Troubleshooting - Sony NAS-SV20DI User Manual

Troubleshooting

Troubleshooting
If a problem occurs while operating the unit,
follow the steps described below before consulting
your nearest Sony dealer. If an error message
appears, it is recommended that you make a note of
its contents for reference.
1
Check to see if the problem is listed
in this "Troubleshooting" section.
2
Check the following customer
support site.
•
For customers in the USA:
http://www.esupport.sony.com/
•
For customers in Canada:
English:
http://www.sony.ca/ElectronicsSupport/
French:
http://fr.sony.ca/ElectronicsSupport/
•
For customers in Europe:
http://support.sony-europe.com/
You will find the latest support information
and a FAQ at this web site.
3
If, after steps 1 and 2, you still
cannot solve the problem, consult
your nearest Sony dealer.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
When bringing the product in for repairs, be
sure to bring in the entire system (main unit,
remote control, AC adaptor, and power cord).
This product is a system product, and so the
entire system is needed to determine the
section requiring repair.
How to reset the unit
It is usually unnecessary to reset this unit.
However, on rare occasions, the unit enters an
abnormal state and stops responding to button or
on-screen operations. In this case, press and hold
?/1 (power) on the main unit for 10 seconds to
reset the unit.
GB
64
If the on/standby indicator flashes in red or
amber
Immediately unplug the power cord, and check
the following item.
•
Is the iPod/iPhone connector short-
circuited?
After the on/standby indicator stops flashing,
reconnect the power cord, and turn on the unit.
If the issue persists, contact your nearest Sony
dealer.
Power
The unit does not turn on.
,
Connect the AC adaptor to the unit and the power
cord to a wall outlet firmly (page 15).
,
The batteries in the remote control may be drained.
Replace both batteries with new ones.
,
The unit's internal system may be malfunctioning, or
the unit may be suffering from strong electrical noise
caused by power supply abnormalities due to being
dropped, excessive static electricity, or lightning.
In this case, reset the unit (page 64). If the problem
still persists, disconnect the power cord from the wall
outlet, wait about 60 seconds, and then reconnect it.
The unit does not turn off.
,
The unit's internal system may be malfunctioning, or
the unit may be suffering from strong electrical noise
caused by power supply abnormalities due to being
dropped, excessive static electricity, or lightning.
In this case, reset the unit (page 64). If the problem
still persists, disconnect the power cord from the wall
outlet, wait about 60 seconds, and then reconnect it.
,
The ?/1 (power) button may not respond while the
unit is still starting up.
,
The unit enters standby mode when you turn off the
power. If you want to completely turn off the power,
disconnect the power cord.