Vermont Castings Encore 2040-CAT-C Installation & Operating Manual page 45

WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer
other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period as follows: if the original
catalyst or a replacement catalyst proves defective or ceases to maintain 70% of its particulate emission reduction activity (as
measured by an approved testing procedure) within 36 months from the purchase date, the catalyst will be replaced for free.
o From 37 to 72 months a pro-rated credit will be allowed against a replacement catalyst and labor credit necessary to install
the replacement catalyst. The proration rate is as follows:
Amount of Time Since Purchase
0 - 36 Months
37 - 48 Months
49 - 60 Months
61 - 72 Months
o Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original
warranty. The purchaser must provide the name, address, and telephone number of the location where the product is
installed, proof of original purchase date, date of failure, and any relevant information regarding the failure of the catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface
finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
include: paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to
this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions,
operating instructions, and listing agent identification label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation
with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs (5) environmental conditions,
inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or
handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in
the operation instructions; (7) installation or use of components not supplied with the appliance or any other components not
expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in
writing; and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth connections or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT's obligation under this warranty does not extend to the appliance's capability to heat the desired space. Information is provided
to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to the
appliance location and configuration, environmental conditions, insulation and air tightness of the structure.
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Vermont Castings • Encore® Model 2040-CAT-C Installation Manual_R4 • 07/19
Credit Towards Replacement Cost
100%
30%
20%
10%
4021-645J • 08-03-17
3-90-30007512