Table of Contents
Advertisement
322
Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 322
Offices . . . . . . . . . . . . . . . . . . . . . . 324
Telephone (TTY) Users . . . . . 325
Online Owner Center . . . . . . . . . 325
Program . . . . . . . . . . . . . . . . . . . . 325
Program . . . . . . . . . . . . . . . . . . . . 326
Appointments . . . . . . . . . . . . . . . 327
Program . . . . . . . . . . . . . . . . . . . . 328
Collision Damage Repair . . . . . 329
Information . . . . . . . . . . . . . . . . . . 331
Statement . . . . . . . . . . . . . . . . . . . 332
Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 333
General Motors . . . . . . . . . . . . . 333
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 334
Cybersecurity . . . . . . . . . . . . . . . . . 334
Event Data Recorders . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . 335
Infotainment System . . . . . . . . . . 336
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Advertisement
Chapters
Table of Contents
