Returning Your Unit For Service; Contact Humminbird - Humminbird HELIX Series Installation Manual

HELIX® SERIES IN-DASH MOUNTING Installation Guide

Returning Your Unit for Service

Before sending your unit in for repair, please contact the factory,
either by phone or by email, to obtain a Repair Authorization
Number for your unit.
NOTE: Please do not return your Humminbird to the store for
service.
Please have your product model name and serial number available
before calling the factory. If you contact the factory by e-mail,
please include your product model name and serial number in the
e-mail, and use Request for Repair Authorization Number for your
e-mail subject header. You should include your Repair Authorization
Number in all subsequent communications about your unit.
For IN-WARRANTY service, complete the following steps:
Δ Obtain a Repair Authorization Number from Humminbird
Technical Support.
Δ Tag product with your name, street address, phone number
and your assigned Repair Authorization Number.
Δ Include a brief written description of the problem.
Δ Include a copy of your receipt (to show proof and date of
purchase).
Δ Return product freight prepaid to Humminbird, using an
insured carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
Δ Obtain a Repair Authorization Number from Humminbird
Technical Support.
Δ Include payment in the form of credit card number and
expiration date, or a money order. Please do not send cash.
Δ Tag product with your name, street address, phone number
and your assigned Repair Authorization Number.
Δ Include a brief written description of the problem.
Δ Return product freight prepaid to Humminbird, using an
insured carrier with delivery confirmation.

Contact Humminbird

Web site: humminbird.com
E-mail: service@humminbird.com
Telephone: 1-800-633-1468
Direct Shipping: Humminbird
Service Department
678 Humminbird Lane
Eufaula, AL 36027 USA
WARNING! Disassembly and repair of this electronic unit should
only be performed by authorized service personnel. Any
modification of the serial number or attempt to repair the original
equipment or accessories by unauthorized individuals will void the
warranty.
NOTE: Product specifications and features are subject to change
without notice.
ENVIRONMENTAL COMPLIANCE STATEMENT: It is the intention of Johnson
Outdoors Marine Electronics, Inc. to be a responsible corporate citizen,
operating in compliance with known and applicable environmental
regulations, and a good neighbor in the communities where we make or
sell our products.
WEEE DIRECTIVE: EU Directive 2002/96/EC "Waste of Electrical and
Electronic Equipment Directive (WEEE)" impacts most distributors,
sellers, and manufacturers of consumer electronics in the European
Union. The WEEE Directive requires the producer of consumer electronics
to take responsibility for the management of waste from their products
to achieve environmentally responsible disposal during the product life
cycle.
WEEE compliance may not be required in your location for electrical &
electronic equipment (EEE), nor may it be required for EEE designed and
intended as fixed or temporary installation in transportation vehicles
such as automobiles, aircraft, and boats. In some European Union
member states, these vehicles are considered outside of the scope of
the Directive, and EEE for those applications can be considered excluded
from the WEEE Directive requirement.
This symbol (WEEE wheelie bin) on product indicates the product
must not be disposed of with other household refuse. It must be
disposed of and collected for recycling and recovery of waste EEE.
Johnson Outdoors Marine Electronics, Inc. will mark all EEE
products in accordance with the WEEE Directive. It is our goal to comply
in the collection, treatment, recovery, and environmentally sound
disposal of those products; however, these requirements do vary within
European Union member states. For more information about where you
should dispose of your waste equipment for recycling and recovery and/
or your European Union member state requirements, please contact your
dealer or distributor from which your product was purchased.
© 2019 Johnson Outdoors Marine Electronics, Inc. All rights reserved.
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