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Troubleshooting
Related Manuals for AudioCodes UC-HRS-457-SPK
Summary of Contents for AudioCodes UC-HRS-457-SPK
- Page 1 User's Manual IP Phones and Room Solutions Huddle Room Solution Version 3.1.1...
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Page 3: Table Of Contents
User's Manual Contents Table of Contents Introduction ......................... 9 Highlights ........................... 9 Management ........................10 Setting up the HRS ....................11 Unpacking ........................11 AC-HRS Device Description .................... 12 2.2.1 Front View .......................... 12 2.2.2 Rear View .......................... 14 Cabling the Speaker ......................15 2.3.1 UC-HRS-457 Speaker ....................... - Page 4 Dialing a Missed Call ......................63 Answering Calls ....................... 64 Answering a Call from the Speaker ................. 65 7.5.1 Answering a Call from the 457 Speaker (UC-HRS-457-SPK) ........... 65 7.5.2 Answering a Call from the 458 Speaker (UC-HRS-458-SPK) ........... 65 Rejecting Incoming Calls ....................66 Silencing Incoming Calls ....................
- Page 5 User's Manual Contents 8.5.4 Merging Calls ........................79 Parking a Call ........................80 Configuring Group Call Pickup (GCP) ................80 Initiating a Multi-Party Skype for Business Remote Conference ........81 Muting Calls ........................86 8.10 Viewing and Playing Voicemail Messages ..............87 8.10.1 Sending an Incoming Call Directly to Voicemail ..............
- Page 6 Figure 3-5: Entering a Symbol (e.g., a dot) ...................... 22 Figure 3-6: Reverting to Letters (e.g., abc) ...................... 22 Figure 5-1: Adjusting Volume Locally on the UC-HRS-457-SPK ..............39 Figure 5-2: Adjusting Volume Locally on the UC-HRS-458-SPK ..............39 Figure 7-1: Answering a Call from the 457 Speaker ..................65 Figure 7-2: Answering a Call from the 458 Speaker ..................
- Page 7 This document is subject to change without notice. Date Published: June-26-2018 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.
- Page 8 400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual Huddle Room Solution (457 & 458) Quick Setup Guide and Regulatory Information http://www.audiocodes.com/products/huddle-room-solution-hrs User's Manual Document #: LTRT-12922...
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Page 9: Introduction
AudioCodes’ HRS is designed to turn any space into a meeting room by delivering high quality audio in a powerful and cost-effective package that is simple to operate and manage. -
Page 10: Management
Huddle Room Solution Management AudioCodes' Web interface or One Voice Operations Center (via the integrated IP Phone Manager Pro) allow network administrators to deploy and monitor the HRS, identify problems and fix them rapidly and efficiently. When the speaker is disconnected: •... -
Page 11: Setting Up The Hrs
User's Manual 2. Setting up the HRS Setting up the HRS Unpacking When unpacking, make sure the following items are present and undamaged: AC-HRS Device / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) Speaker and integral USB cable If anything appears to be missing or broken, contact the distributor from whom you purchased the HRS for assistance. -
Page 12: Ac-Hrs Device Description
Huddle Room Solution AC-HRS Device Description Use the graphics below to identify and familiarize yourself with the AC-HRS device's hardware functions. 2.2.1 Front View The front view of the AC-HRS device is shown in Figure 2-1 and described in Table 2-1. Figure 2-1: Front View Table 2-1: Font View Description Item #... - Page 13 User's Manual 2. Setting up the HRS Item # Label/Name Description Navigation Press the button's upper rim to scroll up menus/items in the touch screen. Control / OK Press the button's lower rim to scroll down. Press the button's left or right rim to move the cursor left or right (when editing a contact number for example).
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Page 14: Rear View
Huddle Room Solution 2.2.2 Rear View The rear view of the AC-HRS device is shown in the figure below and described in the table below. Figure 2-2: Rear View Table 2-2: Rear View Description Label Description Handset jack, i.e., port RJ-9, to connect the handset. RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink - 10/100/1000 Mbps). -
Page 15: Cabling The Speaker
User's Manual 2. Setting up the HRS Cabling the Speaker 2.3.1 UC-HRS-457 Speaker Use the diagrams below as reference. They show how to cable the UC-HRS-457 speaker in a Non PoE environment PoE environment Figure 2-3: UC-HRS-457 Speaker in a Non PoE Environment •... -
Page 16: Mounting The Ac-Hrs Device On Its Stand
Power is supplied to the AC-HRS device via the Ethernet cable Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library. Mounting the AC-HRS Device on its Stand This section shows how to mount the AC-HRS device on its stand to better direct the audio. -
Page 17: Getting Started
User's Manual 3. Getting Started Getting Started This section gets you started with the HRS. The HRS features a touch screen, providing an intuitive, menu-driven user interface for configuring the device and viewing call information. This section shows how to use the HRS touch screen but before using it, you must sign in. Getting Acquainted with the HRS Touch Screen This section gets you acquainted with the HRS touch screen. -
Page 18: Softkeys
Huddle Room Solution Softkeys The table below describes the softkeys displayed in the touch screen. Touch a softkey to activate. Table 3-2: Softkey Descriptions Softkey Description Meet Now Initiates a Skype for Business server based AC-HRS device conference. Directory Displayed after lifting the handset (for example). Allows access to the Corporate or Personal Directory. -
Page 19: Navigating The Ac-Hrs Device Menu
User's Manual 3. Getting Started Navigating the AC-HRS Device Menu The MENU hard key on the AC-HRS device lets you configure settings and access information. Figure 3-2: Menu Screen Touch a menu to perform actions described in the table below (from left to right). Note: The Keys and BToE menus are disabled by default. -
Page 20: Figure 3-3: Menus
Huddle Room Solution The figure below shows the AC-HRS device's menus. Figure 3-3: Menus Note: Administration is intended for the enterprise's network administrator only. It is password protected. See the Administrator’s Manual for details. To navigate to a menu item: ... -
Page 21: Selecting An Alphanumerical Mode
User's Manual 3. Getting Started Selecting an Alphanumerical Mode The keypad lets you enter alphabetical letters, numbers or symbols, and to switch between them. To select a number, letter or symbol (e.g., lower case letters): When configuring a contact, for example, touch the A/a/1 softkey: Figure 3-4: Alphanumerical Selection You can also access the mode menu by pressing the # key on the keypad. -
Page 22: Figure 3-5: Entering A Symbol (E.g., A Dot)
Huddle Room Solution Symbol Explanation Symbol Explanation Colon Close parenthesis Pound Open parenthesis Dollar Close parenthesis Percentage Open square parenthesis Caret Close square parenthesis & Ampersand " Double quotation marks Exclamation mark Single quotation mark Question mark > Greater than Plus <... -
Page 23: Unlocking A Locked Ac-Hrs Device
User's Manual 4. Unlocking a Locked AC-HRS Device Unlocking a Locked AC-HRS Device Note: For the automatic locking feature to be available to users, the administrator must first enable it in the Skype for Business server and Web interface. See the Administrator's Manual for details. - Page 24 Huddle Room Solution To enable the lock feature: Press the MENU hard key, touch the Settings item and scroll to | select Device Security. In the Device Security screen select Locking the Device and then select Enabled. To disable the feature: You can disable the lock feature.
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Page 25: Customizing The Ac-Hrs Device
User's Manual 5. Customizing the AC-HRS Device Customizing the AC-HRS Device This section shows you how to customize the AC-HRS device for enhanced usability. Changing the Screen Language The touch screen supports multiple languages. English is the default but you can change it to another. -
Page 26: Selecting Ring Tone
Huddle Room Solution Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls To select a ring tone: Open the Ring Tone screen (MENU hard key > Settings > Ring Tone). Navigate to and select a ring tone. A sample of each ring tone is played as you navigate through the list. -
Page 27: Displaying Contacts Pictures
User's Manual 5. Customizing the AC-HRS Device Displaying Contacts Pictures Contacts pictures are by default displayed in the AC-HRS device's screens. Contacts pictures are displayed with Favorites, incoming calls, outgoing calls, conference calls, visual voice mail and call logs. The figure below shows contacts pictures displayed for Favorites. The figure below shows contacts pictures displayed in a conference. -
Page 28: Enabling Call Waiting
Huddle Room Solution Enabling Call Waiting You can enable or disable the call waiting feature. To enable or disable call waiting: Open the Call Waiting screen (MENU hard key > Settings > Call Waiting). Navigate to and select: • Disable (disables call waiting) -OR- •... -
Page 29: Configuring Busy On Busy
User's Manual 5. Customizing the AC-HRS Device When one of the incoming calls is answered: When an AC-HRS device is in a call and another comes in: Visual indication on the device when the call comes in: The LED in the upper right corner of the device flashes blue. -
Page 30: Making Sure The Ntp Server Is Enabled
Huddle Room Solution Making Sure the NTP Server is Enabled Date and time are automatically retrieved from the deployed Network Time Protocol (NTP) server. Note: If the phone's 'NTP server' setting is set to 'Disabled', inform the network administrator. Only the network administrator can change it. It must be set to 'Enabled' for date and time to be automatically retrieved from the NTP server. - Page 31 User's Manual 5. Customizing the AC-HRS Device To configure the time format: Navigate to and select the Time format option and then select the format of your choice. To configure the date format: Navigate to and select the Date Format option and select the format of your choice. Version 3.1.1 Huddle Room Solution...
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Page 32: Configuring Screen Brightness
Huddle Room Solution Configuring Screen Brightness The AC-HRS device's touch screen supports different brightness levels. You can choose the level that suits you best. To configure screen brightness: Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness). Touch an option and then press the navigation control's left or right rim to navigate to the brightness level that suits you best. - Page 33 User's Manual 5. Customizing the AC-HRS Device LCD Brightness Option Description Dimmer mode brightness Configures the brightness of the screen when it's in 'dimmer mode'. The screen changes to 'dimmer' mode after the timout configured for 'active mode' expires (see above). You can configure either: •...
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Page 34: Viewing Your Location Information
Huddle Room Solution Viewing your Location Information The Location feature enables a called party to identify the geographical location of the calling party. For example, if a caller in the U.S. makes an emergency call to E911, the feature extracts the caller's information for the police department to immediately identify the caller's location. -
Page 35: Uploading Logs To Microsoft Server
User's Manual 5. Customizing the AC-HRS Device Uploading Logs to Microsoft Server You can upload logs from the AC-HRS device to Microsoft’s Skype for Business server, for troubleshooting/support purposes. To upload logs: In the Settings screen, select the Log Upload option (MENU hard key > Settings > Log Upload). -
Page 36: Configuring An Outbound Proxy
Huddle Room Solution 5.10 Configuring an Outbound Proxy Skype for Business Server Multitenant Hosting Pack is a Microsoft® Unified Communications (UC) hosting solution for telecommunications and hosting providers which enables hosting partners to deploy a single instance of the server software to securely and economically host multiple tenants with a rich, fully integrated UC solution. -
Page 37: Adjusting Volume From The Ac-Hrs Device
User's Manual 5. Customizing the AC-HRS Device 5.11 Adjusting Volume from the AC-HRS Device From the AC-HRS device or on the speaker, you can adjust the volume of the: Ring Tones (e.g., dial tone) Handset Speaker (HRS speaker) 5.11.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call. -
Page 38: Adjusting Handset Volume
Huddle Room Solution 5.11.3 Adjusting Handset Volume The volume of the handset can be adjusted during a call or when making a call. The newly adjusted level applies to all subsequent use. To adjust the volume of the AC-HRS device's handset from the AC-HRS device: During a call or when making a call ensure that the handset is off the cradle. -
Page 39: Adjusting Volume On The Speaker
You can adjust volume locally on the speaker. Here’s how to adjust the volume on the UC-HRS- 457-SPK. Use the figure as reference. Figure 5-1: Adjusting Volume Locally on the UC-HRS-457-SPK Here’s how to adjust the volume on the UC-HRS-458-SPK. Use the figure as reference. -
Page 40: Managing Ac-Hrs Device Directories
Huddle Room Solution 5.13 Managing AC-HRS Device Directories The AC-HRS device supports a Corporate Directory Personal Directory Note: • You can add, edit and delete contacts in the Personal Directory. You cannot in the Corporate Directory. • You can add a maximum of 1,000 contacts to your Personal Directory. After adding a contact, you can call the contact directly from the directory. -
Page 41: Adding A Contact To The Personal Directory
Optionally, navigate down and key in the new contact's home and mobile numbers as well. Optionally, navigate down and enter the contact's SIP URI, e.g., mike.dubb@audiocodes.com This option is useful if you don't know their AC-HRS device number. Touch the Save softkey; 'Contact Saved' is displayed. -
Page 42: Editing Contact Information In The Personal Directory
Huddle Room Solution 5.13.3 Editing Contact Information in the Personal Directory This section shows how to edit contact information in the Personal Directory. To edit contact information: Access the Personal Directory (CONTACTS hard key > Groups softkey > Personal Directory). -
Page 43: Deleting A Contact From The Personal Directory
User's Manual 5. Customizing the AC-HRS Device 5.13.4 Deleting a Contact from the Personal Directory This section shows how to delete a contact from the Personal Directory. To delete a contact from the Personal Directory: Access the Personal Directory (CONTACTS hard key > Groups softkey > Personal Directory). -
Page 44: Adding A Person To Favorites After A Call With Them Is Logged
Huddle Room Solution 5.13.5 Adding a Person to Favorites after a Call with them is Logged This section shows how to add a person to the Favorites directory after a call with them is logged. Note: A maximum of 1,000 people can be added to the Favorites directory. ... -
Page 45: Removing A Person From Favorites
User's Manual 5. Customizing the AC-HRS Device Note: You can also add a person to the Favorites directory from the Corporate Directory, Outlook Contacts, Personal Directory and (User) Groups, through the 'Contact details' screen's Favorite softkey, shown below. 5.13.6 Removing a Person from Favorites You can remove a person from the Favorites directory. -
Page 46: Searching For A Contact In A Directory
Huddle Room Solution 5.13.7 Searching for a Contact in a Directory The search feature lets you quickly and easily locate a contact in a directory. The feature is especially useful if you have a long list of contacts. Note: When searching in the Corporate Directory, the T9 feature is available. See the next section for details. -
Page 47: Searching For A Contact In The Corporate Directory Using T9
User's Manual 5. Customizing the AC-HRS Device 5.14 Searching for a Contact in the Corporate Directory using Note: Applies to searching for a contact in the Corporate Directory. The T9 (Text on 9 keys) feature lets you press (once) the 1 key on the dialpad to input the letter A (for example). -
Page 48: Searching For A Contact Using A/A/1 Instead Of T9
Huddle Room Solution 5.14.1 Searching for a Contact Using A/a/1 Instead of T9 You can search for a contact in the Corporate Directory using A/a/1 instead of the default T9. To change to A/a/1: Open the Corporate Directory (press the CONTACTS hard key and select Corporate Directory). -
Page 49: Viewing Microsoft Exchange Calendar In The Ac-Hrs's Touch Screen
User's Manual 5. Customizing the AC-HRS Device 5.15 Viewing Microsoft Exchange Calendar in the AC-HRS's Touch Screen You can view Microsoft Exchange Calendar items displayed in the AC-HRS device's touch screen. Only items whose start date / time falls on the same day are displayed. Note: For this feature to be available: •... -
Page 50: Receiving Meeting Reminders
Huddle Room Solution 5.16 Receiving Meeting Reminders The AC-HRS device automatically pops up meeting reminders for meetings defined as Skype for Business meetings. Meeting reminders pop up in the AC-HRS device's idle screen at the time defined for them in the meeting invitation. Note: If the feature is disabled, ask your network administrator to enable it. -
Page 51: Determining Meeting Attendees' Presence Status
User's Manual 5. Customizing the AC-HRS Device 5.17 Determining Meeting Attendees' Presence Status You can determine the presence status of meeting attendees. To determine the presence status of meeting attendees: In the Meeting Reminder, touch the Details softkey. If the meeting has already started, press the MENU hard key on the AC-HRS device and touch the Calendar option. - Page 52 Huddle Room Solution This page is intentionally left blank. User's Manual Document #: LTRT-12922...
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Page 53: Managing Conferencing
User's Manual 6. Managing Conferencing Managing Conferencing This section describes the HRS conferencing management capabilities. Initiating a Conference | Adding Participants You can initiate a conference and add participants to a meeting. To initiate a conference and add participants: In the idle screen, touch the Meet Now softkey;... -
Page 54: Muting Participants
Huddle Room Solution Muting Participants In a conference, you can mute all participants or mute a single participant. To mute all participants: Touch Mute All or touch Call Menu and then select Mute All. -OR- To mute a single participant: ... -
Page 55: Unmuting A Participant
User's Manual 6. Managing Conferencing Unmuting a Participant You can unmute a participant who has been muted. To unmute a participant who has been muted: In the Conference screen, touch Call Menu and then select Unmute Donald (as shown below) -or- in the Conference screen, touch their muted icon;... -
Page 56: Viewing Conference Info
Huddle Room Solution Viewing Conference Info To view conference info: In the Conference screen, touch Call Menu and select Conference Info. Joining a Meeting through the Calendar Reminder You can join a meeting through the integrated Microsoft Exchange 'Calendar Reminder' ... -
Page 57: Making A New Call Even Though A Call Is Coming In
User's Manual 6. Managing Conferencing 6.10 Making a New Call Even Though a Call is Coming in You can make a new call even though a call is coming in, typically necessary when it is more important and more pressing to make a new call than to accept the incoming call. 6.11 Troubleshooting When connectivity issues occur, the HRS sends messages that allow the network administrator to... - Page 58 Huddle Room Solution This page is intentionally left blank. User's Manual Document #: LTRT-12922...
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Page 59: Performing Basic Operations
User's Manual 7. Performing Basic Operations Performing Basic Operations This section shows basic AC-HRS device operations. Using Audio Devices You can use one of the following audio devices on the AC-HRS device for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle. ... -
Page 60: Making Calls
Huddle Room Solution Making Calls The AC-HRS device offers multiple ways of making a call. After dialing, the touch screen displays: and the called party’s name if it's listed in the AC-HRS device directory the called party’s presence status (in the screen below it's Away | Be Right Back) ... -
Page 61: Dialing
User's Manual 7. Performing Basic Operations 7.3.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 62: Redialing
Huddle Room Solution Touch the Dial softkey to call the URL. 7.3.2 Redialing You can redial a number you previously dialed. To redial: Press the REDIAL hard key on the AC-HRS device; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers: Navigate to the number to redial. -
Page 63: Dialing A Missed Call
User's Manual 7. Performing Basic Operations 7.3.3 Dialing a Missed Call The AC-HRS device logs all missed calls. To dial a missed call: Open the Call Log (MENU hard key > Call Log) and select Missed Calls. Navigate to the missed call to dial if there are more than one listed. Touch the Dial softkey or press the OK hard key. -
Page 64: Answering Calls
Huddle Room Solution Answering Calls The AC-HRS device indicates an incoming call as follows: Touch screen displays together with the caller’s AC-HRS device number (or contact name if listed in the AC-HRS device directory): AC-HRS device rings. Ring LED flashes blue. -
Page 65: Answering A Call From The Speaker
7. Performing Basic Operations Answering a Call from the Speaker You can answer a call from the speaker. 7.5.1 Answering a Call from the 457 Speaker (UC-HRS-457-SPK) Use the figure below as reference. Figure 7-1: Answering a Call from the 457 Speaker 7.5.2 Answering a Call from the 458 Speaker (UC-HRS-458-SPK) Use the figure below as reference. -
Page 66: Rejecting Incoming Calls
Huddle Room Solution Rejecting Incoming Calls You can reject an incoming call; the caller hears a busy tone from your AC-HRS device if you do. To reject an incoming call: Touch the Reject softkey. Note: • The Reject softkey will not be displayed if your network administrator configured voicemail on the AC-HRS device. -
Page 67: Silencing Incoming Calls
User's Manual 7. Performing Basic Operations Silencing Incoming Calls You can silence an incoming call's ringing; the caller hears normal ringing but no answer. To silence the ringing of an incoming call: Touch the Silent softkey. Answer a silenced call by pressing the Accept softkey or picking up the handset. Ending an Established Call You can end an established call. -
Page 68: Ending A Call From The Speaker
Huddle Room Solution Ending a Call from the Speaker You can end a call from the speaker. 7.9.1 Ending a Call from the 457 Speaker (UC-HRS-457-SPK) Use the figure below as reference. Figure 7-3: Ending a Call from the 457 Speaker 7.9.2 Ending a Call from the 458 Speaker (UC-HRS-458-SPK) Use the figure below as reference. -
Page 69: Viewing Missed, Received And Dialed Calls
User's Manual 7. Performing Basic Operations 7.10 Viewing Missed, Received and Dialed Calls The AC-HRS device logs calls missed, received and dialed. Note: • The phone's Call Logs are synchronized with Microsoft's Exchange server. All lists in each device's Call Log are synchronized except the Missed Calls list. All devices that a user signs into are synchronized with the server. -
Page 70: Reporting A Malicious Call
Huddle Room Solution • Detail = accesses the Call Details screen, which displays details of the call entry: The Call Details screen displays the following logged call information: • Number = AC-HRS device number logged • Time = the time the call was logged •... -
Page 71: Performing Advanced Operations
User's Manual 8. Performing Advanced Operations Performing Advanced Operations This section shows how to perform advanced operations. Hot Desking Employees in enterprises that operate according to a 'touch-down desk' concept can use the phone's HotDesk feature. Employees in these enterprises typically travel frequently to remote branches, or work in shifts. -
Page 72: Answering Waiting Calls
Huddle Room Solution Answering Waiting Calls You can accept a call on an extension on which there already is an active call. To answer a waiting call: A call with Donald is in progress: A call comes in from Hilary: ... - Page 73 User's Manual 8. Performing Advanced Operations Note: To enable / disable the call waiting feature, see Section on page 27. Version 3.1.1 Huddle Room Solution...
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Page 74: Placing Calls On Hold
Huddle Room Solution Placing Calls On Hold You can place a call on hold in order to answer an incoming call (see Section on page 71) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)). ... - Page 75 User's Manual 8. Performing Advanced Operations just touch the caller's name in the screen. Version 3.1.1 Huddle Room Solution...
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Page 76: Transferring Calls
Huddle Room Solution Transferring Calls You can transfer a call to another party using blind transfer (default) or consultative transfer. Transfer Description Blind Connects another party to a third party before the third party answers. Consultative Connects another party to a third party after the third party answers and agrees to take the call from the second party. -
Page 77: Performing A Consultative Transfer
User's Manual 8. Performing Advanced Operations 8.5.2 Performing a Consultative Transfer You can consult with a party before transferring the call to them. To perform a consultative transfer: In a call with Steve, he asks you (Alan) to transfer him to Hilary. Touch Call Menu. Scroll down in the Call Menu to select Consultation transfer. -
Page 78: Performing A Semi-Consultative Transfer
Huddle Room Solution 8.5.3 Performing a Semi-Consultative Transfer Instead of consulting extensively with the destination party after they answer, you can transfer the call when they say hello. Semi-consultative transfer allows you to identify the voice of the destination party before transferring the call to them, without asking them whether they agree to take the call or not. -
Page 79: Merging Calls
User's Manual 8. Performing Advanced Operations 8.5.4 Merging Calls You can merge two separate calls into one conference call if you're in a call and you want to add another participant to the established call. Note: A regular call cannot be merged with an active conference call. Merging therefore is in effect similar to adding a participant to a conference. -
Page 80: Parking A Call
Huddle Room Solution Parking a Call You can park a call, i.e., you can transfer a call to a "parking lot" for it to be picked up on any other AC-HRS device in the enterprise by a party who must dial a retrieval number in order to retrieve it on that AC-HRS device. -
Page 81: Initiating A Multi-Party Skype For Business Remote Conference
User's Manual 8. Performing Advanced Operations Initiating a Multi-Party Skype for Business Remote Conference A multi-party call conference based on the Skype for Business server (remote conference) can be initiated from the AC-HRS device. The AC-HRS device of the conference initiator uses CCCP (Centralized Conference Control Protocol) to establish the conference. - Page 82 Huddle Room Solution • Touch the Directory softkey and navigate in the Corporate or Personal Directory to find the contact to add (see Sections 5.13 5.14 for more information). After finding them, touch the Dial softkey. • Touch the Call Log softkey and navigate to and select a log from within which you can add a participant.
- Page 83 User's Manual 8. Performing Advanced Operations To view conference participants: In the AC-HRS device's idle screen, touch the Meet Now softkey to open the Conference screen. To disconnect a conference participant: In the Conference screen, touch the participant to disconnect, e.g., Hilary in the figure above, or navigate to them by pressing the left or right rim of the navigation control button.
- Page 84 Huddle Room Solution To change a participant's privileges: Note: • A participant with 'host' privileges can perform every action: far mute, mute all, remove, etc. • A participant with 'attendee' privileges can only add participants, no more. • 'host' privileges is relevant only to Skype for Business users rather than - for example - to PSTN/mobile calls.
- Page 85 User's Manual 8. Performing Advanced Operations To lock a conference: In the Conference screen, touch the Call Menu softkey and in the Call Menu screen that opens, navigate to and select the Lock Conference option. To view conference information: ...
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Page 86: Muting Calls
Huddle Room Solution To unmute a remote participant: In the Conference screen, touch the participant to unmute, e.g., Donald, touch the Call Menu softkey and then navigate down in the Call Menu that opens to select Unmute Donald. You can also touch the muted icon to unmute a participant Note: If another participant unmutes you, you'll view on the screen the message A presenter... -
Page 87: Viewing And Playing Voicemail Messages
User's Manual 8. Performing Advanced Operations 8.10 Viewing and Playing Voicemail Messages New messages will be in your voicemail box if: The voicemail key on the AC-HRS device is illuminated red. The Ring LED on the AC-HRS device is illuminated blue (see Figure 2-1, label 1) ... -
Page 88: Sending An Incoming Call Directly To Voicemail
Huddle Room Solution 8.10.1 Sending an Incoming Call Directly to Voicemail You can send an incoming call directly to voicemail if time constraints (for example) prevent you from answering it. To send an incoming call directly to voicemail: Touch the To Voice Mail softkey displayed when the AC-HRS device rings. -
Page 89: Sending An Existing Call To My Voicemail
User's Manual 8. Performing Advanced Operations 8.10.3 Sending an Existing Call to My Voicemail You can send an existing call to your own voicemail if (for example) you do not have time right now to take down the other party’s particulars. ... - Page 90 Huddle Room Solution This page is intentionally left blank. User's Manual Document #: LTRT-12922...
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Page 91: Troubleshooting
Microsoft server for troubleshooting/support purposes. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix. - Page 92 Website: https://www.audiocodes.com/ ©2018 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.