HUAWEI Y635-LXX Smartphone FAQs
3.30 I can't use my phone's data service to access the
Internet. What can I do?
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916
platform of the Qualcomm software baseline.
3.31 My screen does not respond to touches when I am
using the camera? What can I do?
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916
platform of the Qualcomm software baseline.
3.32 The photos are blue or green if I take them with flash
turned on. What can I do?
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916
platform of the Qualcomm software baseline.
3.33 After I insert and remove the headset, my phone's
screen will freeze (cannot be unlocked when I swipe on
the screen or cannot be turned on when I press the power
button) for 2 to 3 minutes until my phone detects the
headset's status. What can I do?
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916
platform of the Qualcomm software baseline.
3.34 After I turn off 4G, my phone cannot send or receive
multimedia messages or send or receive multimedia
messages slowly. What can I do?
Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916
platform of the Qualcomm software baseline.
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