Faults and what to do about them
Faults
Water is leaking from
the machine.
The machine is not fill-
ing with water.
Detergent is not being
dispensed.
The door cannot be
opened.
The program will not
start.
The drum briefly jerks or
judders after the pro-
gram has started.
The water is not drain-
ing.
Water is not visible in
the drum.
The spin result is not sat-
isfactory.
Laundry is wet/too
damp.
The spin cycle runs sev-
eral times.
The program is taking
longer than usual.
The length of the pro-
gram changes during
the wash cycle.
Residual water in the
care-product compart-
ment i .
Cause/Remedy
Attach the drain hose correctly or replace it.
■
Tighten the screw connection of the drain hose.
■
Have you pressed the A Start/Reload button?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter ~ Page 40
■
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required ~ separate installa-
tion and cleaning instruction for water filter.
Is the supply hose kinked or trapped?
■
The safety function is activated. Stop the program?
■
Is the E childproof lock activated? Deactivate.
■
Is "- - - -" selected (Rinse Stop = no final drain)?
■
Can the door only be opened by the emergency release?
■
Have you pressed the A Start/Reload or ñ Finished In button?
■
Is the door closed?
■
Is the E childproof lock activated? Deactivate.
■
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
Is "- - - -" selected (Rinse Stop = no final drain)?
■
Clean the drain pump ~ Page 39
■
Clean the drain pipe and/or the drain hose.
■
Not a fault – the water is below the visible area.
Not a fault – the unbalanced load detection system has interrupted the spin
■
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
Anti-crease (depending on the model) selected?
■
Is the selected speed too low?
■
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Not a fault – the unbalanced load detection system is adjusting an imbal-
■
ance by repeatedly distributing the laundry.
Not a fault – the foam detection is system active – a rinse cycle has been
■
switched on.
Not a fault – the program sequence is optimised for the specific washing pro-
cess. This may change the length of the program shown in the display panel.
Not a fault – the effect of the care product is not affected.
■
Clean the insert if necessary.
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Faults and what to do about them
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