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13. TROUBLESHOOTING
Before sending the camera for repair, please check below to make sure that the camera is
installed correctly. If it still does not perform adequately, please consult with your supplier.
Problem
a. Check that all connected devices are powered on.
Nothing appears
b. Confirm that the voltage is correct.
on the screen.
c. Confirm that the power supply provides enough current to power the camera.
d. Check that all video cables are correctly connected.
a. Check that your monitor is correctly adjusted.
b. Confirm that the glass in front of the lens is clean. If there is dust, dirt, or
fingerprints on the glass, the image quality will be affected.
The picture is
To clean the glass, use a soft, dry, and non-abrasive cloth or a commercially
not clear.
available lens cleaning set.
c. Correctly adjust the focus.
a. The camera may be close to a high voltage source, such as a power generator.
The picture has
b. The BNC cable is not terminated properly.
interference.
c. The video cables are not connected properly.
a. Check the termination and set the impedance at 75 properly.
The picture is
b. Ensure that the camera is not pointing towards the Sun or any light source.
flickering
c. Check if there is any intermediate device.
continually.
d. Check if the distance of the video cable exceeds the maximum transferable
limitation.
a. Make sure Tri-Level reference signal is used.
The camera is not
b. Locking takes up to 1 minute depending on the signal strength.
synchronizing with
Make sure the sync LED is solidly lit.
the reference signal.
c. Check if the cable and connectors used in reference sync are in good condition.
d. Make sure the cable length used in reference sync does not exceed 100 ft.
e. Make sure OUTPUT EN is on when using the genlock output.
15
Solutions
Warranty
Marshall Electronics warranties to the first consumer that this device will, under normal use,
be free from defects in workmanship and materials, when received in its original container, for
a period of two years from the purchase date. This warranty is extended to the first consumer
only, and proof of purchase is necessary to honor the warranty. If there is no proof of purchase
provided with a warranty claim, Marshall Electronics reserves the right not to honor the warranty
set forth above. Therefore, labor and parts may be charged to the consumer. This warranty
does not apply to the product exterior or cosmetics. Misuse, abnormal handling, alterations or
modifications in design or construction void this warranty. No sales personnel of the seller or
any other person is authorized to make any warranties other than those described above, or to
extend the duration of any warranties on behalf of Marshall Electronics, beyond the time period
described above.
Due to constant effort to improve products and product features, specifications may change
without notice.
20608 Madrona Avenue, Torrance, CA 90503
Tel: (800) 800-6608 / (310) 333-0606 • Fax: 310-333-0688
www.marshall-usa.com
support@marshall-usa.com
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