starts.
The machine makes
ice, but the bin does
not fill up with ice.
Water is leaking out
of the unit.
The ice cubes are
partially formed or
are white at the
bottom.
There is noise during
operation
The icemaker stops
suddenly while
making ice.
The body of the ice
maker is electrified.
Scale Builds up
quickly inside the
machine.
Possible Cause
The icemaker is unplugged.
The breaker is tripped.
The icemaker power switch is OFF.
The ice storage bin is full of ice.
The water supply tap is turned off.
The water supply pipe is not
properly connected.
The condenser may be dirty.
The air flow to the ice maker may
be obstructed.
The ambient temperature and water
temperature are high, or the unit is
close to a heat source.
A few water droplets are on the
door.
The water supply connection is
leaking.
The unit is not level.
There is not enough water in the
water bin.
The unit is not level.
Certain sounds are normal.
The electricity is off.
The room temperature is out of the
stated range.
The ground line isn't in the socket.
The calcium level in the water is too
high.
Solution
Plug the icemaker in.
Reset the breaker.
Switch the icemaker power switch to
ICE (ON).
Take away some ice cubes and
make sure the ice-full probe is free of
ice.
Turn on the water supply tap.
Reconnect the water supply pipe.
Clean the condenser.
Check the installation. See the
"Installation" section.
Check the installation. See
"Installation" section of this manual.
Under some conditions, humidity
may condense on the door. Consider
moving the unit or just be more
careful when you open the door.
Tighten the fitting. See the
"Connecting the Water Line" section.
Level the feet. See the "Leveling the
Ice Maker" section.
Check if the water supply pressure is
below 15 PSI.
Check the water supply. The filter
may be restricted.
Check for a water leak in the water
trough.
Level the feet. See the "Leveling the
Ice Maker" section.
See the "Normal Sounds" section.
Reconnect the power supply line.
Make sure unit is installed with
correct clearances and within the
stated ambient temperature range.
See "Installation" section of this
manual.
Use the correct plug and outlet.
Use a water filter installed in front of
the water inlet valve.
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