Troubleshooting - EdgeStar PIM100BL Owner's Manual

Troubleshooting

Before Calling for Help:
If the unit appears to be malfunctioning, read through the "Operation" section of this manual first. If
the problem persists, check the Troubleshooting Guide below and on the following page. The problem
may be something that can easily be solved or explained.
Issue
No Power
Water is leaking out the unit.
Noise during operation
Possible Cause
The ice maker is unplugged.
The ice maker power switch is
OFF.
Power outlet does not work.
Insufficient power
Hardware malfunction
The side drain plug is not
installed.
An internal hose may have been
dislodged or disconnected.
The unit may not be level
Certain sounds are normal.
A loud knocking or metallic
pinging noise may be caused by
a damaged compressor.
Solution
Plug the ice maker in.
Press the power button. The
Power Indicator light should be
solid green.
Try a different power outlet. If
the unit works on a different
circuit, you may need to contact
a certified electrician to resolve
the power issue.
Connect the ice maker on a
circuit that is able to provide
enough power. Check the
product label for power
requirements.
Contact EdgeStar support.
Make sure the drain plug is
firmly installed. An extra drain
plug is included with the unit.
Contact EdgeStar support.
Make sure the unit is level and
not at an incline.
See the "Normal Sounds"
section of this owner's manual.
Contact EdgeStar support.
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