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What to do if it goes wrong
Problem
Solution
• Check the contents on the back of the box to make sure the part is
included with your machine.
There is an
accessory missing
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a British
13amp fuse.
Why does the vacuum
• The motor thermostat may have tripped. If this has happened, unplug the vacuum
cleaner have no power?
cleaner. Remove and empty the dirt container and check the hose for blockages.
Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour
(if you have washed the filters you will need to wait 24 hours for the filters to
fully dry before putting them back into the vacuum cleaner).
• The dirt container may not be correctly fitted, remove the dirt container from
the vacuum cleaner and check it's assembled correctly, refit ensuring it's locked
into place.
Why won't the vacuum
• The filter may be clogged, clean the filter. Go to 'Taking care of your machine'.
cleaner pick up?
• The dirt container may be blocked, empty the dirt container. Go to 'Taking care
of your machine'. For easier cleaning, follow the 3-Step Clean process located
on the back of the dirt container.
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to 'Let's talk technical'.
• The filters may be clogged, clean the filter. Go to 'Taking care of your machine'.
Why is dust escaping
from the vacuum?
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing maintenance/
troubleshooting checks.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
† Registration required. Terms and conditions apply, see vax.co.uk for details.
†
Air Series 2 year guarantee. Air Stretch Series 6 year guarantee. Registration required. Terms and conditions apply, see vax.co.uk for details.
Getting in touch
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